Classic Collision Auburn

4.9 (1,002reviews)
98%
1358 Duncan Lane,  Auburn,  GA  30011

In operation 43 years, 14 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Auburn, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,002)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the exceptional repair work, with vehicles returned looking brand new and paint matching flawlessly. The front desk team was frequently commended for being friendly, knowledgeable, and professional. Regular text and call updates throughout the repair process were a standout feature, giving customers peace of mind. Numerous customers noted their vehicles were completed ahead of schedule, with some reporting deliveries days or even a week early. Customers also appreciated the thorough interior and exterior cleaning upon vehicle return. A few customers noted areas for improvement, including occasional delays beyond the projected date, a misaligned bumper, overspray on door bumpers, and a drained battery upon pickup. Overall, the overwhelming majority of customers expressed high satisfaction and eagerly recommended the shop to family and friends.
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"Classic Collision is top notch. They sent text updates, and got my car back when promised. Their customer ..." Read more
"... could not be done. When I went to pick it up, it was perfectly repaired. Third time using CC and always amazed at the great service received every time." Read more
"Exceptional customer service and excellent work! Highly recommend!"
"They did a great job fixing the damage and matching the paint."
"Always satisfied! Great quality work and the best customer service!"
"They originally stated Thursday the 6th but was ready that Monday!"
"Dealing with the classic was extremely easy and they had my vehicle completed a week early."
"Early delivery was great! Saved so much on my rental costs!"
"It was 2 days early."
"... could have saved some money on the rental, since we ended up keeping the rental for 5 extra day." Read more
"A++ communication through the entire process. I always knew what process of the repair my car was ..." Read more
"... team made the entire process smooth and hassle-free. They kept me informed, treated me with professionalism, and completed the repairs in a timely manner. When ..." Read more
"Excellent work and service. The communication was excellent as well. Thank you!"
"... were very satisfied with the repair to our vehicle. Appreciate the text letting us know where you were with the car. And had it repaired in a timely matter." Read more
"... raised the bar immensely! Such a fast turnaround and just such a nice and friendly staff! Thank you for being so kind and just communicative with every update! ..." Read more

Likely to Recommend

Repair Quality

The car looked great when I went to pick it up. They had my car ready a day early and always had very friendly customer service.

Customer Service

Deedee was an awesome rep who was very accommodating.

Returned Clean

My Experience

Staff was very helpful and communicated during every step of the process.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

No complaints. The car ended up looking like new. Friendly, polite and helpful service.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service

Likely to Recommend

Repair Quality

Great job on the repairs, and the paint job was an exact match. Wish we could have gotten it on the projected date or a little closer to the original projected date. We could have saved some money on the rental, since we ended up keeping the rental for 5 extra day.

Customer Service

I love the communication concerning the progress and details of any changes that need to occur.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

I couldn’t be more pleased. Didi and Kristell gave exceptional customer service. I loved getting updates on the repair progress. My car was fixed when you said it would be. Y’all did a fantastic job on the repair too. Seriously, it was absolutely refreshing to have such good, quality, friendly service in a world where that barely exists anymore! Thank you!

Likely to Recommend

Repair Quality

Classic Collision is top notch. They sent text updates, and got my car back when promised. Their customer service is kind and helpful. I will definitely recommend them!

Customer Service

They did a fantastic job!

My Experience

Staff very friendly and professional! Good communication about updates! Totally recommend

Likely to Recommend

Repair Quality

Staff very friendly! They gave my updates every day! Final result was amazing!

Customer Service

All right

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

I would highly recommend this shop to others. They have. a great team with good social skills and kept me updated regarding repairs. The repairs were completed in a timely manner. I was very pleased with their service.

My Experience

Great staff and awesome work

Likely to Recommend

Repair Quality

Good job

Customer Service

Great people

Returned Clean

Likely to Recommend

Repair Quality

Great customer experience. Very professional

Customer Service

Knowledgeable and professional

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Dee Dee was wonderful & Delightful woman to work with..

Likely to Recommend

Repair Quality

Paint matched and car looked great

Customer Service

Excellent customer service. Kept me informed every step of the way and car was available in estimated time

My Experience

Great job and friendly staff and even Finished up earlier than expected. 10 out of 15

Likely to Recommend

Repair Quality

Great service, friendly staff and the communicated well throughout the entire process. This is my 3rd time using this company and they always exceed my expectations.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

I loved the friendliness, but most importantly the communication was amazing. I would definitely recommend classic collision.