Chuck Gilbert's Collision

5.0 (600reviews)
98%
3865 Williams St. East,  Dunkirk,  NY  14048

Complete Autobody Collision Repair and Refinishing. We will handle your insurance claim from start to finish. Towing and rental car service available. We will make your experience as seamless as possible. Family owned and operated!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (600)

Likely to Recommend

They're excellent in every respect.

Repair Quality

Superb repair, excellent customer service, courteous and friendly staff.

Customer Service

I needed to leave my rental car at Chuck Gilbert's when I picked up my vehicle. The employee named Nicole made this arrangement with the rental service for me. VERY helpful.

Returned Clean

Likely to Recommend

I will be sending lots of people to them they were just great to work with

Repair Quality

They did outstanding work and kept me updated through the whole process. I will definitely return if I need any future work done!

Customer Service

Everyone was friendly and helpful stayed.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything about our interaction with Chuck Gilbert’s has been wonderful. The communication along the way, the ease of pickup, the body work is perfect and having a clean vehicle when I got it back was absolutely wonderful. Will be using this shop in the future for all of our body shop needs!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Nice work… very professional

Customer Service

Returned Clean

My Experience

I couldn’t be happier with the way my truck turned out! The team went above and beyond—professional, friendly, and kept me updated every step of the way. The repairs were flawless, and my truck looks brand new again. They finished the job sooner than expected and handled everything with care and attention to detail. I highly recommend them to anyone needing quality collision repair done right!

Likely to Recommend

Repair Quality

My car was dropped off on 9/19 and picked up on 10/9. It took an extremely long time. It's s a Toyota RAV 4. It was detailed inside and out. They had to take it to Buffalo so it was low on gas when I got it back. The staff was great as far as communicating when I had questions etc.

Customer Service

Returned Clean

My Experience

My car didn’t look this good when I bought it! I’m absolutely obsessed with the work Chuck and his crew did on my car. The whole process was super easy and smooth. They took all the hassle out dealing with my insurance. 100% would recommend to anyone who needs work done on their car.

My Experience

Chuck and his team make the entire process so run so smoothly. From handling everything with the insurance company to helping with the rental car to the quality of work and going above and beyond to get me back in my car as soon as possible.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Perfect

My Experience

Car looks great!

Likely to Recommend

I would

Repair Quality

Customer Service

They did a nice job.

Returned Clean

My Experience

Your fast , efficient and friendly. Thanks so much for fixing my vehicle.

Likely to Recommend

Repair Quality

The recommendation was to get a battery before traveling as the battery was corroded. I took the car to Hanson Auto later in Friday. John gave you very high praise!!! And I am happy to have a pretty car again.

Customer Service

Returned Clean

My Experience

They were able to get me in quick and made the process nothing but easy for me. My truck looks amazing. Thank you! -Tyler Simpson

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was very friendly and helpful with the insurance and car rental.and my vehicle was actually finished earlier than expected

Likely to Recommend

Repair Quality

My vehicle was repaired ahead of schedule

Customer Service

Staff was extremely friendly

Returned Clean

Likely to Recommend

I have already.

Repair Quality

The mechanic clearly conveyed what was needed and it was completed for less than the quote. Good service and quality work

Customer Service

The mechanic clearly conveyed what was needed and it was completed for less than the quote. Good service and quality work

Returned Clean

My Experience

This the second car repair with Chuck. Again beautiful job done. Was kept well informed on status.

Likely to Recommend

Yes.

Repair Quality

Great job

Customer Service

Will taken care of

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

staff very helpfull through every step kept me informed of procress

Likely to Recommend

Repair Quality

Totally happy with the service that I received from Chuck Gilbert’s collision and his work quality is always the best!! Thank you to Chuck and his team!!!

Customer Service

Returned Clean