Classic Automotive Auto Body Inc.

5.0 (1,217reviews)

100%

(978) 745-2141

250 Jefferson Ave., Salem, MA 01970

100%

See Photos

250 Jefferson Ave.
Salem, MA 01970

Get Directions Website Email

About Classic Automotive Auto Body Inc.

See Photos

250 Jefferson Ave.
Salem, MA 01970

Get Directions Website Email

In operation 39 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:30 pm
Tue	8:00 am - 4:30 pm
Wed	8:00 am - 4:30 pm
Thu	8:00 am - 4:30 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,217)

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Newest
Rating

1,076 Customers Rated

5 Stars

83.7% Complete

(1019)
4 Stars

3.8% Complete

(46)
3 Stars

0.7% Complete

(9)
2 Stars

0.2% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise Classic Automotive for exceptional service quality, with many noting the shop's professional and friendly approach. Communication stands out as a major strength, with customers appreciating frequent text and phone updates throughout the repair process. The shop consistently delivers on time or ahead of schedule, with many customers receiving their vehicles earlier than promised. Quality of work is consistently described as excellent, with cars looking brand new or better than new after repairs. Customers frequently mention the staff's helpfulness, knowledge, and willingness to go above and beyond. The shop has built strong customer loyalty with many repeat customers and high recommendation rates.

Select to learn more

Service Quality
Timeliness
Communication

"... thank the entire team at Classic Automotive for their outstanding work and exceptional customer service. From start to finish, the experience was smooth, ..." Read more

"... one place to get your car fixed. The partners are amazing – knowledgeable, friendly, professional, and kind. I picked up my car and it was brand new. I cant ..." Read more

"Best service and nicest professional work you could ask for."

"Classic Auto Body is consistently professional and extremely reliable!!"

"From start to finish the customer service was exceptional!"

"Car was ready one day earlier."

"They repaired my car ahead of the scheduled time, and Im extremely grateful for that."

"Ready early!"

"Vehicle was early!"

"Vehicle was ready early"

"... way from discussing the job, to timely scheduling, frequent communicating by text and phone phone during the job and to costing and dealing with my insurance company. ..." Read more

"I love the text update feature. It was extremely easy to get updates and information about my car repair."

"They called several times with updates, great service and communication!"

"Amazing work fantastic communication"

"Excellent service and communication. Fast turnaround and a great job. Fully recommend."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... thank the entire team at Classic Automotive for their outstanding work and exceptional customer service. From start to finish, the experience was smooth, ..." Read more

"... one place to get your car fixed. The partners are amazing – knowledgeable, friendly, professional, and kind. I picked up my car and it was brand new. I cant ..." Read more

"Best service and nicest professional work you could ask for."

"Classic Auto Body is consistently professional and extremely reliable!!"

"From start to finish the customer service was exceptional!"

"Car was ready one day earlier."

"They repaired my car ahead of the scheduled time, and Im extremely grateful for that."

"Ready early!"

"Vehicle was early!"

"Vehicle was ready early"

"... way from discussing the job, to timely scheduling, frequent communicating by text and phone phone during the job and to costing and dealing with my insurance company. ..." Read more

"I love the text update feature. It was extremely easy to get updates and information about my car repair."

"They called several times with updates, great service and communication!"

"Amazing work fantastic communication"

"Excellent service and communication. Fast turnaround and a great job. Fully recommend."

Enza (Toyota owner) reviewed 7/22/26

Extremely satisfied . Thank you Classic Auto for repairing my car and bringing it back to its pristine condition.

Extremely satisfied with staff and service from start to finish. Very impressed how efficient the entire process ended up with completion of auto body work ahead of schedule. Staff went above and beyond answering all my questions in a professional manner.

Maria (Subaru owner) reviewed 7/21/26

Dan (Acura owner) reviewed 7/21/26

The repair work on the fender is seamless - it looks brand new

The Classic Automotive team was responsive annd kept me updated throughout the repair process.

Lisa (Subaru owner) reviewed 7/18/26

My car looks great. Very happy with the service! Great Guys!

My car came out great!’ The service was exceptional. I am very happy with the work you folks did.

Geoffrey (Toyota owner) reviewed 7/1/26

Nancy (Mazda owner) reviewed 7/1/26

Friendly professional service with beautiful results. You made a bit of a stressful situation a little easier to handle. Will definitely recommend you. Thank you!

Great friendly service and beautiful results.

Alexandra (Hyundai owner) reviewed 6/25/26

Thank you, it was very efficient

Richard (Toyota owner) reviewed 6/22/26

I am very happy with Classic Automotive and their diligent work ethic I experienced during the repair process. Management was forthright with their communications and a pleasure to deal with. They worked to support the best interest of the customer. I thank them.

Best service and nicest professional work you could ask for.

George (Subaru owner) reviewed 6/8/26

Heather (Nissan owner) reviewed 6/4/26

Stacy (Lexus owner) reviewed 5/7/26

Absolutely fantastic!!! The work was impeccable. I would absolutely recommend anyone to go here!!

Looks brand new

Amazing work fantastic communication

Leslie (Nissan owner) reviewed 5/5/26

Chris was great! Answered all my questions, very helpful, got my car to me very quickly. Repairs seen great, no issues!

Very helpful, efficient & fixed car quickly

Stacey (Toyota owner) reviewed 5/4/26

Paul (Chevrolet owner) reviewed 4/30/26

Carolyn (GMC owner) reviewed 4/30/26

you guys are great would not trust my car with anyone else

Cheryl (Ford owner) reviewed 4/29/26

Joseph (Hyundai owner) reviewed 4/20/26

You did a great job on the car in a reasonable time. I also appreciate the fact that you totally cleaned it and returned it to me spotless. Thanks!

Adiel (Infiniti owner) reviewed 4/6/26

Great service and great communication. I will now go there whenever I’ll need a repair for the car

Jeffrey (RAM owner) reviewed 4/1/26

So much help from the crew there, thank you Chris and your team

Parker (Toyota owner) reviewed 3/30/26

I was very happy with way all the work done to repair my car.

Friendly and professional. Kept me informed on progress of work. I was very happy with all the work done to repair my car.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Classic Automotive Auto Body Inc.

About Classic Automotive Auto Body Inc.

Reviews (1,217)

1,076 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?