Classic Chevrolet, Inc.
In operation 66 years, 34 years at this location.
Classic Chevrolet Collision Center is a family owned auto repair dealership. We are the largest Chevrolet Dealer in the USA. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Zach did an excellent job getting everything done that he said he would.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It’s too bad we had to deal with Anchor General Insurance. Zac did a great job of keeping me informed
My Experience - 5.0/5.0 -
Zachary Strong was amazing! You need to hang on to that guy!
My Experience - 0.0/5.0 -
Follow up and providing repair status was not satisfactory. I should get daily text updates. The truck did not washed after repair. I spent over $13,000 to repair the truck and when I asked for help from someone to drop off the truck to my home which is far 15 mins from the shop, and I offered a ride back to any person could help me drop it off because I had my personal car which what I drove when I came to the shop and I had the truck that got repaired, I can not drive both at the same time. And no body helped, it was extremely frustrating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The only issue is that my alignment is off now. Steering wheel lists noticeably far left.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Zack was a pleasure to work with. Kept me informed about everything
My Experience - 5.0/5.0 -
Classic completed all repairs efficiently and in less than two weeks, quicker than originally estimated. Zach managed the entire claim and provided compelling feedback, often. The entire experience was pleasurable. Hopefully, I’m never in need of collision repair. If so, I’ll return to Classic Collision in Grapevine.
My Experience - 0.0/5.0 -
It took over a month to fix. We were assured it would be ready upon our 2week vacation & it wasn’t. We had to rent a car to get home. We were told it would be ready to pick up & then waited 40 minutes for Jeff to be available to get checkout paperwork. I had to call throughout lengthy process to get things moving. Very disappointed!!!
Likely to Recommend - 2.5/5.0 -
Truck looks great but time it took was ridiculous.
Repair Quality - 1.5/5.0 -
There was no legitimate reason for our repair to take the time it did. You can’t blame it on Allstate as they were quick with every response. The truck not being ready when we returned from vacation ¬ notified the day before so we had to pay for rental to get home was ridiculous!! The wait to pick up after being told when to pick up is inexcusable.
Customer Service - 2.0/5.0 -
It took over a month to fix our vehicle & only because I kept calling did things progress, albeit slowly! Our insurance company responded promptly but we never seemed to be a priority to get vehicle back. We were on vacation for 2 weeks & were told it would definitely be ready upon our return. It was not even though we’d called the day before we were due back. We ended up having to rent a car from the airport as our truck wasn’t done as promised. When I called again the next day the manager said he would go get the door or whatever it was & get the job completed. We were told we could pick up the vehicle at whatever time & when we arrived we had to wait 40 minutes to check out as the paperwork hadn’t been printed out, etc. very disappointed in service. The vehicle itself turned out great but the wait was inexcusable!!!
My Experience - 5.0/5.0 -
All went well. Zach Strong and entire staff very professional. Kept me updated every step of way. Perfect pickup at end of repair service. I am very pleased. Thanks to all.
My Experience - 5.0/5.0 -
This was my 2nd visit to Classic and both times the team was responsive and did excellent work. As long as I drive a GMC/Chevy that needs work, I will take it to Classic for their great work.
My Experience - 5.0/5.0 -
Zach was great and did a wonderful job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Communication was terrible. Getting a call back was impossible. Angelica never answered her phone. I learned that if you email, your chances of getting a response are better. That was still a joke. I'd email in the morning and wouldn't get a response until I sent a follow up email at the end of the day. Was told my car would be ready Friday, but never heard from anyone until my mom called up there and raised hell. Then I got a call at 5:29 telling me my car was ready. I work in customer service so I know communication is everything. That's cleary not the case here.
Likely to Recommend - 2.5/5.0 -
Just depends
Repair Quality - 1.0/5.0 -
My truck has swirl marks all down the driver side where whoever buffed it didn’t know what they were doing, the manager has agreed to fix it i just haven’t had a chance to bring it back, also truck was missing decals when i arrived to pick it up and was also missing screws from the core support under the hood.
Customer Service - 4.0/5.0 -
Staff was courteous and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service manager was great. The only real complaint was that the detailing of the Truck could have been better. There was still dirt and dusty finger prints on the seat. The bed of the truck was not cleaned at all.