Classic Collision Chapel Hill
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chapel Hill is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Subaru, Ford, Honda, Acura and Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
The women at the front were absolutely wonderful, and would get a 10. However, communication about what was going on with my vehicle was not good, I always had to call to ask for updates. I was also told multiple times that Ronell would call me and he didn’t, and then when he finally did call me, he said “sorry I haven’t been able to reach you” which wasn’t accurate because he never tried. My car ended up being there for 2 months and never once was it communicated to me that it would take that long. Ronell also blamed the time on needing to “work me in” to the rotation, but I later found out the shop had 3 employees quit and yet they never communicated there would be delays.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They do super work and eased my mind for the repairs when the insurance company wasn't
Repair Quality - 5.0/5.0 -
All the work was done promptly and with care
Customer Service - 5.0/5.0 -
Ivey and Kathy were great offering me reassurance and information on the repairs of my car when the insurance people were making my life harder
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I left a note documenting my two lingering issues
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Rear hatch doesn’t move as smoothly as it used to
Customer Service - 2.5/5.0 -
10 for Miss Ivey. She was responsive and warm. O for responsiveness but also for failure to accurately respond to my questions. I was incredibly frustrated to pick up my car to learn that one of the problems I addressed when I dropped off my car and on multiple follow ups was NOT even looked at. Fail.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Not going anywhere else anymore.
Repair Quality - 5.0/5.0 -
Great communications, but even more important, a professional repair. My car looks like new!
Customer Service - 5.0/5.0 -
Great communications and friendly staff.
My Experience - 5.0/5.0 -
Other than the text update system which didn’t work the entire process was good. They helped navigate the insurance co mess with us and returned our car to us fixed and ready to go.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication from Ivy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Ivy was excellent, but the initial assessor left the company midway through repair, which complicated things a bit
Returned Clean
My Experience - 5.0/5.0 -
Everyone I dealt with was very nice and helpful. They answered all my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took a little longer than we expected, possibly due to employee turnover and acquisition by another company. But the repair was flawless.
Customer Service - 4.0/5.0 -
See previous comment. Communications took a short pause midway through the process.
Returned Clean
My Experience - 5.0/5.0 -
I am and pleased, with my first experience with Classic Collision. Ms.Ivy, was the first person I met and she made me feel comfortable, waiting for my rental car. Ms. Cathy,explained things to me before getting my vehicle. Thank you. I appreciate your service.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
They were great. The work is seamless and it’s hard to tell I hit a 8pt buck! They completed all work within the budget provided by the insurance, no surprises. Although there were hiccups getting appointments, eventually we got in and the work was done and it was quality.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ivey provided terrific customer service.
Customer Service - 5.0/5.0 -
Ivey provided terriffic customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so friendly and competent, cheerful and professional. I particularly want to mention Ivy who went the extra mile to make me feel taken care of
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys are the best, getting our car back to through thick and thin. Thanks so much!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
And I would give another chance.
Repair Quality - 3.5/5.0 -
I will need to check out repair quality as no one explained or pointed out what and how things were done. The rest of the statement is about the entire process: All was going well until I got a call saying that a wrong paint choice had been made and getting the car back was delayed by many days. I do not quite understand how this happened with as many cars you must have to match paint with. Communication and working with Ivy was terrific. Her setting up Enterprise rental went smoothly and she was very pleasant to work with. I had the same experience with the woman who worked in the office behind her. The work seems to be fine although nobody came out and pointed out what had been repaired/what exactly had been done and how they did it. This definitely should have been something that was done. So I will be looking closely to see if any issues arise that might be related. I do not know who Ronel works for but his lack of people and communication skills were apparent and he definitely needs additional training in both those areas. He makes Classic and Progressive look bad as he comes across representing both. I would give Classic another chance definitely.
Customer Service - 4.0/5.0 -
Ivy a 10 but when not working with her a 5.