Chuck Gilbert's Collision

5.0 (617reviews)
100%
3865 Williams St. East,  Dunkirk,  NY  14048

Complete Autobody Collision Repair and Refinishing. We will handle your insurance claim from start to finish. Towing and rental car service available. We will make your experience as seamless as possible. Family owned and operated!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (617)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for being friendly, professional, and knowledgeable. Communication throughout the repair process is frequently highlighted as a strength, with customers appreciating regular updates via texts, emails, and phone calls. Timeliness is another strong point, as many vehicles were completed ahead of schedule. Complimentary interior and exterior detailing was a pleasant surprise for many customers. A few customers noted occasional delays due to backordered parts, and one mentioned a follow-up call that was not completed as promised - both areas customers felt could be improved.
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"The team did a great job in repairing my Honda Accord. I was pleased with the job they did as well as the ..." Read more
"... friendly, and kept me updated every step of the way. The repairs were flawless, and my truck looks brand new again. They finished the job sooner than expected and handled ..." Read more
"I was very satisfied with their work. I also amaze with their paint job that they did on my vehicle."
"Excellent repair work. Great people."
"Vehicle only took 24 days to complete, looks better than pre collision condition. They went above and beyond and even fixed a couple little bits and drabs for ..." Read more
"... were flawless, and my truck looks brand new again. They finished the job sooner than expected and handled everything with care and attention to detail. I highly recommend them ..." Read more
"My vehicle was done before the date they gave me! Everyone i dealt with was very nice and helpful."
"... want me to go over my allotted rental insurance and they got it done in exactly 30 days before my rental was up!" Read more
"Earlier than it was promised."
"It did take a handful of days longer than originally expected, BUT I have no complaints with this. Was within the ..." Read more
"... were very helpful throughout the entire process. I was especially grateful for the texts keeping me informed on the progress. Thank You for a job well done." Read more
"... interaction with Chuck Gilberts has been wonderful. The communication along the way, the ease of pickup, the body work is perfect and having a clean vehicle when I got it back was ..." Read more
"I called multiple times with questions and the staff were always so friendly, helpful, and reassuring. The shop came highly recommended ..." Read more
"You were great about staying in contact with me and letting me know when repairs will happen. The car always looks brand new when I get it back! ..." Read more
"Im extremely happy with the communication, ease of checking the status of my car as well as the incredible detailing on ..." Read more

My Experience

Beautiful job and way beyond what I thought it would look! Well done! Will bring some donuts soon! Thank you dor all you have done! 🙂

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Great repair job. The office staff are polite and helpful. Repairs were completed earlier than expected. Outstanding business.

My Experience

Worked with my schedule, constant communication, and work was completed when they said it would be. Highly recommend

My Experience

My Experience

Gilbert’s Collision are dedicated professionals who are outstanding at managing the repairs of damaged vehicles. They communicate throughout the process and answer all your questions. Highly recommend.

Likely to Recommend

I already do!

Repair Quality

Great work! Good as new!

Customer Service

Outstanding service!

Returned Clean

Likely to Recommend

Repair Quality

I will only be taking my vehicle collision issues to Chuck Gilbert from here on out they were so professional and helpful and for it being my first time having a collision repair, they made it effortless

Customer Service

Returned Clean

My Experience

The customer service from everyone in the office and shop is excellent! I really appreciate the detailing as well! My Jeep looks beautiful and I’m very happy to have it back. Thank you all so much.

Likely to Recommend

Repair Quality

Very good communication. Chuck himself called my wife at one point to go over everything with her.

Customer Service

Staff was very friendly and helpful

Returned Clean

My Experience

Communication on my Challenger ( the beautiful yellow) repair was excellent from Chuck and his team. The repair work was outstanding and my car looks brand new! Chuck and his team handled the Insurance forms /the company/ rental car etc! He sent me the forms to read and sign to assure my acceptance of him doing the communication! That was much relief not having to deal with insurance companies and payments. Chuck Gilbert’s I would highly recommend as on a 1-10 scale he’s an 11.,, Thank you all at Chuck Gilbert’s Collision for an amazing job on my Challenger., !!!

Likely to Recommend

Highly ! I would recommend him FOR ALL your vehicle servicing !

Repair Quality

Highly satisfied ! Pristine condition after completion..

Customer Service

The ladies — don’t quote me there name’s! (Tammy and Nicole) were extremely helpful and the communication was extremely important and top key! Thank you both!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I've been a customer of Chuck's for many years and he never disappoints me. Always higher than my expectations and my car looks brand new! Great wash and detail of my car. I'd recommend Chuck to everyone I know. Great staff. Very efficient. Very friendly and accommodating. Another great job! Thanks Chuck! ❤️

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Repair was great. Wait time to get it done was longer than we wanted.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very happy with how the car came out! Looks like nothing ever happened! Very friendly and helpful staff!

Customer Service

Returned Clean

My Experience

A cordial team that kept me aware of progress. The repair was excellent!!!

Likely to Recommend

Repair Quality

Excellent repair work. Great people.

Customer Service

Returned Clean

My Experience

Car looks great. Staff was wonderful.

Likely to Recommend

They have my vote!

Repair Quality

Wonderful job!

Customer Service

The ladies at the desk were knowledgeable and awesome.

Returned Clean

My Experience

Great job

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

My Experience

Chuck did a wonderful job repairing our Lexus. The paint matches perfectly. We couldn’t be happier.