Chapman Scottsdale Collision Center
As a consumer, you have the right to take your vehicle to any repair shop you choose. Whether you drive it to our shop, or it arrives via tow truck, you can have peace of mind that we will take care of you and your vehicle in a timely, cost-efficient manner. Our expertly-trained, certified technicians repair your vehicle to manufacturer standards. We also work with all insurance carriers, allow for customer self-pay, and provide a lifetime guarantee on workmanship and paint services against defects. Parts and associated labor are protected under warranty by the parts manufacturer. We provide collision repair services including, but not limited to: Paintless dent repair, free estimates, alignments, wheel repair, and clear paint protector film installation. At Chapman, our focus is on creating a relationship with our customers that is built on trust and quality workmanship. We know you'll find the service we provide is outstanding and our repairs are top-notch.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
I would recommend Chapman collision to my friends who own BMWs.
Repair Quality - 5.0/5.0 -
The repairs were seemless and under the timeline. The car looks bran new.
Customer Service - 5.0/5.0 -
John, my contact, was on top of the repairs and was very responsive to my inquiries.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was extremely dissatisfied with my experience. I dropped my son’s truck off for service and was not kept informed at all throughout the process. I did not receive any updates until August 13 at 2:17 p.m., when I was simply told the truck was ready to be picked up. The repair was originally expected to take approximately two days, but Chapman had the truck for about a week. During that time, no one contacted me with updates, delays, changes to the work, or changes to the cost. What was even more frustrating was arriving to pick up the truck and finding that the final bill was higher than the estimate. I had previously brought the truck in specifically to receive an estimate and was told that the estimate had been padded enough to account for potential additional costs. If the repair was going to exceed that amount, I should have been contacted, informed of the additional work and cost, and given the opportunity to approve it before the work was completed. Instead, I found out only when I arrived to pay and pick up the truck. We purchased this truck from Chapman, which is why I chose to bring it back there for service. Unfortunately, this experience completely changed my opinion of Chapman. Customer service and communication are extremely important to me, and both were severely lacking throughout this entire process. Based on this experience, I will not purchase another vehicle from Chapman or return there for service. I will take my business elsewhere.
Customer Service - 0.5/5.0 -
I was extremely dissatisfied with my experience. I dropped my son’s truck off for service and was not kept informed at all throughout the process. I did not receive any updates until August 13 at 2:17 p.m., when I was simply told the truck was ready to be picked up. The repair was originally expected to take approximately two days, but Chapman had the truck for about a week. During that time, no one contacted me with updates, delays, changes to the work, or changes to the cost. What was even more frustrating was arriving to pick up the truck and finding that the final bill was higher than the estimate. I had previously brought the truck in specifically to receive an estimate and was told that the estimate had been padded enough to account for potential additional costs. If the repair was going to exceed that amount, I should have been contacted, informed of the additional work and cost, and given the opportunity to approve it before the work was completed. Instead, I found out only when I arrived to pay and pick up the truck. We purchased this truck from Chapman, which is why I chose to bring it back there for service. Unfortunately, this experience completely changed my opinion of Chapman. Customer service and communication are extremely important to me, and both were severely lacking throughout this entire process. Based on this experience, I will not purchase another vehicle from Chapman or return there for service. I will take my business elsewhere.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
When the alignment was completed the steering wheel was left uncentered. Other thaN THAT THE WORK IS PERFECT.
Customer Service - 5.0/5.0 -
Austin is excellent!
Likely to Recommend - 5.0/5.0 -
i will continue to bring vehicles to your facility
Repair Quality - 5.0/5.0 -
Travis and his team are the best in the business. Thank you for all of your hard work.
Customer Service - 5.0/5.0 -
Travis is all about customer service. I'm kept informed, and the estimates are accurate. I can't ask for more.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Daniel and his team were amazing. Thanks to all of them for going above and beyond for me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great repair work was done and I received clear communication throughout the process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was completed and my car looked great and in a fast timeline
Customer Service - 5.0/5.0 -
Everyone was super friendly, and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very responsive and took the pressure off of having to deal with different vendors.
Customer Service - 5.0/5.0 -
The staff assisted in navigating the process.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The rear bumper that was paint have still some corners scrached and one of the rear lights that was removed and put back is not in the correct position