Classic Automotive Auto Body Inc.

5.0 (1,221reviews)

100%

(978) 745-2141

250 Jefferson Ave., Salem, MA 01970

100%

See Photos

250 Jefferson Ave.
Salem, MA 01970

Get Directions Website Email

About Classic Automotive Auto Body Inc.

See Photos

250 Jefferson Ave.
Salem, MA 01970

Get Directions Website Email

In operation 39 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:30 pm
Tue	8:00 am - 4:30 pm
Wed	8:00 am - 4:30 pm
Thu	8:00 am - 4:30 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,221)

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Newest
Rating

1,080 Customers Rated

5 Stars

83.8% Complete

(1023)
4 Stars

3.8% Complete

(46)
3 Stars

0.7% Complete

(9)
2 Stars

0.2% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, professional repairs, and outstanding communication. Many highlight the seamless, high-quality bodywork that leaves vehicles looking brand new, with several noting repairs exceeded their expectations. The team receives strong recognition for keeping customers informed through calls and texts throughout the repair process. Timeliness is a recurring positive theme, with numerous customers noting their vehicles were completed ahead of schedule. A few customers suggested improvements in mid-process update frequency and minor fitment details, reflecting areas noted directly from their feedback. Overall, the shop enjoys strong loyalty, with many customers returning repeatedly and enthusiastically recommending it to friends, family, and coworkers.

Select to learn more

Service Quality
Timeliness
Communication

"... to get your car fixed. The partners are amazing – knowledgeable, friendly, professional, and kind. I picked up my car and it was brand new. I cant tell you what a joy ..." Read more

"Extremely satisfied with staff and service from start to finish. Very impressed how efficient the entire process ended ..." Read more

"Classic Auto Body was professional, prompt, and their whole process was friendly and seamless."

"From start to finish the customer service was exceptional!"

"Best service and nicest professional work you could ask for."

"... impressed how efficient the entire process ended up with completion of auto body work ahead of schedule. Staff went above and beyond answering all my questions ..." Read more

"Car was ready one day earlier."

"Even earlier!"

"Couldnt be more happy working with the guys at Classic. Fast turn over time & they were so incredibly nice!"

"Outstanding service and craftsmanship. My truck came back on time and perfect!"

"I love the text update feature. It was extremely easy to get updates and information about my car repair."

"... way from discussing the job, to timely scheduling, frequent communicating by text and phone phone during the job and to costing and dealing with my insurance company. ..." Read more

"Clear communication throughout the process"

"They called several times with updates, great service and communication!"

"... work ethic I experienced during the repair process. Management was forthright with their communications and a pleasure to deal with. They worked to support the best interest ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... to get your car fixed. The partners are amazing – knowledgeable, friendly, professional, and kind. I picked up my car and it was brand new. I cant tell you what a joy ..." Read more

"Extremely satisfied with staff and service from start to finish. Very impressed how efficient the entire process ended ..." Read more

"Classic Auto Body was professional, prompt, and their whole process was friendly and seamless."

"From start to finish the customer service was exceptional!"

"Best service and nicest professional work you could ask for."

"... impressed how efficient the entire process ended up with completion of auto body work ahead of schedule. Staff went above and beyond answering all my questions ..." Read more

"Car was ready one day earlier."

"Even earlier!"

"Couldnt be more happy working with the guys at Classic. Fast turn over time & they were so incredibly nice!"

"Outstanding service and craftsmanship. My truck came back on time and perfect!"

"I love the text update feature. It was extremely easy to get updates and information about my car repair."

"... way from discussing the job, to timely scheduling, frequent communicating by text and phone phone during the job and to costing and dealing with my insurance company. ..." Read more

"Clear communication throughout the process"

"They called several times with updates, great service and communication!"

"... work ethic I experienced during the repair process. Management was forthright with their communications and a pleasure to deal with. They worked to support the best interest ..." Read more

Miguel (Toyota owner) reviewed 8/24/26

Jer (Honda owner) reviewed 8/24/26

A Great company to work with, I would definitely recommend it to my friends.

The car was restored to looking like new.

A great job done well, incredible customer service and responsiveness. Made a task I dreaded a pleasure.

Carlos (Toyota owner) reviewed 8/24/26

Thanks for your service. You always do a great job. That's why I always come back to you.

I'm very satisfied with Classic Automotive job.

Desa (Lexus owner) reviewed 8/5/26

Polite, professional, timely, generous

Enza (Toyota owner) reviewed 7/22/26

Extremely satisfied . Thank you Classic Auto for repairing my car and bringing it back to its pristine condition.

Extremely satisfied with staff and service from start to finish. Very impressed how efficient the entire process ended up with completion of auto body work ahead of schedule. Staff went above and beyond answering all my questions in a professional manner.

Maria (Subaru owner) reviewed 7/21/26

Dan (Acura owner) reviewed 7/21/26

The repair work on the fender is seamless - it looks brand new

The Classic Automotive team was responsive annd kept me updated throughout the repair process.

Lisa (Subaru owner) reviewed 7/18/26

My car looks great. Very happy with the service! Great Guys!

My car came out great!’ The service was exceptional. I am very happy with the work you folks did.

Geoffrey (Toyota owner) reviewed 7/1/26

Nancy (Mazda owner) reviewed 7/1/26

Friendly professional service with beautiful results. You made a bit of a stressful situation a little easier to handle. Will definitely recommend you. Thank you!

Great friendly service and beautiful results.

Alexandra (Hyundai owner) reviewed 6/25/26

Thank you, it was very efficient

Richard (Toyota owner) reviewed 6/22/26

I am very happy with Classic Automotive and their diligent work ethic I experienced during the repair process. Management was forthright with their communications and a pleasure to deal with. They worked to support the best interest of the customer. I thank them.

Best service and nicest professional work you could ask for.

George (Subaru owner) reviewed 6/8/26

Heather (Nissan owner) reviewed 6/4/26

Stacy (Lexus owner) reviewed 5/7/26

Absolutely fantastic!!! The work was impeccable. I would absolutely recommend anyone to go here!!

Looks brand new

Amazing work fantastic communication

Leslie (Nissan owner) reviewed 5/5/26

Chris was great! Answered all my questions, very helpful, got my car to me very quickly. Repairs seen great, no issues!

Very helpful, efficient & fixed car quickly

Stacey (Toyota owner) reviewed 5/4/26

Paul (Chevrolet owner) reviewed 4/30/26

Carolyn (GMC owner) reviewed 4/30/26

you guys are great would not trust my car with anyone else

Cheryl (Ford owner) reviewed 4/29/26

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You should always ask your auto body shop if they offer a warranty on their repairs.

Classic Automotive Auto Body Inc.

About Classic Automotive Auto Body Inc.

Reviews (1,221)

1,080 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?