Chuck Gilbert's Collision

5.0 (600reviews)
98%
3865 Williams St. East,  Dunkirk,  NY  14048

Complete Autobody Collision Repair and Refinishing. We will handle your insurance claim from start to finish. Towing and rental car service available. We will make your experience as seamless as possible. Family owned and operated!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (600)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new or better than before the damage. The staff receives high marks for professionalism, friendliness, and helpfulness throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text message updates keeping them informed every step of the way. Timeliness is another highlight, as many customers report their vehicles were completed ahead of schedule. Customers also frequently commend the complimentary interior and exterior detailing upon vehicle return. A few customers noted isolated concerns, including occasional delays in follow-up calls and extended repair timelines, though these were largely attributed to parts availability or insurance-related factors rather than shop performance.
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"... car, it was spotless inside they detailed it! and the repairs were flawless—it looks like nothing ever happened. Couldnt be happier with the experience and highly ..." Read more
"Superb repair, excellent customer service, courteous and friendly staff."
"... friendly, and kept me updated every step of the way. The repairs were flawless, and my truck looks brand new again. They finished the job sooner than expected and handled ..." Read more
"Great business with very professional service. Did great work on my car and even detailed the inside when they ..." Read more
"... beyond restoring your car to its original beauty. The damage was not only repaired but it was shiny clean inside and out. It was like getting a new car. I was delighted!!!!" Read more
"... were flawless, and my truck looks brand new again. They finished the job sooner than expected and handled everything with care and attention to detail. I highly recommend ..." Read more
"Ready early!"
"... want me to go over my allotted rental insurance and they got it done in exactly 30 days before my rental was up!" Read more
"My vehicle was done before the date they gave me! Everyone i dealt with was very nice and helpful."
"... finger. It truly took a huge weight off my shoulders. They kept me updated the whole time with text messages, which I really appreciated. When I picked up my car, it was spotless ..." Read more
"... very helpful throughout the entire process. I was especially grateful for the texts keeping me informed on the progress. Thank You for a job well done." Read more
"Im extremely happy with the communication, ease of checking the status of my car as well as the incredible detailing on ..." Read more
"Several updates sent to me; very thoughtful of them to stay in touch as the work was being done."
"... this. Was within the time of my rental coverage and this information was all communicated to me from the ladies at the front desk! ☺️" Read more
"... ONLY complaint.. if we were complaining is that my husband called with questions once or twice and was told someone would get back to him and they never did. It all worked ..." Read more

My Experience

A cordial team that kept me aware of progress. The repair was excellent!!!

My Experience

Great job

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

My Experience

Chuck did a wonderful job repairing our Lexus. The paint matches perfectly. We couldn’t be happier.

My Experience

Everyone was super nice and made it easy thanks for everything

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very satisfied with your service. Your office personnel’s were helpful and very nice. Would recommend Chuck Gilbert’s collision to everyone ! Thanks

Likely to Recommend

We recommend you folks to everyone.

Repair Quality

Customer Service

My Experience

We could not have asked for better service from Chuck, Nicole and Sarah.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Service and staff was very professional, car looks great- 10/10. We will definitely be using Chuck Gilbert in the future. The only thing my wife and I were frustrated with is the Tahoe smelled like cigarette smoke on the inside when we picked it up.

Customer Service

Returned Clean

My Experience

The car looks great. The team at Chuck Gilbert's were conceientious and caring. They fixed the car in a timely manner. They were thorough and were helpful in explaining the jobs details. I am pleased and would reccommend to others

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

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Repair Quality

They did a wonderful job on my truck looks brand new again I am very impressed and happy with the job they did thank you so much

Customer Service

Returned Clean

My Experience

They kept me up to date with the progress of my car, it was even done sooner than expected! Sara, in the office, was the best! Third car I've had repaired there, always pleased with their work.

Likely to Recommend

Repair Quality

Great crew, great work!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job as always.

Likely to Recommend

Repair Quality

Vehicle only took 24 days to complete, looks better than pre collision condition. They went above and beyond and even fixed a couple little bits and drabs for me.

Customer Service

Returned Clean