Chuck Nash Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great job highly recommend you to anyone

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

YOU COULDNT PAY ME TO RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY

Repair Quality - 0.5/5.0 -

I purchased my Brand New truck on Jan 27th 2026. I pointed out a few body panel misalignments at the time of purchase. I was advised at the time by my salesman and sales managers to take possession of the vehicle and drive it for a few weeks prior to making an appointment to see if there were any other concerns. I did so and called to make my appointment Feb 17th 2026. I was notified at that time there were no available loaner vehicles and that I was put on the waitlist approximately 2 weeks long. Mar 6th 2026 I called to check the status and was told it would be a little longer. In this time I found several other issues that were covered in a TSB. After several weeks of not hearing back I then called again Apr 3rd 2026 and found out the service advisor I was previously working with was no longer there and I was no longer on the Loaner list. I asked to be put back on the list and was advised it would be some time before my vehicle would be taken in. June 15th I was called and told there was a loaner available. I dropped my vehicle off June 17th 2026 received a loaner vehicle that I was told COULD NOT BE DRIVEN MORE THAN 1000 MILES! My vehicle was dropped off to them for a burning coolant smell, body panel misalignments, rattle under dash, faulty capless fuel filler neck, and a external storage compartment that was not water tight. After 30 days I called as we were approaching the 1000 mile limit on the loaner vehicle and was told that my truck was almost completed. Service advisor Riley G. called a few days later and told me my truck was done. I drove over ready to get my truck back and saw that they completely botched all body repairs. Paint drips galore, dirt under fresh paint, even worse panel alignment, and scratches all the way through the paint. I refused to accept the vehicle as it was in worse shape than when I dropped it off. At this time I learned that none of the other concerns had been addressed. They scrambled to find me another loaner. I was then put into a loaner but with no mileage restrictions. Third week of July Riley called and told me they broke my windshield but "had no idea how" but the rest of the work was completed. First week of August goes by with no new windshield. Second week no new windshield but they desperately needed the loaner back as I had put "too many" miles on it. 3rd week no windshield, at this point I requested to see my vehicle to confirm all other repairs were completed. NOTHING WAS DONE. Bumper off, panels still not aligned, windshield was clearly broken by a tech who wasn't paying attention (the source of the crack was one of the misaligned panels they had tried to adjust). Nothing done about the rattle or the burning coolant smell. And yet they demanded I take possession of my truck with the broken windshield with a written promise that the dealership will replace it when a new one arrives. Throughout the months I have been asking to speak with the manager (spoke once with Ginger who had absolutely no idea what was going on) asked for the GM multiple times, left more than a dozen voicemails and never got a return call. Then September 1st I get a call that the windshield is in. I head over first thing on the 2nd and was assured that my truck would have priority and would be there for no more than 2 hours. I left the truck and returned 3 hours later only to find out they hadn't even started on it. Your dealership is trash. I'm contacting the AG.

Customer Service - 0.5/5.0 -

I purchased my Brand New truck on Jan 27th 2026. I pointed out a few body panel misalignments at the time of purchase. I was advised at the time by my salesman and sales managers to take possession of the vehicle and drive it for a few weeks prior to making an appointment to see if there were any other concerns. I did so and called to make my appointment Feb 17th 2026. I was notified at that time there were no available loaner vehicles and that I was put on the waitlist approximately 2 weeks long. Mar 6th 2026 I called to check the status and was told it would be a little longer. In this time I found several other issues that were covered in a TSB. After several weeks of not hearing back I then called again Apr 3rd 2026 and found out the service advisor I was previously working with was no longer there and I was no longer on the Loaner list. I asked to be put back on the list and was advised it would be some time before my vehicle would be taken in. June 15th I was called and told there was a loaner available. I dropped my vehicle off June 17th 2026 received a loaner vehicle that I was told COULD NOT BE DRIVEN MORE THAN 1000 MILES! My vehicle was dropped off to them for a burning coolant smell, body panel misalignments, rattle under dash, faulty capless fuel filler neck, and a external storage compartment that was not water tight. After 30 days I called as we were approaching the 1000 mile limit on the loaner vehicle and was told that my truck was almost completed. Service advisor Riley G. called a few days later and told me my truck was done. I drove over ready to get my truck back and saw that they completely botched all body repairs. Paint drips galore, dirt under fresh paint, even worse panel alignment, and scratches all the way through the paint. I refused to accept the vehicle as it was in worse shape than when I dropped it off. At this time I learned that none of the other concerns had been addressed. They scrambled to find me another loaner. I was then put into a loaner but with no mileage restrictions. Third week of July Riley called and told me they broke my windshield but "had no idea how" but the rest of the work was completed. First week of August goes by with no new windshield. Second week no new windshield but they desperately needed the loaner back as I had put "too many" miles on it. 3rd week no windshield, at this point I requested to see my vehicle to confirm all other repairs were completed. NOTHING WAS DONE. Bumper off, panels still not aligned, windshield was clearly broken by a tech who wasn't paying attention (the source of the crack was one of the misaligned panels they had tried to adjust). Nothing done about the rattle or the burning coolant smell. And yet they demanded I take possession of my truck with the broken windshield with a written promise that the dealership will replace it when a new one arrives. Throughout the months I have been asking to speak with the manager (spoke once with Ginger who had absolutely no idea what was going on) asked for the GM multiple times, left more than a dozen voicemails and never got a return call. Then September 1st I get a call that the windshield is in. I head over first thing on the 2nd and was assured that my truck would have priority and would be there for no more than 2 hours. I left the truck and returned 3 hours later only to find out they hadn't even started on it. Your dealership is trash ran by coward management

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Maria and Chris were professional and personable and got the job done. They really took care of me.

Customer Service - 5.0/5.0 -

The customer service was excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My truck came out looking perfect!

Customer Service - 5.0/5.0 -

Liz really made everything a lot less stressful!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I’ve been very happy with Chuck Nash overall.

Repair Quality - 5.0/5.0 -

I didn’t have a car repaired, my car ended up being totaled, but the staff were incredibly nice and helpful during that rough week.

Customer Service - 5.0/5.0 -

Very nice people who helped me during the week of my wreck.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Without hesitation.

Repair Quality - 5.0/5.0 -

They did an amazing job. The car looks brand new.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and communication. The work they did after my accident was the best I've ever received. Highly recommend.

Customer Service - 5.0/5.0 -

Courteous and professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Polite, concerned and knowledgeable

Customer Service - 5.0/5.0 -

Kind, polite and kept me informed

Returned Clean

Likely to Recommend - 5.0/5.0 -

We would definitely recommend the collision center.

Repair Quality - 5.0/5.0 -

We appreciate all the care and updating support from Chris and the repair/paint crew.

Customer Service - 5.0/5.0 -

Our damaged car looks perfect.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a good job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good shop

Repair Quality - 5.0/5.0 -

Excellent job

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

I noticed the alinent is not great on the replaced part and a few flaws on the paint job. Other than that your service is great and the time to fix my car was good.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I can’t believe in given A a number for something that was not done right the first time

Repair Quality - 0.5/5.0 -

My car was turned over to the collision center at Chuck Nash because I was told the passenger door was warped. We ordered a new door to fit this Nissan kicks 2026 when I receive the car back at Cavender‘s the door was the same problem, too tight at the bottom. I don’t know what the problem is, but I’m contacting Nissan about this problem.

Customer Service - 0.5/5.0 -

My brand new 2026 Nissan kicks was sent over here to get a brand new door replaced on the passenger side because it was warped. It came back to me two weeks later the same problem too tight at the bottom it’s not aligned.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car was ready when promised.

Customer Service - 5.0/5.0 -

Every detail was explained prior to beginning the repair

Returned Clean