Chapman Collision Center Lv
In operation 60 years, 37 years at this location.
Chapman Collision Center is the only authorized Dodge Chrysler Jeep Ram collision center in Las Vegas. We work with all insurance companies and we are a direct for most. We are ASE, I-Car Gold, and a DMV "A" certified shop. We work on all makes and models and repair your vehicle back to pre-accident condition. We are a full service body and paint shop with free estimates. Make the Chapman Choice for all your collision needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
0 no I would not recommend no one to the shop the receptionist is very nice. The two ladies at the front desk are also nice. The guy Dan is also a good guy but as far as the workers and the work being done properly at a timely manner I would not recommend anyone and I would like to reopen my claim so that they can see the new damage that was done at the shop. I'm so glad for cameras so I would like for the adjuster to look at it and you are to let me know what you can do to fix the back window thank you
Repair Quality - 1.5/5.0 -
When I came to retrieve my car. The back window which was damaged from vandalism prior... Was partially removed more it was unable to be attached back to the frame of the fabric of the back window. I don't feel I was treated fairly
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0 -
They match to color correctly
Repair Quality - 4.5/5.0 -
As stated earlier
Customer Service - 4.5/5.0 -
The fender was not aligned correctly. They did try to correct it
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and very helpful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looked beautiful.
Customer Service - 5.0/5.0 -
Excellent service from everyone. Estimator Zachary, was very knowledgeable, professional, polite, and kind.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great experience. Would highly recommend
Repair Quality - 5.0/5.0 -
Really great work. I appreciate it
Customer Service - 5.0/5.0 -
Friendly staff. Keep it up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dan and his team was amazing and accommodate our needs in a timely manner. My wife was having some medical issues and we had to travel out of states and need our vehicle by a certain date amd they made that possible. Again thank you all
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Despite some delays, Zach kept me updated through it all. I highly appreciate his help through this repair
Returned Clean
My Experience - 5.0/5.0 -
Absolutely beautiful job! Looks like brand new. Zach was terrific. Thanks guys!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was in no hurry for the job to be completed as we do own a second vehicle. The job was like new and I am very satisfied.
Customer Service - 5.0/5.0 -
Very thorough and all procedures were explained.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Muy buena recomendación daré me gustó su trabajo
Repair Quality - 5.0/5.0 -
Muy satisfecha
Customer Service - 5.0/5.0 -
Trabajaron muy bien estoy súper satisfecha
My Experience - 5.0/5.0 -
Dan was my estimator, and he did a fabulous job of keeping me thoroughly updated throughout the entire repair process. He maintained a high level of professionalism, worked diligently with my insurance company, and was always friendly and approachable. The receptionist was also amazing and made every visit pleasant. I even enjoyed using the espresso machine in the lobby while I waited! I am truly grateful for your team because you made my car look brand new again. It’s as if it was never involved in an accident. I also greatly appreciated that your team reinstalled my front decorative license plate. As an added bonus, they cleaned both the interior and exterior of my car, which was a wonderful surprise. My only suggestion for improvement is finding a different way to store customers’ belongings while repairs are being completed. My belongings were placed in a black trash bag, and because of the heat, a tub of Vaseline I had in my car melted and leaked onto some of my items. Fortunately, nothing was damaged, but it was messy and unpleasant to clean up. Aside from that minor issue, I had an excellent experience and would absolutely recommend your team to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service, communication, and the repair looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am extremely dissatisfied with the service I received at Chapman Dodge. My estimator, Nicole Benavidez, was not thorough and failed to follow through on initial concerns I raised regarding my vehicle. Specifically, I asked her to investigate a check engine light that turned on after my accident. During the diagnosis, she failed to perform a basic check on the dates of the stored codes. Without validating this crucial information, she informed my insurance company that the issue was unrelated to the accident. When she emailed me the list of diagnostic codes, none of them included timestamps or dates showing they occurred prior to the collision—information she was ultimately unable to provide me. I even had a diagnostic scan from O'Reilly Auto Parts, taken after the accident, detailing the active codes. I had zero check engine light or performance issues prior to the crash, which is exactly why I brought it to her attention in the first place. Due to how poorly my service was handled, and following a recommendation from my own insurance company after I explained what took place, I am forced to take my vehicle and my business elsewhere. I expected far more diligence and accountability from Chapman Dodge.
Likely to Recommend - 0.5/5.0 -
I would never recommend them. Their lack of thoroughness, poor communication with my insurance, and refusal to take accountability made this a terrible experience.
Repair Quality - 0.5/5.0 -
Extremely poor thoroughness. The estimator failed to check timestamps on stored check engine codes after my accident and reported them to insurance as unrelated without proper diagnosis. Unprofessional service and zero follow-through on customer concerns.
Customer Service - 0.5/5.0 -
My estimator was careless, failed to investigate my post-accident check engine light properly, and gave incomplete diagnostic info to my insurance. Instead of taking accountability, customer service shifted blame and deflected responsibility.
Returned Clean
My Experience - 5.0/5.0 -
Absolutely impressed by the quality of work done and the customer service was outstanding 👏