Classic Collision Chapel Hill
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chapel Hill is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Subaru, Ford, Honda, Acura and Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
The service was great - the team kept me informed and did a great job repairing my car. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job repairing my car! Communicated progress on a regular basis and repairs were done faster than expected.
Customer Service - 5.0/5.0 -
Friendly customer service
Returned Clean
My Experience - 5.0/5.0 -
What a great team And Stella is the best
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
A great team. Ivy, Stella, and Amber
Likely to Recommend - 3.5/5.0 -
This is my second time there. They are very friendly but each time they did not go very smoothly. But I would go back do to the friendliness and close to my home.
Repair Quality - 2.5/5.0 -
The work seemed great!! But I am unsure of how long it took. I do know it sat for three days before they started on it. We took it in on the 8th and got it back on the 30th. The model of car show be easy to find parts. So I just do not know.
Customer Service - 4.5/5.0 -
They were very honest on the stages that the car was in but that could be that I called often.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Very happy with work performed and communication with staff. Took a bit longer than expected.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The credit card fee is insulting
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was great all around, really enjoyed the staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I think you are a very good shop. We just had an unfortunate incident. The was clean and looked good when we got it back.
Repair Quality - 5.0/5.0 -
The repair is nearly undetectable. Nice job.
Customer Service - 3.0/5.0 -
I got almost no information for a week because my agent moved to another location and I was not effectively moved to another person.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
1. Took a long time, most likely not the fault of Classic Collision due to parts availability. 2. Please bring back keeping customers informed of status using text.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Once my car was brought into the shop to get worked on, the communication and timeliness of it was good and quickly taken care of
Repair Quality - 5.0/5.0 -
Great work on dent and scratch repair on my Mustang Mach E. No sign of past damage
Customer Service - 5.0/5.0 -
Brenda, Jason, Alyssa, and Ivy took great care of my car that I named Megan Theee Stallion
Returned Clean
My Experience - 5.0/5.0 -
Brenda did a great job in explaining what needed to be done and keeping me updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service!! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The work is very good. And the folks a super pleasant. Communication was difficult though. And I’ve got to come back for grease on fabric and door handle and trim not put back and scratched. Otherwise would have been 10.
Customer Service - 4.0/5.0 -
See comment above.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Still working through process of new owner and system, bit great support staff.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I felt that no one cared about me as a person or a customer.
Repair Quality - 1.5/5.0 -
The window was fixed properly which I appreciate and everyone was nice but the organization was not good (it took over a week after the work was “finished” before I could pick up the vehicle, costing hundreds of dollars in rental fees) and half of the repair never got done.
Customer Service - 1.5/5.0 -
Everyone was nice but it was very disorganized. I was given incorrect information and timelines multiple times.