Charles Gabus Ford

4.7 (1,057reviews)
94%
4545 Merle Hay Road,  Des Moines,  IA  50310

In operation 58 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Scion
Toyota

Reviews (1,057)

Likely to Recommend

Repair Quality

Very good job..thanks

Customer Service

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Customer Service

Great communication. Also loved that my car was cleaned on the inside and out. Felt brand new! I’ve used Gabus in the past for a different body repair on a different vehicle and was satisfied then as well.

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Repair Quality

Easy to work with

Customer Service

Friendly, knowledgeable

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My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Very thankful for the service!

Customer Service

Very thankful for the service!

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Repair Quality

Customer Service

Had a protection strip on the damaged door that wasn't put back, so went back again

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Repair Quality

Customer Service

My Experience

The automated communication system is delayed. By DAYS! Pretty ridiculous in this day and age. I specifically told the 'kid' who was doing the estimate that the windshield washer fluid container had been broken in the accident during the estimate and after picking up the vehicle it wasn't fixed. Now instead of dealing with more incompetence I'll do it myself to save the headache. Paint and body did a good job, the parts that were damaged look brand new. I thought using a Ford dealership to repair my Ford would give me the best result but there wasn't the attention to detail that I expected. If I was in an accident again would I use their body shop? I would have to say NO. Lazy people not willing to take the time to make sure the job is completed properly is on the management. Thanks, ISAIAH LACKLAND P..S. I'm willing to put my name behind it because I think it's bullshit that I told you specifically that something was broke and in the estimate it was documented as other unforseen damage and didn't get fixed.

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Customer Service

My Experience

Great customer service. Repair was handled quickly with great follow thru and up dates.

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Customer Service

Excellent service , great follow thru on progress.

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My Experience

Very thankful for the service!

Likely to Recommend

Repair Quality

Thanks for the service! Awesome job

Customer Service

Totally satisfied

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Repair Quality

Customer Service

They could be friendlier and the communication via phone was odd as I was told they called to update and they said my voicemail was full but this wasn’t accurate. Otherwise it was good

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My Experience

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My Experience

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