Graham Body Shop Inc

4.9 (5,705reviews)
98%
4730 Merle Hay Road,  Urbandale,  IA  50322
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Shop AssistantSparkles

In operation 57 years.

Graham Collision is a family-owned and operated business with multiple locations dedicated to serving the needs of our valued customers. We take pride in treating each customer with the utmost respect while providing superior-quality repairs. Our team takes great care to properly and safely repair vehicles, ensuring that every job meets the highest standards of safety and craftsmanship.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Subaru

Reviews (5,705)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, better than new, and completed to the highest standards. Many highlighted that vehicles were returned cleaner than dropped off, with interior detailing noted as a delightful surprise. Communication was a standout strength, with customers appreciating daily text updates, progress photos, and proactive outreach throughout the repair process. Timeliness was another major highlight, as numerous customers noted their vehicles were completed days or even a week or more ahead of schedule. A few customers noted areas for improvement directly in their feedback, including occasional gaps in communication, parts-related delays, and isolated quality concerns upon pickup. Overall, the vast majority of customers expressed high satisfaction and enthusiastically indicated they would return and recommend the shop to others.
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"The repair was done super well, from beginning to end. They really paid attention to everything, and it ..." Read more
"... directly with the other parties insurance company, but the entire staff was incredible. Accommodating, clear, honest, very respectful of both me and my vehicle, ..." Read more
"... company. The people were professional and courteous, and they went the extra mile to make my experience the best ever. They even cleaned my truck inside and out before ..." Read more
"... also shocked at how quickly they got it done, and their customer service was a 1010. I had good experiences with everyone I worked with there. I also loved how ..." Read more
"Graham is exceptional! From their customer service to their timely repairs, they are simply the best."
"It was completed far earlier than promised--which was a major plus!"
"Quality workmanship and fast turnaround. They have mastered the art of under-promise and over-deliver. ..." Read more
"It was finished ahead of schedule and my 2018 Beetle looks nearly new."
"Actually ready a day earlier than promised"
"parts were not ready from manufacturer"
"Absolutely. Great communication from start to finish."
"... with everyone I worked with there. I also loved how they sent me progress photos and kept me in the loop. They have an awesome team!! Definitely going back ..." Read more
"I really appreciated the regular text message updates, especially the pictures!"
"There were uncomfortable gaps between communication."
"Communication throughout the process was great. Im satisfied with all the repairs."

My Experience

Thank you so much. You not only repaired my car but treated it as your own. A million thank yous to you all.

Likely to Recommend

I encourage anyone that needs vehicle repair to use you!

Repair Quality

Attention to detail was amazing

Customer Service

Fast and friendly. Kept me informed through all stages

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Went that extra mile by finding extra parts needed and cleaning my truck

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Nobody wants to have their vehicle get damaged and then have to be repaired, but if I was to do it again -- I'd come here. From the minute I got there, everyone was so helpful. Faith the adjuster was great to help explain the damage and the process. Stephanie was awesome with helping all the paperwork and facilitate the rental (I thought everyone was all good with state farm but something got messed up) They even offered to put the rental on their shop in the interim while state farm got it corrected by one of the guys there, sorry I didn't catch his name. To top it off, it was done two days earlier than expected, which was nice to have our vehicle back. Thanks team at Graham.

Likely to Recommend

Repair Quality

Looks brand new again

Customer Service

Everyone was awesome. Stephanie for the paperwork and helping me through the rental. Faith for the explanation of the damages, fixes, rough timeline. Also the guy who let them put the rental temporarily under the shop while State Farm figured out where the issue was.. was really nice to not have to worry that much about the whole process.

Returned Clean

Likely to Recommend

They took a frustrating situation and dealt with it better than I could.

Repair Quality

I am blown away by the service. They did a great job with the work and they detailed my car beautifully. They went above and beyond and I am so grateful. It feels like a whole new car.

Customer Service

Insurance wasn't being super cooperative, but Graham came through and took charge. Kevin was so kind and patient. Amazing.

Returned Clean

My Experience

Likely to Recommend

Absolutely

Repair Quality

Customer Service

Very friendly welcome. I was felt re-assured about the situation. Nice surprise to have a shuttle back to work.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

They did everything right

Repair Quality

Looks like accident never happened. Great work.

Customer Service

Extremely friendly

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They notified us daily on the progress of the repair. Very satisfied with Graham

Likely to Recommend

Repair Quality

They did a great job on my car and the daily updates on the progress of the repair are a nice touch

Customer Service

Very nice people

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Felt that they truly heard my concerns and wants. Did all they could to get what I wanted.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Easy process

Returned Clean

My Experience

Great service, outstanding customer service

Likely to Recommend

Repair Quality

Great service and communication

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very professional. Kept me up to date on progress. They worked with rental car company to provide transportation for me between the collision center and rental company Impressive work!

Customer Service

Returned Clean

My Experience

I was so happy to the work you have done I see my car is more beautiful thank one again to the team keep up the good work

My Experience

Looked better than I expected both inside and out. Would recommend Graham Collision to anyone looking for the best quality service and prompt work that helps you feel heard and care for.

Likely to Recommend

Already let family and friends know

Repair Quality

Awesome job inside and out. Looks like a brand new vehicle

Customer Service

Returned Clean