Charles Gabus Ford

4.7 (1,055reviews)
92%
4545 Merle Hay Road,  Des Moines,  IA  50310

In operation 58 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Scion
Toyota

Reviews (1,055)

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Devin was great and answered ally my questions in a timely manner.

My Experience

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They did a wonderful job.

Repair Quality

Repair went great. There is a part that they had to reorder as the one they installed isn't holding, but just happy I got my truck back.

Customer Service

Renee did a wonderful job keeping me in the loop on what was going on. We had lots of challenges with the insurance company we were going through.

Returned Clean

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My Experience

Thank you!😊

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Very nice people to work with. Thank you!😊

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Deven Did a GREAT Job !!

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My Experience

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Excellant work!!

Customer Service

Awesome service!!

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My Experience

Looks like a new car where it was repaired.

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Their work was excellent. My only issue was that it was not completed by Friday, as scheduled. This was only a problem for us, as my husband is handicapped and we have a lift for his scooter installed in our vehicle. So when it wasn’t finished on time, he was unable to attend any family activities that weekend. I understand that this would only matter to a very few people. Otherwise, keeping the loaner vehicle would be fine.

My Experience

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Bailey was so kind and helpful.

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The interior of my car was absolutely filthy! I could write my name in the desk on the seats. I'm not kidding about that either. The floor mats were filthy. They forgot to reattach the seat belts to the back seat. I didn't notice until I wondered what the clanking noise was. It was screws that were hitting against the door that should have been attaching the seat belts to the car. As well as the the glue that was left in several spots on the exterior of the car.

Likely to Recommend

Repair Quality

Hi I gave my car for body work on 31st march and took delivery back on 6th April. Since 10th April my car is not working properly. It’s showing engine light , message shows that it is detecting an engine fault and not engaging 4wd and racing on its own.

Customer Service

I am giving this feedback as I am sure this fault has come after taking car to Charles Gabus

My Experience

I’m extremely pleased with the quality of work from Charles Gabus Ford’s body shop. My car looks great, and the entire process was handled with professionalism. Renee provided outstanding service from start to finish, and her support made all the difference! Thank you for your assistance Renee!

Likely to Recommend

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Customer Service

They were fantastic! Received exceptional service from Renee! Thanks for all they did to make the experience great!

My Experience

Am I missing a front license plate? Everything else is working and looking great!