Classic Collision Chapel Hill
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chapel Hill is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Subaru, Ford, Honda, Acura and Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Paint quality looks very good, but the re-applied bed liner is a different texture than the existing adjacent liner, so it doesn’t match
Customer Service - 3.0/5.0 -
They asked for half the repair cost upfront, but didn’t order the parts until I called about 2 weeks later to get a status update. Poor internal communications
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I received excellent service from classic Collision! The quality of the work on my car was first rate, and the team was timely and kept me informed to the entire repair process. I highly recommend them!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and quality work!
Customer Service - 5.0/5.0 -
Communication was excellent - very responsive.
Returned Clean
My Experience - 5.0/5.0 -
100%satisfied. Service was timely and I had a present surprise to see how clean my car was when I picke up. They used to do this long ago and I loved classic collision still do this for their customer. Sneaky clean. Thank you so much.
Likely to Recommend - 5.0/5.0 -
Whole process was present from the begging to the end.
Repair Quality - 5.0/5.0 -
My car damage was fixed in very timely manner and it was spotless when I picked up. I appreciate that your business keep old school value and make your customers feel good to see clean repaired car.
Customer Service - 5.0/5.0 -
Everyone was friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great team
Customer Service - 5.0/5.0 -
Ivye Arnold is the best and thank you for Brenda Also
Returned Clean
My Experience - 5.0/5.0 -
I was a little disappointed in the time it took, but the work was impeccable
My Experience - 0.0/5.0 -
Overall I was satisfied, didn’t do a thorough inspection rim on driver side has abrasion specks in paint where repair was done
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Overall pretty much satisfied, but didn’t do a thorough inspection there was abrasion on the rim of the driver side and specks in the paint where the repair was done
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was made immediately upon arrival. I like that.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication and work by all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your customer service team is impeccable and the work is great on my car. Special things to Summer and Ivy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My vehicle was broken into and the suspect left a decent amount of blood in my car from the break in. I took my car to Classic Collision to have it detailed. I was advised my vehicle would be detailed however I got my car back with visible blood still present. The staff was incredibly nice and very quick to schedule and get back to me though. I was assured my vehicle was sanitized but I was a bit disappointed to see the blood still present. I ended up scrubbing up the blood myself after it all. Overall, great staff but I just wish the blood was cleaned up!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sommer was an excellent point person during the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great.
Customer Service - 5.0/5.0 -
Loved the communication during the process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ivey and Brenda are the best!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
i totally understand being a buyer on how things are delayed but wished i was told with reality that things would not be done in the next few days when they were not as i could not rent a car as did not have a realistic finish date etc. but get it as you want to entice your customer that it will be done soon.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The work was well done , but it took longer than expected. Ivy was terrific . She was very supportive and helpful.
Likely to Recommend - 4.5/5.0 -
Just would like to caution about the speed of work .
Repair Quality - 4.0/5.0 -
Work is good , not so timely Ivy was terrific and supportive.
Customer Service - 4.5/5.0 -
Ivy was informative and supportive.