North Texas Collision Center Gp
In operation 13 years, 3 years at this location.
North Texas Collision Center is a family owned and operated local business catering to the DFW area. We celebrated our 10,000th repair in 2017. We focus on high-quality customer service while restoring your vehicle to its “pre accident” condition. As a customer, we know you have the right to choose any collision center to work on your car. Our body shop has been working effectively for years keeping customers and Insurance Companies updated on the repair process. As our expert technicians work on your vehicle, they are making sure they have everything needed in order to repair your vehicle. We advocate on your behalf to get everything repaired per the manufacture requirements. Quality: Our quality is embedded in our people and we expect it to be visible in every aspect of our company. We encourage feedback to ensure quality is seen in every detail of our organization. Integrity is the source of our passion for quality.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
En general, todo estuvo bien; sin embargo, la entrega de mi camioneta tuvo dos situaciones que considero importantes y que me dejaron bastante inconforme. La primera, y definitivamente la más grave, fue que los vidrios no fueron limpiados correctamente. Al manejar durante la noche y por la mañana, la visibilidad se veía seriamente afectada debido al residuo que quedó en los cristales. Esto representó un riesgo real para mi seguridad y la de mi familia. Lo más preocupante es que posteriormente las mismas personas que trabajan ahí me informaron que el problema se debía a que había quedado una especie de película o residuo en los vidrios. Considero que un vehículo no debería entregarse al cliente sin haber realizado una revisión completa, especialmente de elementos que pueden afectar directamente la seguridad al conducir. El segundo problema fue que faltaban algunas piezas por colocar. Lo que me molestó particularmente es que ustedes ya tenían conocimiento de que esas piezas no estaban instaladas y aun así me entregaron la camioneta sin informarme. Esto es todavía más preocupante porque ustedes sabían que yo tenía un viaje programado inmediatamente después de recibir el vehículo. Entiendo que pueden existir detalles o retrasos, pero considero que la comunicación con el cliente debe ser clara y oportuna, especialmente cuando se trata de un vehículo que se está entregando como terminado. Espero que estos comentarios sean tomados con seriedad y que se mejore el proceso de inspección y entrega de los vehículos, para que ningún otro cliente tenga que salir del establecimiento con problemas que puedan poner en riesgo su seguridad.
Customer Service - 3.0/5.0 -
Considero que también hace falta contar con más personal bilingüe. Fue bastante preocupante y frustrante no poder comunicarme adecuadamente con el personal de oficina. Cuando se trata de la entrega, reparación o cualquier situación relacionada con un vehículo, es muy importante poder explicar y entender claramente la información, especialmente cuando pueden existir temas de seguridad o detalles que el cliente necesita conocer. Contar con personal que pueda atender a los clientes tanto en inglés como en español mejoraría considerablemente la comunicación, la confianza y la experiencia del cliente.
My Experience - 5.0/5.0 -
NTTX GP was amazing. They were very professional and updated me with each step and transition of the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
NTTX GP was amazing . They always kept me informed about the whole process
Customer Service - 5.0/5.0 -
Carol and Joe were very friendly and professional .
Likely to Recommend - 5.0/5.0 -
100% recommend
Repair Quality - 5.0/5.0 -
I very happy whit the job, the employees are very friendly and did excellent job. 100% recommend 👌
Customer Service - 5.0/5.0 -
The receptionist is very friendly
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
Missing parts on car that had to be ordered and will be installed when part arrives.
Customer Service - 3.0/5.0 -
Joe and wife amazing people, the shop took a bit longer them expected but they always called and let me know of the issues. When job was completed there ar was missing parts and they had to order it.
My Experience - 5.0/5.0 -
Thank you North Texas Collision Center for repairing my Ram truck to showroom condition. The body work and paint job looks flawless. I'm very happy with the end product.
My Experience - 5.0/5.0 -
Wonderful customer service! Fantastic job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Work! Kind Professional Team! Explicit Explanation about My Vehicle!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything seems to be all fixed and before estimated date. Also washed and vacuumed my car so looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was extremely nice. Had my car ready earlier than promised. Also did a deep clean and wash on it.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Repairs were completed by projected date and another benefit was being able to leave rental car on site.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chris was fantastic!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks amazing, customer service was stellar, updates were plentiful. Thank you!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The absolute best shop to work with! Communication was great and my vehicle looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I brought my RAV4 here for repairs and was very pleased with the staff; they were attentive and meticulous in their work. After the repairs were finished, they thoroughly cleaned both the interior and exterior of the vehicle. I am very satisfied and will recommend this place to friends whenever their cars need repairs. I would give them 5 stars—and then some.
Likely to Recommend - 5.0/5.0 -
I will recommend this place to my friend and familimember for car repairs.
Repair Quality - 5.0/5.0 -
They did a great job at a reasonable price, and after the repairs, they cleaned the car thoroughly inside and out—I am very satisfied.
Customer Service - 5.0/5.0 -
I am very satisfied with the customer service.
My Experience - 5.0/5.0 -
I am very happy for the great job that was done for my car. It is beautiful again. The work was finished faster than I expected. Thank you so much for the great job. I really appreciate it.
Likely to Recommend - 5.0/5.0 -
It is highly recommended.
Repair Quality - 5.0/5.0 -
The car looks great after the repair.
Customer Service - 5.0/5.0 -
Everyone at the repair shop is very friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was smooth and easy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All information was provided up front, time was provided for any questions that I had, great connection with the rental place. We pretty much did nothing but drop off and picked with a great turn around. Process was very smooth.