Classic Collision Biloxi

4.9 (422reviews)
99%
1636 Popps Ferry Rd, Ste M13,  Biloxi,  MS  39532
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In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Biloxi, MS is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM
Jeep
Ram
Tesla
Call
Email

Reviews (422)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with regular text updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly in their feedback, including occasional communication gaps requiring them to initiate status calls, minor quality oversights such as loose bumpers or misaligned panels, and some delays attributed to parts or insurance. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"I rate customer service above a 10 at Classic Collision. From the first time I entered the business and was ..." Read more
"Ive used several times. They always do an amazing job. Their work is top notch as is their customer service. Couldnt be happier, ..." Read more
"Outstanding workmanship and customer service. Fast, honest, and high-quality repairs. Highly recommend!"
"The work and staff are second to none. They always exceed my expectations. I would never consider going anywhere ..." Read more
"Great customer service people were awesome just can't say the same about the finished product"
"It was ready earlier than I expected. My daughter was so happy she would have her vehicle for Christmas."
"amazing job, dependable, finished repairs in a timely manner"
"They are very professional and are done in a timely manner! They will definitely get my business again."
"Ahead of time"
"... surprised at the shoddy quality of work I received. Maybe their timing 10 days turned into 3 weeks pretty fast" Read more
"... easy from start to finish without complications and I especially appreciated the text updates throughout the repair stages. I absolutely love my 4Runner and wouldnt ..." Read more
"The body work was amazing. However, the communication from the company was very unsatisfactory. I was the one who had to call and get status updates ..." Read more
"Customer service is outstanding 💯. I was updated every step of the way. The manger and the staff were the best."
"... staff is always extremely welcoming and supportive. Their communication is on point which makes you feel comfortable and confident in their service and organization! ..." Read more
"... repairs were delayed by Tesla shipping wrong parts, communication with me as excellent and so were repairs." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Quality work and great communication.

Repair Quality

From the front desk, all the way to the boss Every interaction I had was friendly, knowledgeable And took care of all the internal insurance with Progressive issues.

Customer Service

Nice people who listen and follow up as things progress.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks like it did when I bought it.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The service was great. Classic Collision is what auto repair should aim to be.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very good job 5 stars are very professional one hundred percent recommended.

My Experience

Great service, Fantastic people and phenomenal work every time!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely recommend to anyone that is looking for a top notch body shop.

Repair Quality

My vehicle was returned to “brand new” condition. There is no evidence of damage.

Customer Service

I rate customer service above a 10 at Classic Collision. From the first time I entered the business and was greeted by several friendly employees until the day I picked my completed vehicle up, I received excellent customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and excellent quality

Customer Service

The lady at the front desk is very nice and communicated the status of my vehicle extremely well. She is very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Classic Collision did a great job with repairs to my 2024 Armada. It looks as good as new. Keith and Chelsea were very courteous and professional. They did a good job dealing with the insurance company and they kept me informed of process and progress. I highly recommend this shop and it’s staff.

Likely to Recommend

Repair Quality

Keith and his team in the shop did a great job.

Customer Service

Keith and Chelsea were very helpful, courteous, and kept me informed every step of the process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks like new again!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

amazing job, dependable, finished repairs in a timely manner

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Missed a scratch on hood that needed painted.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Hi! The bumper looks great! My only concern is that the splash panel/something underneath the car looks like it’s hanging open a bit and when I drive on the highway it makes a weird sound. Thank you!

My Experience

Amazing experience from beginning to end! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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