Caliber - Grapevine

4.8 (7,026reviews)
96%
2078 West Highway 114,  Grapevine,  TX  76051
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Volvo
Call
Email

Reviews (7,026)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. Communication was a standout strength, with daily text updates and proactive outreach keeping customers informed throughout the repair process. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of schedule, often by days or even weeks. Customers also appreciated the convenience of returning rental cars on-site and the added touch of vehicles being cleaned before pickup. A few customers noted isolated quality control issues such as lights not reconnected, misaligned parts, or paint concerns, reflecting areas customers felt could be strengthened in the final inspection process.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Exceptional quality throughout the repair process from customer service to repairs to paint and earlier than scheduled ..." Read more
"Very pleased with the work performed on my car. Each panel lined up well. Door opened smoothly. Gas tank door opened ..." Read more
"... explained the repair process and kept me updated. Their work was exceptional, with my car looking as if it had just been restored. The attention to detail, precise color ..." Read more
"We were very surprised that your technicians could match the paint so well, on a 13 year old vehicle."
"... body repairs and painting were almost unnoticeable, the car looked new, and upon driving the car no noticeable noises or odd behavior when driving, turning, accelerating ..." Read more
"... me know what was being done next, and even better, they were finished sooner than they promised! I would definitely recommend this company to anyone who wants excellent ..." Read more
"... coordination and repair of collision damage. In addition, I am pleased that repairs were completed ahead of schedule. Experience couldn't be better." Read more
"Yes! It was done a week and a half early! Which was SHOCKING to me! A very nice treat getting my car back so soon!"
"Earlier than promised"
"Although repair took longer than expected the open and honest communication about the entire process was amazing."
"... then is put on hold for extended amounts of time. It was good to know how everything was coming along without disrupting my work schedule" Read more
"... that werent part of the estimate were fixed as well. Communication during process was excellent." Read more
"Little if any information was provided and obviously with the calibration comments not accurately"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and timely job!! Well done!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and excellent repair work. Thank you so much for your help.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was wonderful. Only thing I would have liked to have had…. My electric car was completely drained when I arrived to take car home. I didn’t have enough miles to get home. Literally coasted into a charging station. But everything else was wonderful.

My Experience

Caitlyn was so great to work with. The rest of the team was also at the top of their game in customer service. Friendly, professional and they truly care. Great experience!!!

Likely to Recommend

Repair Quality

Amazing service! Caitlyn is the best!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I warned that the estimate was too low to replace damaged plates. The shop went ahead without my agreement. On completion, I tested with magnet, and it fell off at certain places indicating filler under paint

Customer Service

Please see my previous comments.

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Extremely pleased with the repairs that Caliber made on our damaged car. The best!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Shelly is always amazing to work with. She is very informative and provides great feedback and follow-up.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was exemplary!! Caitlin was amazing through the whole process, she kept me up to date on everything that was happening! It was finished a week earlier than expected!! We will always use y’all!! Thank you so very much!!

Likely to Recommend

I will recommend you every time someone needs a repair

Repair Quality

The best service I have received in years. Everyone was engaged and on task, it was completed a week before schedule. I was kept up to date during the entire process and Caitlin is absolutely amazing!!

Customer Service

Fantastic customer service!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kept me in the loop the whole time

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 7,026

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Grapevine  |  76051