Chapman Collision Center Lv

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Despite some delays, Zach kept me updated through it all. I highly appreciate his help through this repair

Returned Clean

My Experience - 5.0/5.0 -

Absolutely beautiful job! Looks like brand new. Zach was terrific. Thanks guys!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was in no hurry for the job to be completed as we do own a second vehicle. The job was like new and I am very satisfied.

Customer Service - 5.0/5.0 -

Very thorough and all procedures were explained.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Muy buena recomendación daré me gustó su trabajo

Repair Quality - 5.0/5.0 -

Muy satisfecha

Customer Service - 5.0/5.0 -

Trabajaron muy bien estoy súper satisfecha

My Experience - 5.0/5.0 -

Dan was my estimator, and he did a fabulous job of keeping me thoroughly updated throughout the entire repair process. He maintained a high level of professionalism, worked diligently with my insurance company, and was always friendly and approachable. The receptionist was also amazing and made every visit pleasant. I even enjoyed using the espresso machine in the lobby while I waited! I am truly grateful for your team because you made my car look brand new again. It’s as if it was never involved in an accident. I also greatly appreciated that your team reinstalled my front decorative license plate. As an added bonus, they cleaned both the interior and exterior of my car, which was a wonderful surprise. My only suggestion for improvement is finding a different way to store customers’ belongings while repairs are being completed. My belongings were placed in a black trash bag, and because of the heat, a tub of Vaseline I had in my car melted and leaked onto some of my items. Fortunately, nothing was damaged, but it was messy and unpleasant to clean up. Aside from that minor issue, I had an excellent experience and would absolutely recommend your team to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service, communication, and the repair looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I am extremely dissatisfied with the service I received at Chapman Dodge. My estimator, Nicole Benavidez, was not thorough and failed to follow through on initial concerns I raised regarding my vehicle. Specifically, I asked her to investigate a check engine light that turned on after my accident. During the diagnosis, she failed to perform a basic check on the dates of the stored codes. Without validating this crucial information, she informed my insurance company that the issue was unrelated to the accident. When she emailed me the list of diagnostic codes, none of them included timestamps or dates showing they occurred prior to the collision—information she was ultimately unable to provide me. I even had a diagnostic scan from O'Reilly Auto Parts, taken after the accident, detailing the active codes. I had zero check engine light or performance issues prior to the crash, which is exactly why I brought it to her attention in the first place. Due to how poorly my service was handled, and following a recommendation from my own insurance company after I explained what took place, I am forced to take my vehicle and my business elsewhere. I expected far more diligence and accountability from Chapman Dodge.

Likely to Recommend - 0.5/5.0 -

I would never recommend them. Their lack of thoroughness, poor communication with my insurance, and refusal to take accountability made this a terrible experience.

Repair Quality - 0.5/5.0 -

Extremely poor thoroughness. The estimator failed to check timestamps on stored check engine codes after my accident and reported them to insurance as unrelated without proper diagnosis. Unprofessional service and zero follow-through on customer concerns.

Customer Service - 0.5/5.0 -

My estimator was careless, failed to investigate my post-accident check engine light properly, and gave incomplete diagnostic info to my insurance. Instead of taking accountability, customer service shifted blame and deflected responsibility.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Absolutely impressed by the quality of work done and the customer service was outstanding 👏

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 0.5/5.0 -

If you know, you broke something on someone car, we should not have to come back and tell you you should’ve already had a plan to put me back in a rental car told me what you broke and told me how you were gonna repair it and then gave me something in writing. They did none of that and the adjuster Lizzie and her supervisor Sephora keep hanging up on me and told me I could not put in a new claim terrible terrible terrible Grade 5 you don’t even get a five point star you get a zero

Repair Quality - 0.5/5.0 -

The shop knew they broke the latch to my door didn’t tell me let me leave. Let me turn in my rental car. no knowing that they damage my car I called Triple AAA insurance the adjuster, Dana and her manager. Lizzie spoke to both of them when I took the car back and spoke to Steve at the car place and told him Chapman car place and told him that my door was damaged he and the manager came and looked at the door and told me that the they broke the door handle, but they never told me and he didn’t think nothing of it. It’s been three weeks and I’ve been driving without with my door insecure, and the latch not locking. They didn’t wanna put me in a rental car. The insurance did not put me in a rental car the collision place that damaged. The car is not answering me said they waiting on the parts and they should’ve been done last Wednesday here it is a whole Nother week and still no call back. No return call yesterday. I called this morning and went to the lot. They’re still waiting on whatever I don’t believe they’re gonna fix my car and I’m going back to Triple AAA to make sure that they understand that they damaged my car worse than what it was and Triple AAA need to address this issue.

Customer Service - 4.0/5.0 -

They did a great job with the paint and everything but my door. I’m still waiting on them to finish my door. I look beautiful.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

So far everything looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Nice work! Car looks great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was patient, kind, efficient. And communicative. It was one the best experiences I’ve had with a “car place”. The girl who was my mechanic explained everything to me without wasting my time.

Customer Service - 5.0/5.0 -

The receptionist was always available and nice. She has a delightful personality and helps you immediately with anything

Returned Clean

My Experience - 5.0/5.0 -

There fast to fix my car . Thank you for that.

My Experience - 5.0/5.0