Graham Collision

4.9 (3,364reviews)
96%
355 SE Alice's Rd,  Waukee,  IA  50263

In operation 57 years, 6 years at this location.

Graham Collision is a family owned and operated business with two locations to serve the needs of our valued customers. We have been in business for more than 50 years. Graham Collision combines exceptional skill and auto repair knowledge with the latest in advanced technology and techniques, so that we can provide our customers with a safe and superior quality repair. Here at Graham Collision we care about our customers and their vehicles. We take pride in treating our customers with ultimate respect, to us we think of our customers as family. We try to make the repairs process pleasant and painless, they have already been through enough with the accident, working with the insurance, etc. We communicate with our customers throughout the repairs, as well as explain the repair processes.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
Hyundai
I-Car
Kia
Nissan
Subaru
Tesla

Reviews (3,364)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with text and portal updates keeping customers informed throughout the process. Timeliness is frequently highlighted, as repairs were often completed ahead of schedule. Customers also appreciated the unexpected bonus of interior and exterior detailing. A few customers noted concerns around incomplete repairs, unclear charges, and communication gaps, reflecting areas where some felt improvements could be made based on their direct experiences.
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"... disappointed this time either. Not only was my vehicle done with expert care, it was detailed and done ahead of schedule. The entire staff was friendly and took great care ..." Read more
"I had back end damage to my car. Graham Collision did a perfect job fixing it, looks brand new and you cant tell it was ever damaged. Paint matches ..." Read more
"... incredible and it takes a lot to surprise me; but the professionalism, customer service, communication, early completion, staying late for me to pick it up, and then feeling ..." Read more
"... the first appointment all the way thru completion. Supper professional people from the adjuster to the front desk. I would recommend them to anyone that is in need ..." Read more
"Im a repeat customer. The workmanship is the best Ive found. Id recommend Graham to everyone"
"... step of the process! They surpassed expectations and had my vehicle done in about half the time! From start to finish, your team made the whole process ..." Read more
"... and had them at their shop within four days. They estimated the truck would be ready in 10 days. We were so happy and surprised they called us and said we could pick ..." Read more
"... and was clean inside and out upon delivery. Also it was completed 2 days earlier than estimated. So happy to have it back! Thank you!" Read more
"The repair took five weeks versus the originally estimated two weeks because parts were unavailable. Better planning—such ..." Read more
"It was done in just a few days. Far less time than originally quoted."
"Excellent job of keeping me totally informed each day. Amazed the vehicle was ready in only 5 business days ..." Read more
"I love the textweb updates, they made it easy to see what was being done, the cost, and the anticipated finishing ..." Read more
"... needed done, explaining could be understood by anyone. Communication with customer is key, you overly satisfied this and it is appreciated. The detail and cleanliness ..." Read more
"I had updates every step of the process! They surpassed expectations and had my vehicle done ..." Read more
"Excellent communication throughout entire process and quick repair with the cost being less than the quote. Thank you!"

My Experience

The detail of showing me what needed done, explaining could be understood by anyone. Communication with customer is key, you overly satisfied this and it is appreciated. The detail and cleanliness when I pickup up my vehicle was emaculate. Your front desk staff is top notch. Bravo to the entire team!

Likely to Recommend

So much recommend them

Repair Quality

Excellent service, highly recommend to everyone

Customer Service

Great staff, knowledgeable and personalble

My Experience

Our Dodge Charger looked brand new when we picked it up today! All dents, chips and scratches from big tree branch falling on it were successfully fixed and buffed out. Paint job is amazing. The color and sheen are cohesive even though only one section of the car needed work. The interior received an incredible detail job too. Very pleased!

My Experience

Likely to Recommend

Repair Quality

The estimated guy didn't know what is was doing. I don't appreciate being told that I was a liar. He doesn't have the customer service that the other people have.

Customer Service

The estimater didn't know what is was doing. Plus he had no customer service and I don't appreciate being told I was a lair. I don't appreciate being told that it wasn't his fault and it's was mine . I have talked to other people in the business they have agree with me that it should have been taken care of and it was his responsibility. Except I did tell him and he didn't listen againnnot my fault.

Returned Clean

My Experience

They are so professional and friendly. Everything looks great, even the added care of my interior Thank you so much!

Likely to Recommend

I would definitely recommend Graham Collison to anyone who needs repair. Thank you so much

Repair Quality

Very thorough and fast with the repair. My car looks brand new inside and out.

Customer Service

Very professional and polite and very thorough

Returned Clean

My Experience

Drake was awesome. Clearly very knowledgeable and straightforward. 100% will continue to be a repeat customer. Every communication with Drake and the front desk was timely, positive and helpful!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

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My Experience

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Repair Quality

My husband Truck received extensive damage on the right hand side. We took his truck to Graham collision in Waukee for estimate. They were able to order the parts and had them at their shop within four days. They estimated the truck would be ready in 10 days. We were so happy and surprised they called us and said we could pick up the truck in five days! We drop this truck off on Monday and it was finished on Friday. The truck was badly damaged, but it looks brand new! Thank you so much for the great service!

Customer Service

My husband Truck received extensive damage on the right hand side. We took his truck to Graham collision in Waukee for estimate. They were able to order the parts and had them at their shop within four days. They estimated the truck would be ready in 10 days. We were so happy and surprised they called us and said we could pick up the truck in five days! We drop this truck off on Monday and it was finished on Friday. The truck was badly damaged, but it looks brand new! Thank you so much for the great service!

Returned Clean

Likely to Recommend

Repair Quality

I always go to Graham Collison when I need repairs because I know the job will be done with expert skill and care. I was not disappointed this time either. Not only was my vehicle done with expert care, it was detailed and done ahead of schedule. The entire staff was friendly and took great care to make me feel very comfortable to tell others. Thank you so much for the beautiful job!

Customer Service

Returned Clean

My Experience

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Customer Service

Awesome work! Great to work with!

Returned Clean

My Experience

Had great communication and the turn around was really quick and the work done was amazing. The detailing was also very awesome.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Drake was great to work with. He explained things well and answered all of my questions. Appreciated the text updates on the status of my repair. My van looks great!

Likely to Recommend

Repair Quality

Customer Service

Very impressed and appreciated the updates on the status of my van

Likely to Recommend

We've used Graham on a few occassions and have had wonderful results.

Repair Quality

Customer Service

The customer service was EXCELLENT! Drake was amazing through the whole process. He was thorough and made sure I understood what was going to happen as well as kept the cost of the repairs withing our budget. I can't say enough good things!

Returned Clean

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Returned Clean