Classic Collision Chapel Hill
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chapel Hill is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Subaru, Ford, Honda, Acura and Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Seamless from start to finish, great customer service, and really happy with the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent work. I highly recommend them and appreciate Nationwide’s recommending them to me.
Likely to Recommend - 2.5/5.0 -
If the family own one car I never recommend this shop, if they have multiple car I will recommend
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Classic Collision was very communicative and professional. The car looks as good as new. The repair did take longer than anticipated however.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes , my car was ready
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Could not have gone better! Initially, there was some trouble, but it was resolved. And I got my truck back washed. That was worth it! Thank you!
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ivy made everything seamless
Returned Clean
My Experience - 5.0/5.0 -
Very friendly and interested in my personal life
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
See previous. I'm sure once the job is completed I will have different answers but I am tired of getting all these texts and emails badgering me.
Repair Quality - 3.0/5.0 -
I can not adequately answer this survey because the repairs are incomplete.
Customer Service - 3.0/5.0 -
See previous
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Had to reschedule due to staffing and still waiting on a light to finish job. Overall, the completed repairs look nice and completed in a timely manner, but there is room for improvement.
Likely to Recommend - 0.5/5.0 -
The lack of communication or even clarity coupled with the time delays and lack of contact with my insurance has left me with a sour taste in my mouth.
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
Lack of clarity or updates with the repair caused stress
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would recommend against using this repair shop.
Repair Quality - 3.5/5.0 -
fine but only after I had to return it
Customer Service - 0.5/5.0 -
Clear disorganization and extreme lack of communication. Had to reach out repeatedly to receive basic information about the progress of repairs. Never once did I receive a call back when I was told they were getting me an update. I was informed that the repairs were minor and would only take about 2 weeks. It ended up taking 6 weeks. For the last two weeks, I was told repeatedly that the car only needed to be sent to get an alignment. When pressed on why the alignment was taking weeks, was given no explanation. Obvious mishandling of the case (tried to return my car without disclosing that the alignment hadn't been done). Despite constant communication and forewarning on my end that I was going on a business trip for 10 days, was called to pick up my car in the middle of my trip, leaving me liable to rental car and storage fees that the insurance was meant to cover. I had to call the insurance multiple times to settle on a solution. Essentially can only describe my customer service experience as frustrating, exhausting, and time-consuming.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I tell everyone how good they are.
Repair Quality - 5.0/5.0 -
Number 1 in my book. They take care of my truck and answer all my questions.
Customer Service - 5.0/5.0 -
Couldn’t get any better