Classic Collision Chapel Hill
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chapel Hill is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Subaru, Ford, Honda, Acura and Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt is a a great communicator and car looks good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Classic collision did not disappoint. Matthew was great to work with and kept me very informed throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was such an easy process from start to finish. Sommer was awesome in keeping me informed about the status of my vehicle, and it looks brand new. Should I need repair services again, I know where to go!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Above and beyond
Customer Service - 5.0/5.0 -
Communication was great and everyone was knowledgeable and pleasant to deal with. They made it easy.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Strong work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I loved Brenda! She was wonderful every step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super easy to work with.
Customer Service - 5.0/5.0 -
Excellent service. Front desk Abby is a gem.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already do recommend them!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and timely!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend Classic Collision without reservation. Grateful that my State Farm agent Pam Herndon reminded me CC is a Select Sevice option, and they are about 3 miles from my house.
Repair Quality - 5.0/5.0 -
Everything about the experience--from filing the claim to scheduling the repair to pick up of vehicle--was stress-free. The team understands the value of exquisite customer service and they practice it at every turn to keep their skills sharp.
Customer Service - 5.0/5.0 -
Sommer led the team, and we could not be more pleased. From her inspection of the damaged vehicle at check-in through pick-up of the like-new repaired vehicle, her attentiveness to detail delivered in a pleasant, knowledgeable and professional way was much appreciated. The minor driveway accident that necessitated the repair to both my car and a good friend's was fully my fault, but I knew Classic Collison would make everything right, and they did. Grateful beyond words.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did an incredible job. Pleasure doing business here. The customer service ivery made me feel like my car is in good hands. Brenda went above and beyond for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes. I am very happy and satisfied with the excellent service and kind people who responded all my questions and kept me updated with my vehicle repair process. My car looks brand new! Yipeee!!!
Likely to Recommend - 5.0/5.0 -
Above and beyond customer service, outstanding repair- Wow!
Repair Quality - 5.0/5.0 -
Excellent repair!
Customer Service - 5.0/5.0 -
Above and beyond. Expert, friendly, customer-oriented
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not recommend the shop. I would actively encourage customers to seek other repair shops unless my concerns are addressed. My decision is based less on the repair itself and more on the way the business handled a legitimate customer concern. The shop advertises a "thorough detail inside and out," but the service provided did not come close to matching that promise. I have pictures to substantiate this. When I brought the discrepancy to management's attention, my concerns were dismissed rather than addressed. A business that advertises services it does not deliver and then refuses to take responsibility when questioned loses my confidence and trust.
Repair Quality - 0.5/5.0 -
The collision repair work may have been acceptable, but the shop's claim that it provides a "thorough detail inside and out" is simply not true. My vehicle was returned with what appeared to be a basic wash and a light vacuum—and neither was done particularly well. There was nothing close to what most reasonable people would consider a thorough detailing. When I raised the issue with the manager, I was told that everyone's definition of "detailing" is different. That's an excuse, not an explanation. A thorough detail and a quick wash and vacuum are not the same thing. What makes this even more disappointing is that I recently had repairs done at another shop, and my vehicle was returned looking nearly new. That experience showed me exactly what a customer should expect after spending thousands of dollars on collision repairs. If this shop isn't going to provide a thorough detail, it should stop advertising that it does.
Customer Service - 0.5/5.0 -
The front desk staff and my assigned estimator were professional, helpful, and easy to work with throughout the repair process. Unfortunately, my experience with management was very different. When I raised a legitimate concern about the condition of my vehicle upon pickup, the manager was dismissive and unwilling to take responsibility. Rather than addressing the issue or offering a solution, I was given excuses and told that expectations are subjective. I found the response disappointing and unprofessional. Good customer service is measured by how a business responds when a customer has a concern. In this case, the shop chose not to make the situation right, which left me with a negative impression of the company despite the positive interactions I had with other staff members.