Charlie's Auto Collision, Inc.

5.0 (2,913reviews)

100%

(718) 482-8766

38-44 13th St, Long Island City, NY 11101

100%

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38-44 13th St
Long Island City, NY 11101

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About Charlie's Auto Collision, Inc.

See Photos

38-44 13th St
Long Island City, NY 11101

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 22 years.

Charlie’s Auto Collision, Inc. is located in the heart of Long Island City, New York. We have over 35 years of experience in the auto repair and body work industry. Our continued growth and reputation has earned us ICAR Gold status and some of the highest profile clients. We are the preferred vendors for Enterprise Fleet Services and ARI Fleet. At Charlie’s Auto Collision we are committed to providing professional customer service in the automobile collision and repair. Our goal is to provide our customers with quality service in a timely and professional manner. We believe our customers’ needs and satisfaction come first. We pride ourselves to be a step above the rest because of our unique approach to customer service and satisfaction. Within these past two years, Charlie’s has been experiencing a tremendous growth in and of itself, and we credit our success largely to experience gained in this industry, and our workmanship.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check

Languages

Spanish
Chinese
Tagalog
Vietnamese
French
German
Korean
Russian
Arabic

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	7:00 am - 5:00 pm
Sat	7:30 am - 12:00 pm

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

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Website

Reviews (2,913)

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Rating

2,318 Customers Rated

5 Stars

67.9% Complete

(1977)
4 Stars

9% Complete

(261)
3 Stars

1.4% Complete

(41)
2 Stars

0.5% Complete

(15)
1 Star

0.4% Complete

(12)
< 1 Star

0.4% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team is widely recognized for professionalism, friendliness, and going above and beyond, including complimentary interior and exterior cleaning, detailing, and addressing additional minor damages. Communication is a standout strength, with customers appreciating regular text, email, and phone updates throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of the promised date. A few customers mentioned delays in repair timelines or parts availability as areas for improvement, and one noted the automated communication could be clearer. Overall, the shop earns strong loyalty, with many customers returning for repeat repairs and enthusiastically recommending the shop to friends and family.

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Service Quality
Timeliness
Communication

"... explain the issue and what needed to be done. The repair itself was done quickly and with great attention to detail. Huge thanks to everyone who worked on ..." Read more

"... that Charlies fixed my alpha Romeo and each time it rolled out of there looking like it came out of a new car showroom and the car is 5 years old" Read more

"... believe I received the best auto service thus far. My car looked like new and all the warning lights have been resolved. My car dealership was never able to resolve ..." Read more

"... The entire right side of the minivan was destroyed- the car now looks brand new! And there were other damages to the car that were not part of this accident and ..." Read more

"... excellent job in making my car look like new. The paint job was picture perfect." Read more

"... unfortunately needed two major repairs and Charlies completed both ahead of schedule plus with the utmost kindest and sincerity. After the first experience, I insisted ..." Read more

"Amazing work done on my vehicle. The turn around period on my repairs were done two weeks earlier than estimated."

"... were able to work within my timeframe and actually had my car ready a day ahead of their estimate. I have used them twice over the years and I find ..." Read more

"... my expectations. The work done on my vehicle was completed a day earlier than estimated. The repairs were flawless, payment options were offered and easy and they presented ..." Read more

"You guys went above and beyond. The work needed to be done within a short time frame so I could go on vacation and you met it. It only that, you ..." Read more

"I was constantly updated about the progress of my vehicle repair and in person service was professional"

"... shoes in the trunk haha! Thank you also for being so great with your communication throughout the process. I truly appreciate it." Read more

"They texted me and called to keep me posted and updated. So professional couldn't ask for anything more. ..." Read more

"... was too reír from the drop of all the way through communication was on point and the cherry on the top was due to my busy schedule they were able to have ..." Read more

"... had, hands down! Thanks to all the staff for the incredible communication and work. You all run a really tight ship and it shows. I hope I dont need to come again, ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication