Chula Vista Auto Body

4.8 (222reviews)
97%
36 Broadway,  Chula Vista,  CA  91910
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Shop AssistantSparkles

In operation 29 years.

We are one of the leading automotive body repair facilities serving customers in Chula Vista and the greater south bay of San Diego. All automotive repair services are performed by highly qualified collision repair technicians. Combining computerized paint-matching technology, our experienced technicians make quality repairs that restore damaged body panels to a clean retail condition. We speak English, Spanish, and Portuguese!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (222)

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Returned Clean

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I have a lot of issues with your company and how poorly you kept in communication with me regarding my cars progress. First of all, we were told that the supplemental estimate would be provided shortly. It wasn't until 22 days after dropping off and two phone calls from my insurance adjuster saying they will not extend my rental without the supplemental estimate from your company. I had to call to remind your staff to complete this and almost had the rental car taken away. Another issue was with the delay. I understand that there is a supply chain issue with parts but at least keep us informed. We went almost 3 weeks after this above incident without any information, and we had to show up in person to get actual updates about the car. Lastly, after picking the car up we noticed an obvious flaw. I found a chip in the rear right taillight. I called in the same day and informed the rep and he said he saw the chip in his photos too. He assured me the part will be in shortly. I ask what's the ETA, two weeks?" And he assured me it'll be done way sooner than that. Literally two weeks later, nothing. We had to go in person again to get more information. The rep informs is it'll come in "tomorrow ". I am not an auto body expert, but easily saw that this taillight was messed up. If this was clearly missed, I do not know what other body work or frame work was also neglected. I don't think I've ever experienced poor customer service with a body shop like this. I chose your company because of the mom & pop environment and hoping that you'd provide great updates and care. Instead, i have to take hours out of my day to continually follow up. I will post this review on yelp, Google and all other websites to make sure everyone is aware of my experiences at Chula Vista Auto body

Customer Service

I have a lot of issues with your company and how poorly you kept in communication with me regarding my cars progress. First of all, we were told that the supplemental estimate would be provided shortly. It wasn't until 22 days after dropping off and two phone calls from my insurance adjuster saying they will not extend my rental without the supplemental estimate from your company. I had to call to remind your staff to complete this and almost had the rental car taken away. Another issue was with the delay. I understand that there is a supply chain issue with parts but at least keep us informed. We went almost 3 weeks after this above incident without any information, and we had to show up in person to get actual updates about the car. Lastly, after picking the car up we noticed an obvious flaw. I found a chip in the rear right taillight. I called in the same day and informed the rep and he said he saw the chip in his photos too. He assured me the part will be in shortly. I ask what's the ETA, two weeks?" And he assured me it'll be done way sooner than that. Two weeks later, nothing. We had to go in person again to get more information. The rep informs is it'll come in "tomorrow ". I am not an auto body expert, but easily saw that this taillight was messed up. If this was clearly missed, I do not know what other body work or frame work was also neglected. I don't think I've ever experienced poor customer service with a body shop like this. I chose your company because of the mom & pop environment and hoping that you'd provide great updates and care. Instead, i have to take hours out of my day to continually follow up. I will post this review on yelp, Google and all other websites to make sure everyone is aware of my experiences at Chula Vista Auto body

Likely to Recommend

Repair Quality

Good costumerr service , we are amazed they go anove and beyond difinetly will recomend to friends and family ♥️

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My husband and I were very happy of the work Chula Vista Auto Body fixed and replaced our rear window. Thank you so much!

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Brought my genny back to life and went out their way to help me out with little things they could’ve just said no.

Customer Service

Jose was amazing and very helpful

Returned Clean

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Looks great overall. Small issue with rear bumper, not securely attached near tail light, so will need to schedule a time ti bring car in.

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Courteous and knowledgeable.

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My Experience

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Very satisfied!!

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My Experience

Good Job I’m completely satisfied thank you so much ♥️♥️♥️♥️

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Very happy with their work. Took only 3 days to finish my car. Staff was very friendly and professional. I would differently recommend them.

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100% recommend to anyone how needs body repair , especially to jose to take care of people

Repair Quality

Excellent job

Customer Service

Very satisfied jose excellent customer service

My Experience

We’ve had many opportunities for Chula Vista Auto Body to service our vehicles and they always continue to impress us every time. They provide great service and their workmanship on the cars is perfection. Thank you Pedro and Jose for the expertise to get the jobs done.

Likely to Recommend

Repair Quality

Chula Vista Auto Body is very reputable. They perform quality work and Pedro and Jose provide great service. Highly recommend their auto body services.

Customer Service