Chilton Auto Body San Rafael

4.8 (1,726reviews)
96%
36 Front Street,  San Rafael,  CA  94901
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In operation 24 years.

At Chilton Auto Body San Rafael, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in San Rafael, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:30 pm
Tue 7:00 am - 5:30 pm
Wed 7:00 am - 5:30 pm
Thu 7:00 am - 5:30 pm
Fri 7:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,726)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text updates and proactive notifications that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with cars returned looking like new, and several customers noted paint matching was handled with great precision. Timeliness was a strong point, with numerous customers receiving their vehicles ahead of schedule. The staff was widely commended for being friendly, professional, and helpful. A few customers noted minor concerns such as slight delays, paint imperfections requiring a redo, or interior cleanliness upon pickup, reflecting areas customers feel could be refined further.
AI-Generated from reviews written in the last 12 months
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"Impeccable job. Looks like new! Thank you for your immaculate attention to detail. Above and beyond."
"Excellent communication and high quality and fast! repair work. I would highly recommend Chilton. A+"
"Repair was perfect, and quick. Very accomodating and the car was parkly clean at pickup."
"Chilton Auto Body was fantastic. From start to finish, they took what could have been a stressful process and made it go easy. Their prices are very reasonable and their work is ..." Read more
"outstanding work. looks like brand new. finished on time. excellent"
"I actually received my car back two days early which was a great surprise. Very much appreciated"
"... color moonstone gray, clear, frequent communication, delivered 2 days earlier than expected." Read more
"Was delayed by a few days, but they provided me with frequent updates."
"Chilton kept me informed every step of the way. My car was ready a day ahead of original schedule. So pleased with the outcome."
"Other repairs needed so estimated completion date was extended. Final outcome worth it."
"Excellent constant communication."
"... paint blending on a unique color moonstone gray, clear, frequent communication, delivered 2 days earlier than expected." Read more
"I felt that I was kept extremely well informed and was very impressed by the front office staff that I dealt with when I picked up my car. Everything ..." Read more
"Everyone was friendly, helpful and professional and always had informed answers to my questions."
"... especially appreciated the excellent communication. They answered all my questions clearly, directly, accurately, and respectfully." Read more

My Experience

They kept us in updated on progress and it was seamless process.

My Experience

What an easy, professional and excellent experience I had working with the talented crew at Chilton San Rafael. Caitlin made the process smooth and easy. My car was repaired quickly and expertly. My car is back to its original beautiful self! Thank you.

Likely to Recommend

Repair Quality

Customer Service

They were great!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Barry and team were super helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caitlyn and Chilten shop treated me with respect and quickly earned my trust....and I used to work in a body shop. Highly recommended they really work with you to get you wjat you want.

Likely to Recommend

already done so as well as bringing our other cars in

Repair Quality

I already wrote a recommendation however Im happy to recommend these guys again...to anyone

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and service

Likely to Recommend

Repair Quality

Customer Service

Great jib

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Berry has been so kind and available along the way! AND I got my car back sooner than expected!! Thank you to EVERYONE!!

Likely to Recommend

Repair Quality

Customer Service

Berry and staff were fabulous! So kind. More importantly- the work was completed to my satisfaction

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality, friendly service. So far so good on the repairs.

My Experience

Great customer service, great comunication, and the estimate was spot on with the final charge. Quatlity of the work was excellent and on time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

most definitely. we love Japanese auto who referred us.

Repair Quality

they were excellent to work with...I would have said 10 if not for the insurance company not allowing them to use Toyota parts and now I have to fight to get a part that fits my car properly

Customer Service

so nice and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always do a great job. I am sure I will use them again!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Alex and his crew did an excellent job!

Customer Service

Great service!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The process from start to finish was smooth and clear. The works looks great. Thank you!

Likely to Recommend

Thank you!

Repair Quality

Chilton Auto Body was fantastic. From start to finish, they took what could have been a stressful process and made it go easy. Their prices are very reasonable and their work is excellent. Highly recommend!

Customer Service

See previous comment

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Super easy people to work with and they did a great job on my car

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful service. Great communication and work. Would highly recommend..

Likely to Recommend

Repair Quality

Great communication and service

Customer Service

Always kept informed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

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