Grapevine Collision Center

4.9 (849reviews)
99%
1321 Minters Chapel Road,  Grapevine,  TX  76051

In operation 16 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Grapevine Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the DFW area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (849)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff going above and beyond to make the repair process smooth and stress-free. Communication stands out as a major strength, with regular updates via calls, texts, and emails keeping customers well-informed throughout the repair process. The quality of repairs receives outstanding feedback, with many noting their vehicles look showroom new and that damage is completely undetectable. Timeliness is another key positive, with repairs often completed ahead of schedule. Customers appreciate the professional, friendly, and caring approach of the team, making them feel like family. The shop's attention to detail, including cleaning vehicles before pickup and handling rental car returns, demonstrates their commitment to comprehensive customer care.
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"... the ones I didnt think to ask about. Not only was the quality of the repair top-notch, but the level of customer service I received was truly exceptional. ..." Read more
"Flawless work!"
"Great job on the car repair—excellent workmanship, clear communication, and everything was done right ..." Read more
"Exemplary collision repair technicians. Vehicle was repaired to showroom condition"
"Grapevine Collision very professional and informative. Good systems to keep me informed via text and also ..." Read more
"My vehicle was ready a couple days sooner than I expected from their estimate. That was a pleasant ..." Read more
"A day early"
"It was infact ready 2 days before"
"Ahead of schedule!"
"Sooner than I expected!"
"A company that communicates and clearly explains each step of the way and provides a detailed and easy ..." Read more
"... and the work was done consistently with the plan. Communications were great throughout the process and I think the quality of the repair is good. Overall, ..." Read more
"Excellent communication both through the app and via text messaging so there were never any questions ..." Read more
"Regular calls and texts. Answered all my questions and kept me informed how the car was doing. How to ..." Read more
"Best communication I've had from any department at grapevine ford."

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Returned Clean

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Customer Service

This is N/A. I dropped the vehicle off as a after hours drop. The work was completed without me ever speaking to any of the staff. The only time i dealt with the staff was when picking up the vehicle and then when someone called me after to enforce the survey

My Experience

I had an amazing experience at Grapevine Collision Center. Jesus was incredibly helpful from start to finish, and the whole process was quick and smooth. The job looks great, and the woman at the front desk was really welcoming and kind. I couldn’t be happier with the service.

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Returned Clean

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Will highly recommend.

Repair Quality

Great work by the team ! Especially Michael Cubbage. He kept me informed on all aspects of the process. Thank you.

Customer Service

Good workmanship

Returned Clean

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Definitely!!

Repair Quality

Great job! Professional! Car looks like new!!

Customer Service

Excellent! Kept me informed throughout the whole process!!

My Experience

My Experience

Excellent service, timely updates, and easy process

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Very satisfied

Customer Service

Very satisfied

Returned Clean

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Repair Quality

They are awesome quality work and great delivery. It’s ready when they say it’s ready very hard to find people that keep their word in these days.

Customer Service

Returned Clean

My Experience

The team at Grapevine Collision was easy to work with and got my vehicle fixed properly, and delt with the insurance company directly so that it was easy for me. Mike was my advisor and took exceptional care of me. He was very attentive and responsive every time I reached out.

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Repair Quality

Vehicle looks great!

Customer Service

y service advisor Mike was great! He was very helpful and easy to work with. He responded promptly to my requests and worked with the insurance company for me to make sure they covered all the damage and made it very easy for me. Would definitely recommend them to my friends and family!

Returned Clean

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Customer Service

Jesus was super throughout the entire process. He called me several times while my car was being worked on to keep me up to date with what was going on and to assure the car would be ready when promised. We also talked a little FIFA soccer!! If I could, I would give Jesus a rating far above 10!!

Likely to Recommend

I will know who to call in the future.

Repair Quality

Hello, car repairs are never fun. My experience with Mr Michael Cubbage was stressless . He walked me through the estimate and sent all the information in email. He also called me with updates frequently. Perfect!

Customer Service

Every one in the office was so nice in person or on the phone. A great group of people.

Returned Clean

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My Experience

Everything perfect and on time

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Returned Clean

My Experience

In the reflection of the paint a ding is noticeable. Also the door is not flush when closed. I will be calling then collision center on Monday.

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No complaints

Repair Quality

Totally outstanding. Good people and great work!

Customer Service

They were very responsive and respectful.

Returned Clean