Grand Prairie Ford Inc.

4.9 (2,290reviews)
99%
701 E. Palace Pkwy,  Grand Prairie,  TX  75050

In operation 24 years.

Our fully equipped collision repair shop can handle your auto body repair needs. We service ALL makes and all models and offer a lifetime warranty. Allow our trained professionals to complete your automobile restoration to manufacturer-specified standards.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (2,290)

Customers say
Overall Customer Satisfaction
Customers consistently praised the collision center for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted the professionalism and friendliness of the staff, noting that repairs frequently exceeded expectations and were completed ahead of schedule. Customers appreciated receiving regular text and phone updates throughout the repair process, which provided peace of mind. The quality of repairs was widely celebrated, with many noting their vehicles looked brand new upon pickup. Vehicles were also commonly returned clean inside and out. A few customers noted isolated concerns such as missing clips, paint chips, or parts mix-ups, reflecting areas where customers felt attention to detail could be further refined.
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"... days early saved hundreds on the rental 💰.....and the finished product was PHENOMENAL!!!! 💥🏎💨💨 you guys definitely have a life long human ..." Read more
"One of the better experiences ever had with car repairs."
"Awesome customer service! Everyone is super friendly, patient, and ready to help with anything you need."
"... quarter panel damage. The staff was helpful, the work was done professionally, and everything was completed on time. Very happy with the results.Highly recommend ..." Read more
"... great experience with Grand Prairie Collision. The staff was professional, communicative, and kept me updated throughout the repair process. The work was completed ..." Read more
"The repair was completed ahead of schedule and we were kept apprised every step of the way."
"Always kept me updated and stayed in contact which made me feel confident leaving my car with GP Ford"

My Experience

My Experience

Amazing communication I had with my estimator Richard.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Muchas gracias al señor Richard morales por todas sus atenciones muy satisfecho una reparación exelente y trabajo profecional 10 de 10 gracias 🙂

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Repair Quality

Customer Service

My Experience

I love that my vehicle got fixed quickly without compromising the quality of work. Everyone was so friendly and helpful. Tristan did a great job in communicating progress. Great job; thank you!

Likely to Recommend

Definitely

Repair Quality

I was very pleased with the results of my car

Customer Service

They were very nice and polite

Returned Clean

Likely to Recommend

Repair Quality

Did a great job, wish they could touch up other minor paint scratches- if that could have happened would have definitely put it on social media how happy I was, but they couldn’t so I didn’t because it wasn’t above and beyond. My guy was fantastic

Customer Service

Ricky was wonderful

My Experience

Rickey was really great

My Experience

Muy buenos las personas que me atendieron un 100 exelente trabajo felicidades

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Exelente

Repair Quality

Exelente servicio muy amables los trabajadores un 100 de puntos gracias

Customer Service

Exelente

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Tristan kept me updated and gave me reassurance that everything would be done and not to worry about timing and efficiency. He assured me that a rental would not be necessary.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

My truck looks amazing!! Thank you to the entire team at GP Ford!!

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Repair Quality

Customer Service

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Repair Quality

Ricky was amazing great communication and costumer service

Customer Service

Ricky did a great job

Returned Clean

My Experience

Very helpful and polite. Job Well Done!!!

Likely to Recommend

Repair Quality

Very friendly and quick service. Thank you.

Customer Service

Customer service was great! Friendly

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Repair Quality

Customer Service

My Experience

Very satisfied with the results ! The whole process was flawless Ricky helped me , walked me through the process and was very helpful very informative and direct was open to any questions I may have had as well as helpful in retrieving my vehicle ! As well as Kevin being direct and helpful thank you Grand Prairie Ford !

Likely to Recommend

Repair Quality

I’d like to thank Ricky as he was very helpful and very upfront on how the process was going and brought me comfort to know he was willing to answer any questions given the time great to work with !

Customer Service

Customer service was great everyone was super friendly, any grey areas they were will to clear up

Returned Clean

My Experience

Excellent service from the Ford Collision Team in Grand Prairie, Tx. From the time I dropped off my car to when I pick it up, the team was courteous, friendly and prompt. They answered all my questions and gave me excellent guidance to get my rental. Richard Morales was very helpful and gave me superior professional service by taking care of my Nissan’s repairs promptly. My car was washed and vacuumed, Richard went far and above giving quality service to the repairs and I would give Grand Prairie Ford 10 out of 10 stars. I would definitely refer my family and friends to GP Ford for any collision repairs.

Likely to Recommend

Absolutely, I would definitely refer to family and friends.

Repair Quality

Richard Morales is a great service rep. He answered all my questions and was very courteous . He meet me right away, looked at my car, gave me estimated time of completion, gave me rental information and He was so knowledgeable. He finished way ahead of time and called me promptly. I will definitely tell my family and friends of the great experience we had with Grand Prairie Ford and with Richard Morales. The work on my Pathfinders was excellent and I give my whole experience a 10 out of 10 rating.

Customer Service

Excellent

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean