Chilton Auto Body San Rafael

4.8 (1,736reviews)
96%
36 Front Street,  San Rafael,  CA  94901
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In operation 24 years.

At Chilton Auto Body San Rafael, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in San Rafael, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:30 pm
Tue 7:00 am - 5:30 pm
Wed 7:00 am - 5:30 pm
Thu 7:00 am - 5:30 pm
Fri 7:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,736)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with cars returned looking like new, and paint matching noted as precise. Timeliness was a strong point, with numerous customers reporting their vehicles were completed ahead of schedule. Staff were widely commended for being friendly, professional, and helpful. Customers also appreciated added touches such as complimentary car cleaning and assistance with insurance and rental coordination. A few customers noted minor concerns including occasional repair delays, imperfect paint blending, and interior cleanliness upon vehicle return, as mentioned directly in their feedback. Overall, the shop earned strong recommendations and repeat customer loyalty.
AI-Generated from reviews written in the last 12 months
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"Impeccable job. Looks like new! Thank you for your immaculate attention to detail. Above and beyond."
"... receives the gold standard in my book for excellence: uber professional, fantastic workmanship, expertise, reliability and superb customer service and not to ..." Read more
"Excellent communication and high quality and fast! repair work. I would highly recommend Chilton. A+"
"... repair period. Upon inspection right at the auto shop, noted technician did not complete the repair properly. Technician left already, so I have to go back to ..." Read more
"The repair is absolutely perfect, like new, and the people were top drawer - professional, thorough, ..." Read more
"Job was completed a day earlier than expected."
"... color moonstone gray, clear, frequent communication, delivered 2 days earlier than expected." Read more
"Originally it was supposed to take only five days but in the end it was more like 7. Not that off."
"Was delayed by a few days, but they provided me with frequent updates."
"... really nice and cleaned the car before I came back. It took almost a week longer than planned. Overall I would probably use them again though." Read more
"Excellent constant communication."
"Every day I got an update!"
"... professional service, minimal wait time, thorough work, perfect paint blending on a unique color moonstone gray, clear, frequent communication, delivered 2 ..." Read more
"I received regular text updates that were super helpful."
"I felt that I was kept extremely well informed and was very impressed by the front office staff that I dealt ..." Read more

My Experience

Excellent customer service and professionalism from all the staff

Likely to Recommend

Repair Quality

Excellent services.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great Body work and excellent communication throughout the process

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Well done and seasonable price!

Likely to Recommend

Already have recommended!

Repair Quality

Every single step of the process to get my car fixed was seamless! This is my second experience with Chilton’s and each time I have been incredibly impressed with the professionalism, especially in the area of communication, of the entire crew. I will definitely continue to recommend!

Customer Service

Excellent!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very happy. I love getting all the updates and it was also done early which was great. Everyone was really nice and provided me all the information I needed. Overall great experience!

Customer Service

Everyone I worked with there was really great. The lady in the front office was really nice and helpful and the man who helped me with my hitch on the back of the Volvo was so nice as well.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They kept us in updated on progress and it was seamless process.

My Experience

What an easy, professional and excellent experience I had working with the talented crew at Chilton San Rafael. Caitlin made the process smooth and easy. My car was repaired quickly and expertly. My car is back to its original beautiful self! Thank you.

Likely to Recommend

Repair Quality

Customer Service

They were great!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Barry and team were super helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caitlyn and Chilten shop treated me with respect and quickly earned my trust....and I used to work in a body shop. Highly recommended they really work with you to get you wjat you want.

Likely to Recommend

already done so as well as bringing our other cars in

Repair Quality

I already wrote a recommendation however Im happy to recommend these guys again...to anyone

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and service

Likely to Recommend

Repair Quality

Customer Service

Great jib

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Berry has been so kind and available along the way! AND I got my car back sooner than expected!! Thank you to EVERYONE!!

Likely to Recommend

Repair Quality

Customer Service

Berry and staff were fabulous! So kind. More importantly- the work was completed to my satisfaction

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality, friendly service. So far so good on the repairs.

My Experience

Great customer service, great comunication, and the estimate was spot on with the final charge. Quatlity of the work was excellent and on time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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