Caliber - Grapevine
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Timeliness
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From dropping it off to all the updates about repairs working with Caliber Collision has been wonderful. They handled all the insurance stuff snd my car looks fabulous. Crew even buffed out a few scratches not connected with accident. Highly recommend. Good people.
Likely to Recommend - 5.0/5.0 -
Already have…
Repair Quality - 5.0/5.0 -
It was a great experience from start to finish. Nicest people, handled everything, kept me updated on repairs and my car looks fabulous.
Customer Service - 5.0/5.0 -
Smart people, answered questions, handled details. Really great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took way too long to get the part. The updates to the estimated completion date were sporadic and often the day after repairs were scheduled to be completed. -Tracy Tollefsen
Likely to Recommend - 4.0/5.0 -
Already expressed reasons in earlier comments.
Repair Quality - 4.0/5.0 -
Great paint job. Had issues with driver’s door opening. Still having some issues with door. Will return for rework if it doesn’t stop .
Customer Service - 4.0/5.0 -
Based on friends experience I anticipated getting more updates with link to see how repairs were going. Received adequate updates except change from completion from Monday/Tuesday to Friday afternoon at 4:30. Then still had issues with drivers door.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Caitlin is phenomenal at getting things taken care of, Tanner is an excellent painter and the whole crew goes above and beyond for customer service ❣️
Likely to Recommend - 5.0/5.0 -
Grapevine Calliber is exceptional
Repair Quality - 5.0/5.0 -
Caitlin is phenomenal at getting things accomplished and Tanner does excellent work painting. The whole team goes above and beyond for customer satisfaction!
Customer Service - 5.0/5.0 -
Caitlin is extraordinary at getting things accomplished and Tanner is excellent at painting and the whole staff in Grapevine goes above and beyond for customer service!
Likely to Recommend - 5.0/5.0 -
I have already told all of my friends and family
Repair Quality - 5.0/5.0 -
I couldn’t believe it hen I picked up my car not only was the damage repaired perfectly but my vehicle was detailed inside and out and Caitlyn sent me updates each day they had my car
Customer Service - 5.0/5.0 -
Caitlyn was so nice and kept me updated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Worked with us on pick up and very accommodating. Shelly Soto was awesome!
Customer Service - 5.0/5.0 -
Shelly was great!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Scott did great job keeping us informed! He helped me alot
My Experience - 5.0/5.0 -
Very good experience at a challenging time. Caitlin Cook, my Service Advisor was outstanding in her professionalism, knowledge, and communication. Her process causes me to recommend Caliber 10 out of 10 to others! Thank you! Dale Harper
My Experience - 5.0/5.0 -
Excellent customer service. I appreciated the communication that was provided and the continued updates during the repair. The car looks like new again.