Chapman Kyrene Collision Center
As a consumer, you have the right to take your vehicle to any repair shop you choose. Whether you drive it to our shop or it arrives via tow truck, you can have peace of mind that we will take care of you and your vehicle in a timely, cost-efficient manner. Our expertly-trained, certified technicians repair your vehicle to manufacturer standards. We also work with all insurance carriers, allow for customer self-pay, and provide a lifetime guarantee on workmanship and paint services against defects. Parts and associated labor are protected under warranty by the parts manufacturer. We provide collision repair services including, but not limited to: Paintless dent repair, free estimates, alignments, wheel repair, and clear paint protector film installation. At Chapman, our focus is on creating a relationship with our customers that is built on trust and quality workmanship. We know you'll find the service we provide is outstanding and our repairs are top-notch.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
So far so good
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I bought my wife a limited edition Camaro from Chapman Chevy in Tempe. I think she at times loves that car more than me. It was sideswiped by a teen and the only place for us to go was Chapman for repairs. Wade was amazing. He knew how particular she would be. He not only went out of his way to make sure she was happy but took extra time to go over every detail with her. He went that extra 100 miles. I'll never go anywhere else. Thank you Chapman. You're the best!! Love you guys, Rick
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I don't have much experience with collision centers as this is my first car accident. However, family and friends have all been shocked by what I've had to go through to get my car repaired.
Repair Quality - 3.5/5.0 -
While the repair process was a nightmare, my car does look beautiful. I gave this a 7 though because details were overlooked from the paint job to the gas cover (the spring is missing so when I first picked it up and it was on E I couldn?t even fill the tank) not opening. If you tell a customer the job is done, it should be done and done correctly. I now question if I?ll find other things later on that I may not have noticed right away since clearly whoever checked the functionality of my repairs did a poor job.
Customer Service - 4.0/5.0 -
Since I work in customer service, I understand the value of customer centricity and how it relates to the reputation of a company. My overall experience with Chapman Collision was not phenomenal. However, Patty Rodriguez, the Collision Consultant I worked closely with, did try hard to turn the negatives into positives. When she confirmed my car would be ready Friday, November 11th, I was incredibly excited (the completion date had already been pushed back a couple times). That Friday came, and when I didn?t receive a call with an update I called the center looking for one. Apparently the final part was due to arrive that morning but the box turned up empty (obviously Subaru?s fault). I informed Patty that I was not happy with this as I was told it would be finished and I have been paying for a rental for nearly three weeks already. Patty instantly worked to find a solution, ultimately providing me with a loaner vehicle. The new completion date was for the following Monday, however, then changed to Thursday. After confirming the car would be washed Thursday and I could pick it up that afternoon, I left work early to get there in time to make sure everything was good. On my way over, Patty had called me to inform me that the car failed final inspection due to not being painted/buffed correctly. I had to then wait an additional day to get my car. Again, the whole process has been frustrating and I?m not confident in Chapman?s overall collision repair capabilities but the customer service provided by Patty was always understanding, reassuring, and empathetic.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Bumper sticker slightly different