Classic Collision Chapel Hill
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chapel Hill is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Subaru, Ford, Honda, Acura and Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
We had a bit of a rocky start - the estimator did not do the estimate correctly, parts were not ordered, wrong part was ordered, a 3 day repair turned into over a week. Summer did a great job of jumping through hoops to get the car back to me before we had to go out of town, despite the challenges up front.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic customer service and high quality repair. I could not have asked for a better experience. Highly recommend!
Customer Service - 5.0/5.0 -
Same comment as before
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ivey is the best. Excellent front desk support. Brenda, the same! Always easy to talk with and explains everything.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Would you at this point?
Repair Quality - 1.5/5.0 -
Hood has two dents, dirt in the paint, overspray on the windshield & side windows, rocker panel not installed & payment snafu. 4+ months for that
Customer Service - 2.0/5.0 -
Two dents on the hood, dirt in the paint (in several spots), overspray on the windshield, side glass as well as a door, rocker panel not installed, and payment snafu
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so nice and helpful!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was so good. The repair exceeded my expectations, Ivy and Brenda were very friendly and so easy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceeded expectations in all aspects. Communication was great and so was the service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service! Excellent work on the repair! From a 1 to 10 scale being 10 excellent I give 10.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for leaving my car better than you found it! Also, I appreciated the friendly and helpful team. It was a joy talking to Ivy and Brenda!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was great talking to Brenda and Ivy!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service. Repairs done professionally and as quoted
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Excellent work but very poor service, except for Ivey at front desk, who was a jewel.
Repair Quality - 5.0/5.0 -
The repair was top quality
Customer Service - 0.5/5.0 -
My repairs were rescheduled for a month. I was never kept informed of repair status the week it was in the shop and total repair price was almost $200 more than original estimate.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Had some rework to do.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was amazed at how efficient and thorough the process was and all employees really knew what they were doing and we’re very helpful I want to send a special shout out to Ivy at the front desk who was terrific into Summer who to keep me informed about the project.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very impressed with the organization and coordination between the collision shop and car rental. Thank you for that
Customer Service - 5.0/5.0 -
I very much appreciated IV and Sommer. Were extremely kind and communicative and new what service I needed and how long it would take. Sommer kept me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good communication, free detailing done quickly
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks great, everybody at the shop was great to deal with, and I was kept continually updated on the status of the work. Thank you everyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
a little more communication but other than that I was very satisfied with the job done and I would recommend you guys to my friends. Thank you for a job well done team.