Classic Collision Chapel Hill
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chapel Hill is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Subaru, Ford, Honda, Acura and Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It is nice job they have done with repairing body damage of my car. I appreciate their efforts to get the job done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brenda was excellent as always. She worked with me to minimize out of pocket cost and Eric did a good job on repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
I don't know about the mechanics of cars but it seems to have been repaired fully from the damage caused by the other driver.
Customer Service - 3.5/5.0 -
The staff people were unfailingly polite and answered all of my questions. Due to high staff turnover and illnesses while my car was there, the repairs kept getting delayed and put to the side so my car was there a LONG time. I do VERY MUCH appreciate the staff's willingness to cope with the problems that caused for me when the insurance coverage of a rental car ended - they went beyond what was expected and it was of great help to me indeed. I appreciate that a lot.
Returned Clean
Likely to Recommend - 2.5/5.0 -
I think wires got crossed and a few issues where happening at this place but the work was good once it was done. I would be hesitant to send anyone their but I perhaps this my experience was an anomaly.
Repair Quality - 3.0/5.0 -
I am rating a 6 because my repair took 8 weeks. The quality of the repair was a 10.
Customer Service - 2.0/5.0 -
I am rating this a 4 because eventually the new manager there stepped in, and resolve issues and went above and beyond but without that this would be a 1. Even on the last day I was still being called by my partners last name (we have the same insurance policy) even after repeatedly trying to correct this. I had to call this shop over and over and over. They never called me.
Returned Clean
My Experience - 0.0/5.0 -
As soon as we picked up the car we noticed a couple of things and immediately came back and pointed them out. We were told we would receive a call to schedule the fixes. No one follows through at your business. We got a text that we picked up our car today 3/12. Not true. Things appear to be out of whack. We need our windows and the whistling door repaired ASAP. There were no problems with these things BEFORE your repairs. Call 919-968-0124!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.5/5.0 -
Wasn’t completed because incorrect pin stripe was ordered. A week after the other repairs were complete, I’m still waiting to hear that the correct pin strip has come in, despite being told it should arrive in 3 days.
Returned Clean
Likely to Recommend - 2.0/5.0 -
Quality checks were not very good
Repair Quality - 2.0/5.0 -
The quality check on your work is non existent. My passengers side window is wired backwards. Down is up and up is down. The drivers side door is not set right allowing wind noise in the car. The passenger side rear window will not go up without repetitively pressing the up button. I was told someone would call to get these things corrected . I have not received a call.
Customer Service - 4.0/5.0 -
Ivy was helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have used Classic a 3-4 times and have been very satisfied with their work and service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I was just concerned on some of the marks on right side I hadn't noticed before I brought car in for service.
Returned Clean
Likely to Recommend - 4.5/5.0 -
They did a fine job and are conveniently close to us.
Repair Quality - 4.0/5.0 -
Classic collision did a great job on repairing our car, coordinating with State Farm insurance, and the Enterprise car rental. Very professional. The only complaint we have is with their communicating with us about the status of the car. At one point, they texted that the car would be ready by Friday. On Thursday I called about when on Friday, and they said, it won’t be ready until NEXT Friday. That deadline also passed, and it was finally ready the following Tuesday. It was not a major inconvenience for us, but it could have been handled better.
Customer Service - 4.0/5.0 -
Already answered all my issues
Returned Clean
My Experience - 5.0/5.0 -
Excellent service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
It cost a ton and I was poorly treated. Fortunately, the final result is fine! The car repair was done well but it cost over $5K to fix a rear door which was able to close and was not all that badly damaged by a hit and run situation.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
The quality was good due to the technician and his skill and knowledge
Customer Service - 0.5/5.0 -
Different information and Brenda who was supposedly managing my account failed to provide updates. She also didn’t address the other issues I would have paid for. Numerous parts ordered and she kept having to return items. For example just order OEM headlight and not LKQ especially when it’s been two months.
Likely to Recommend - 5.0/5.0 -
Great experience
Repair Quality - 5.0/5.0 -
Paint looks great so far. One of the wipers was not reinstalled in the correct position but it’s an easy fix
Customer Service - 5.0/5.0 -
Excellent. Kept me updated and was extremely helpful and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They got my car fixed and back to me much sooner than I expected.