Charlie's Auto Collision, Inc.

5.0 (2,912reviews)

100%

(718) 482-8766

38-44 13th St, Long Island City, NY 11101

100%

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38-44 13th St
Long Island City, NY 11101

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About Charlie's Auto Collision, Inc.

See Photos

38-44 13th St
Long Island City, NY 11101

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 22 years.

Charlie’s Auto Collision, Inc. is located in the heart of Long Island City, New York. We have over 35 years of experience in the auto repair and body work industry. Our continued growth and reputation has earned us ICAR Gold status and some of the highest profile clients. We are the preferred vendors for Enterprise Fleet Services and ARI Fleet. At Charlie’s Auto Collision we are committed to providing professional customer service in the automobile collision and repair. Our goal is to provide our customers with quality service in a timely and professional manner. We believe our customers’ needs and satisfaction come first. We pride ourselves to be a step above the rest because of our unique approach to customer service and satisfaction. Within these past two years, Charlie’s has been experiencing a tremendous growth in and of itself, and we credit our success largely to experience gained in this industry, and our workmanship.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check

Languages

Spanish
Chinese
Tagalog
Vietnamese
French
German
Korean
Russian
Arabic

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	7:00 am - 5:00 pm
Sat	7:30 am - 12:00 pm

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

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Website

Reviews (2,912)

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2,316 Customers Rated

5 Stars

67.8% Complete

(1975)
4 Stars

9% Complete

(261)
3 Stars

1.4% Complete

(41)
2 Stars

0.5% Complete

(15)
1 Star

0.4% Complete

(12)
< 1 Star

0.4% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team is widely recognized for professionalism, friendliness, and a welcoming environment. Communication stands out as a key strength, with customers appreciating regular updates via text, phone, and in-person interactions throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Additional touches such as interior and exterior cleaning, assistance with rental cars, and going above and beyond on minor repairs further elevated the experience. A few customers mentioned occasional delays in completion timelines, and one noted the automated communication could be clearer, but these were far outweighed by positive feedback across all areas.

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Service Quality
Timeliness
Communication

"... impressed with the experience. From start to finish, the service was top-notch. The team was friendly, professional, and took the time to clearly explain ..." Read more

"I am so happy with the work they did on my car. I am truly satisfied with everything. It looks like ..." Read more

"... experience that I have ever had with my car. The end-to-end accountability, consistent communication, level of service and finished product was impeccable. ..." Read more

"... was my second time using Charlies Auto Collision, they do an excellent job in making my car look like new. The paint job was picture perfect." Read more

"They left the car looking like it walked out of the showroom. No exageration!"

"Amazing work done on my vehicle. The turn around period on my repairs were done two weeks earlier than estimated."

"... were able to work within my timeframe and actually had my car ready a day ahead of their estimate. I have used them twice over the years and I find ..." Read more

"... unfortunately needed two major repairs and Charlies completed both ahead of schedule plus with the utmost kindest and sincerity. After the first experience, ..." Read more

"... my expectations. The work done on my vehicle was completed a day earlier than estimated. The repairs were flawless, payment options were offered and easy and ..." Read more

"Before by 3 days even if it hadnt been done until the day they predicted it wouldnt have been any different"

"... best garage experience Ive ever had, hands down! Thanks to all the staff for the incredible communication and work. You all run a really tight ship and it ..." Read more

"I was constantly updated about the progress of my vehicle repair and in person service was professional"

"I received timely updates by text, email and phone. Thank you!"

"... is literally brand new!And your staff is amazing… so professional, thoughtful, communicative, friendly and nice!! You also completed this work faster than you indicated ..." Read more

"The best service 1 well organize with the time 2 excellent communication between client and the rental car. 3 my car was fixing quietly and well done."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication