Caliber - Arlington - South Cooper

4.9 (5,795reviews)
97%
3410 South Cooper Street,  Arlington,  TX  76015
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Reviews (5,795)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted the professionalism and friendliness of the staff, noting that vehicles were returned in excellent condition - often cleaner than when dropped off. Frequent, detailed updates throughout the repair process were widely appreciated, with many customers noting they were kept informed at every step without needing to follow up. Repairs were frequently completed ahead of schedule, exceeding expectations. Customers repeatedly expressed high satisfaction and willingness to recommend the shop to friends and family. A few customers noted areas for improvement directly from their experience, including more proactive outreach without requiring customers to initiate contact, better color-matching on paint jobs, and ensuring all parts and components are properly installed upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... away in my beautifully repaired vehicle, I received customer service that was outstanding!" Read more
"The quality of the repair was excellent. Better than new in my humble opinion. The customer service was beyond ..." Read more
"... of the repair performed on the door of my vehicle. Caliber Collision is truly a very professional organization staffed by very knowledgeable, courteous and understanding ..." Read more
"They did not even come close to the color match, and I had to argue. They tried to tell me it didn't ..." Read more
"It was ready 4 days earlier than estimated."
"Very happy with the repair. Even got the car back a week early!"
"Earlier than was expected!"
"Customer service was accurate and done in a timely manner. Everything was handled quickly and professionally from getting the estimate to picking ..." Read more
"Took additional 14 days"
"They were updating me constantly and I was never wondering what step they were on."
"Communication was beyond excellent!!!"
"I appreciated the constant updates step by step! To me communication is very important!"
"... reasonably quick turnaround, that was disappointed that I had to be more proactive in communicating with them, they were slow to reach out. Some of the parts are ..." Read more
"Was not getting regular updates unless I reached out first."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend Caliber and this shop to others.

Repair Quality

Chris, my service advisor, was great to work with. He kept me in the loop on timelines, needs, work and revisions. He gave me continued updates on timelines and completion dates. He was able to work great with the insurance company to get all needs met timely and my car looks great!

Customer Service

This was outstanding, in that I received continued updates about my car and what was happening.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and great customer service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the time I brought my car in until I picked it up, I was kept in the loop with the progress of the repairs. I really appreciate that.

My Experience

Kudos to all! Communication and professionalism outstanding.

Likely to Recommend

Absolutely. Recommended to me by a friend, in fact.

Repair Quality

Outstanding service from start to finish.

Customer Service

Customer service excellent the entire time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the beautiful repair to my car! Thank you for going above and beyond!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Truck repairs look great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Best customer service I have gotten at any vehicle shop. From contacting me about changes, to getting helped when I walked in. Top notch

My Experience

I was upset that my advisor NEVER got in touch with me. I knew nothing about my car.

Likely to Recommend

I would not recommend that facility to anyone.

Repair Quality

My light on the passenger side has a spot of blue paint on it.

Customer Service

I never heard from my service advisor at all.

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Very satisfied with how my car came out, looks good as new! I’m appreciative that Caliber Collision was able to fix the damages on my vehicle. Also thank you to Abel for keeping in touch and help make it happen.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was thorough and corteous.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communicated well and impressed with how committed the staff was!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a quick and easy process. The beginning of the whole claim was overwhelming because I felt I was properly handled correctly but once I got in touch with the other insurance they quickly fixated my arrangements with caliber collision and my rental so I appreciate that. It was a long 2 weeks for me but definitely worth it thanks

My Experience

Excellent job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was done on the time scheduled, I have checked everything in my car and looks very good, no complaints until now

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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