Chilton Auto Body San Rafael

4.8 (1,721reviews)
96%
36 Front Street,  San Rafael,  CA  94901
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Shop AssistantSparkles

In operation 24 years.

At Chilton Auto Body San Rafael, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in San Rafael, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:30 pm
Tue 7:00 am - 5:30 pm
Wed 7:00 am - 5:30 pm
Thu 7:00 am - 5:30 pm
Fri 7:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (1,721)

Customers say
Overall Customer Satisfaction
Customers consistently praise Chilton Auto Body for exceptional service quality, with frequent mentions of excellent communication throughout the repair process. Many highlight the professional and friendly staff who provide regular text updates and keep customers well-informed about repair progress. The quality of workmanship receives outstanding reviews, with customers noting their vehicles look like new after repairs and praising the attention to detail including complimentary car cleaning. Timeliness is generally strong, with many repairs completed on schedule or even early, though some customers experienced delays due to parts availability. The shop's customer service approach, including accommodating special needs and going above and beyond expectations, generates high satisfaction and strong recommendations.
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"Impeccable job. Looks like new! Thank you for your immaculate attention to detail. Above and beyond."
"outstanding work. looks like brand new. finished on time. excellent"
"Absolutely. Beyond my expectations."
"Very satisfied, and I was extremely delighted that my car was washed and vaccines to perfection"
"The Chilton team went above and beyond to get my Tesla Model Y back on the road. They fixed the car ..." Read more
"Early!"
"I actually received my car back two days early which was a great surprise. Very much appreciated"
"Job was completed a day earlier than expected."
"Originally it was supposed to take only five days but in the end it was more like 7. Not that off."
"Was delayed by a few days, but they provided me with frequent updates."
"Excellent constant communication."
"I received regular text updates that were super helpful."
"Very good communication via texts. I didnt have the opportunity to experience the quote process but they ..." Read more
"Amazing work!! The communication was great and the work was outstanding."
"... reliability and superb customer service and not to forget a fantastic text and communication system! Great place all around. Would not hesitate to use them ..." Read more

My Experience

Great communication and service

My Experience

Berry has been so kind and available along the way! AND I got my car back sooner than expected!! Thank you to EVERYONE!!

Likely to Recommend

Repair Quality

Customer Service

Berry and staff were fabulous! So kind. More importantly- the work was completed to my satisfaction

My Experience

Quality, friendly service. So far so good on the repairs.

My Experience

Great customer service, great comunication, and the estimate was spot on with the final charge. Quatlity of the work was excellent and on time.

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Customer Service

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Returned Clean

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most definitely. we love Japanese auto who referred us.

Repair Quality

they were excellent to work with...I would have said 10 if not for the insurance company not allowing them to use Toyota parts and now I have to fight to get a part that fits my car properly

Customer Service

so nice and helpful

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

Always do a great job. I am sure I will use them again!

Customer Service

Returned Clean

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Repair Quality

Alex and his crew did an excellent job!

Customer Service

Great service!

My Experience

The process from start to finish was smooth and clear. The works looks great. Thank you!

Likely to Recommend

Thank you!

Repair Quality

Chilton Auto Body was fantastic. From start to finish, they took what could have been a stressful process and made it go easy. Their prices are very reasonable and their work is excellent. Highly recommend!

Customer Service

See previous comment

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Repair Quality

Super easy people to work with and they did a great job on my car

Customer Service

My Experience

Wonderful service. Great communication and work. Would highly recommend..

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Repair Quality

Great communication and service

Customer Service

Always kept informed

Returned Clean

My Experience

My Experience

This may seem silly, but when I got into my car (it looked great!), there was a strong B.O. smell. I drove home with the windows down hoping the car would air out, but it was still there. I cleaned it right when I got home. I guess someone who was really sweaty and smelly was inside doing god knows what. Besides this, my experience at Chilton was very positive.

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Customer Service

My Experience

I was impressed by being kept up-to-date on the progress of the repair progress,, the great communication and, today, when I picked up the car, I was impressed by the responsiveness of the front office person, and of one of the mechanics who worked on my car. I have nothing but good things to say. Five star experience!

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Repair Quality

Customer Service

I felt that I was kept extremely well informed and was very impressed by the “front office“ staff that I dealt with when I picked up my car. Everything was double checked, and she went through all the documents, answering questions as necessary. Totally professional!

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Customer Service

Chilton was amazing! Super easy to work with and did an amazing job. I would definitely go back.

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Returned Clean

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Repair Quality

Customer Service

Returned Clean