Classic Collision Chapel Hill
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chapel Hill is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Subaru, Ford, Honda, Acura and Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Did an incredible job. Pleasure doing business here. The customer service ivery made me feel like my car is in good hands. Brenda went above and beyond for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes. I am very happy and satisfied with the excellent service and kind people who responded all my questions and kept me updated with my vehicle repair process. My car looks brand new! Yipeee!!!
Likely to Recommend - 5.0/5.0 -
Above and beyond customer service, outstanding repair- Wow!
Repair Quality - 5.0/5.0 -
Excellent repair!
Customer Service - 5.0/5.0 -
Above and beyond. Expert, friendly, customer-oriented
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not recommend the shop. I would actively encourage customers to seek other repair shops unless my concerns are addressed. My decision is based less on the repair itself and more on the way the business handled a legitimate customer concern. The shop advertises a "thorough detail inside and out," but the service provided did not come close to matching that promise. I have pictures to substantiate this. When I brought the discrepancy to management's attention, my concerns were dismissed rather than addressed. A business that advertises services it does not deliver and then refuses to take responsibility when questioned loses my confidence and trust.
Repair Quality - 0.5/5.0 -
The collision repair work may have been acceptable, but the shop's claim that it provides a "thorough detail inside and out" is simply not true. My vehicle was returned with what appeared to be a basic wash and a light vacuum—and neither was done particularly well. There was nothing close to what most reasonable people would consider a thorough detailing. When I raised the issue with the manager, I was told that everyone's definition of "detailing" is different. That's an excuse, not an explanation. A thorough detail and a quick wash and vacuum are not the same thing. What makes this even more disappointing is that I recently had repairs done at another shop, and my vehicle was returned looking nearly new. That experience showed me exactly what a customer should expect after spending thousands of dollars on collision repairs. If this shop isn't going to provide a thorough detail, it should stop advertising that it does.
Customer Service - 0.5/5.0 -
The front desk staff and my assigned estimator were professional, helpful, and easy to work with throughout the repair process. Unfortunately, my experience with management was very different. When I raised a legitimate concern about the condition of my vehicle upon pickup, the manager was dismissive and unwilling to take responsibility. Rather than addressing the issue or offering a solution, I was given excuses and told that expectations are subjective. I found the response disappointing and unprofessional. Good customer service is measured by how a business responds when a customer has a concern. In this case, the shop chose not to make the situation right, which left me with a negative impression of the company despite the positive interactions I had with other staff members.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The service from staff was amazing!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Painting is an art and so, apparently, is repainting! A perfect restoration!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs performed on the estimated schedule and appear to have been well done.
Customer Service - 5.0/5.0 -
Very pleasant interactions with all. Knowledgeable advice given.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was super professional and friendly
Likely to Recommend - 5.0/5.0 -
Nice folks to deal with locally.
Repair Quality - 5.0/5.0 -
Super friendly, prompt, and helpful.
Customer Service - 5.0/5.0 -
Kept us up to date.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the quick estimate to the excellent work on the Ridgeline, each step was texted to my phone daily so I knew what was going on. Although it was a bill , the professional team at Classic made it way less stressful.
Likely to Recommend - 5.0/5.0 -
I am recommending classic to my son to repair his ve.
Repair Quality - 5.0/5.0 -
Classic dud any excellent job repairing the Ridgeline.
Customer Service - 5.0/5.0 -
Excellent communication with classic Brenda kept me posted nearly daily about the progress.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Classic Collision is our only body shop
Repair Quality - 5.0/5.0 -
They do excellent and professional work, always very friendly and helpful.
Customer Service - 5.0/5.0 -
Very friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0 -
I'm certain my previous comments convey that Classic Collision will be the business I reccommend.
Repair Quality - 4.5/5.0 -
The repairs from from the trunk to the partially shattered rear light were expertly handled.
Customer Service - 5.0/5.0 -
To say that the customer service from the two ladies who handled my account was good would be unfair to them. Both women treated me more like family, than like a customer. As a person who headed a three generation family service business I learned the importance of exceptional customer service. I hope the executive powers of your company appreciate the dedication of your service personnel as much as I do.
Returned Clean
My Experience - 5.0/5.0 -
So nicely people I like them
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate the customer service from initial drop off, periodic text updates, and for delivering my car to my home.
Likely to Recommend - 5.0/5.0 -
Cleaner than when I turned it over.