Caliber - Arlington - South Cooper

4.9 (5,747reviews)
97%
3410 South Cooper Street,  Arlington,  TX  76015
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,747)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout highlight, with many customers appreciating frequent, proactive updates via calls and texts throughout the repair process. Timeliness was another strength, as numerous customers noted their vehicles were completed ahead of the estimated date. A few customers, per their own comments, mentioned wanting more proactive outreach and occasional minor quality touch-up needs, but the overwhelming sentiment reflects a highly satisfying, professional, and customer-focused repair experience.
AI-Generated from reviews written in the last 12 months
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"... I drove away in my beautifully repaired vehicle, I received customer service that was outstanding!" Read more
"The quality of the repair was excellent. Better than new in my humble opinion. The customer service was beyond ..." Read more
"The work was done quickly and it was high quality workmanship. The gentleman that helped me was very courteous ..." Read more
"... of the repair performed on the door of my vehicle. Caliber Collision is truly a very professional organization staffed by very knowledgeable, courteous and understanding ..." Read more
"... a girl ask for in a repair It is 100% safe to say the quality of my repairs superseded the standard. And please dont get me started on the paint job! ..." Read more
"It was ready 4 days earlier than estimated."
"Very happy with the repair. Even got the car back a week early!"
"Earlier than was expected!"
"Ahead of schedule repairs. No flaws in paint of other repairs."
"It was actually completed a day earlier than expected."
"Throughout my experience, I was kept informed and aware of the repairs. The entire staff, including management, went above ..." Read more
"I appreciated the constant updates step by step! To me communication is very important!"
"... the most responsive, but that did not deter him. I was always aware of what was going on with my baby. Even if it wasnt Chris, the convenience of the carwise ..." Read more
"... the best customer service experiences Ive ever had, it kept me from calling to get updates." Read more
"Great communication providing updates throughout the process."

Likely to Recommend

Will always use them now

Repair Quality

Mike did a wonderful job appreciate everyone there.

Customer Service

All good very nice and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the constant updates step by step! To me communication is very important!

Likely to Recommend

Repair Quality

Everyone I interacted with was professional, courteous, and very helpful. They provided excellent service and made the experience pleasant from start to finish.

Customer Service

Everyone I interacted with was professional, courteous, and very helpful. They provided excellent service and made the experience pleasant from start to finish.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good communication through whole process!!

Likely to Recommend

Excellent choice if a family member needed!

Repair Quality

Communication throughout process was marvelous and the end result on the car was great!!! Thank you!!!

Customer Service

Everyone was great!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service…I’ve always had a soft spot for Caliber Collision. Caliber Collision gifted my daughter a car while she was enlisted in the US Navy and Thank you Kara for making the process smooth and seamless. V/r Vincent Gulley

Likely to Recommend

Repair Quality

Great experience! Always informed and the repair was very quick

Customer Service

Very professional and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied with my experience at Calibers. Everyone was friendly and kept me updated on the progress of the repair. It turned out great and I highly recommend using Caliber Collision for any necessary repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The quality of the repair was excellent. Better than new in my humble opinion. The customer service was beyond excellent. I was informed of the progress of every step of the way. The Team at Caliber was fantastic.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone that I spoke to was kind and helpful. It made the process smooth and enjoyable.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It took a few attempts but the repair is complete.

Likely to Recommend

Repair Quality

Customer Service

Love that I can leave my enterprise rental with them when done! Massively helpful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision surpassed my expectations for repairs and getting my truck back to me as they said. Thank you very much. I will recommend them to all my friends and family.

My Experience

Thanks to Michael and the rest of the staff involved with the repair of our car. Great job

Likely to Recommend

Excellent

Repair Quality

Excellent

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was friendly and helpful.

My Experience

Hi, my gas cap was never ordered. This was my fifth place I tried so I was very disappointed to hear that this happened.

Likely to Recommend

Repair Quality

Excellent job cannot even tell that there was damage. Fast work and the car was cleaned when I got back. Will not hesitate to recommend caliber collision to any of my friends or I will use it in the future if I get in another wreck.

Customer Service

Very good communication via text messaging and status reports.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work. Quick turnaround. Knowledgeable and friendly personnel (Kara) who explained cost and needed work. An overall excellent experience.

Likely to Recommend

Repair Quality

Customer Service

Service representative, Kara, was friendly and kept me informed of status. Excellent customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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