Classic Collision Chattanooga
In operation 38 years, 4 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Chattanooga, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Volkswagen; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We would like to thank Kevin, he was super professional and took pride in his job (nice to see nowadays).When we came to pick up the car he noticed a small issue and had it taken care of on the spot. Unfortunately when we got home we did notice a small dent in that rear hatch that was not there before so we reached out to him, he handed with professionalism and resolved the issue no fight, no push back only thing he was worried about was our satisfaction. He really does put the customer first!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Classic Collision did an excellent repair on my car. I was fully informed throughout the entire process. The customer service was top-tier! Especially Kevin and Kathy, they were amazing! 10/10 highly recommend!!
Likely to Recommend - 5.0/5.0 -
I will recommend Classic Collision to all my family and friends!
Repair Quality - 5.0/5.0 -
My car looks perfect! I highly recommend Classic Collision!
Customer Service - 5.0/5.0 -
The customer service was phenomenal - especially Kevin and Kathy.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It’s great work by classic collisions to complete my car repair. Thanks for timely updates and Naby was giving proper guidance on car repair and estimates .
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
regarding the recent service performed on my vehicle. Not all of the issues we discussed were fixed as agreed. Despite clearly communicating my concerns, several points were ignored by the point of contact. I was informed that the work on the car was completed and that no issues remained; however, the noise I specifically mentioned is still present. Additionally, when I mentioned that I could still see a fault code on my vehicle that appeared after the accident, the agent informed me that their diagnostic machine did not find any codes. I explained that my personal OBD device was still showing the code and suggested reconnecting their diagnostic tool to verify it. I was then told that I would need to pay again for this, even though this issue should have been part of the original diagnosis. The agent’s response and tone were disrespectful and unprofessional. I also requested a test drive before paying the deductible and was told that I was not allowed to drive my own vehicle and was asked to sit in the passenger seat instead. This was not communicated beforehand and added to the frustration of the experience. I want to note that a manager later stepped in, listened to my concerns, and stated that the issues would be looked into since the vehicle is still in the shop. I appreciate the supervisor’s professionalism and willingness to take action, which stood in clear contrast to the behavior of the initial agent, who should have been more honest, respectful, and transparent in handling the situation. I am requesting a clear explanation and proper resolution to ensure all remaining issues are fully addressed.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
regarding the recent service performed on my vehicle. Not all of the issues we discussed were fixed as agreed. Despite clearly communicating my concerns, several points were ignored by the point of contact. I was informed that the work on the car was completed and that no issues remained; however, the noise I specifically mentioned is still present. Additionally, when I mentioned that I could still see a fault code on my vehicle that appeared after the accident, the agent informed me that their diagnostic machine did not find any codes. I explained that my personal OBD device was still showing the code and suggested reconnecting their diagnostic tool to verify it. I was then told that I would need to pay again for this, even though this issue should have been part of the original diagnosis. The agent’s response and tone were disrespectful and unprofessional. I also requested a test drive before paying the deductible and was told that I was not allowed to drive my own vehicle and was asked to sit in the passenger seat instead. This was not communicated beforehand and added to the frustration of the experience. I want to note that a manager later stepped in, listened to my concerns, and stated that the issues would be looked into since the vehicle is still in the shop. I appreciate the supervisor’s professionalism and willingness to take action, which stood in clear contrast to the behavior of the initial agent, who should have been more honest, respectful, and transparent in handling the situation. I am requesting a clear explanation and proper resolution to ensure all remaining issues are fully addressed and fixed that adgent caused big mess with the insurance company and the car rental plus I took off from work to go pick up the car even after calling to confirm that all issues got fixed basically she was lying and unprofessional.
Customer Service - 1.5/5.0 -
regarding the recent service performed on my vehicle. Not all of the issues we discussed were fixed as agreed. Despite clearly communicating my concerns, several points were ignored by the point of contact. I was informed that the work on the car was completed and that no issues remained; however, the noise I specifically mentioned is still present. Additionally, when I mentioned that I could still see a fault code on my vehicle that appeared after the accident, the agent informed me that their diagnostic machine did not find any codes. I explained that my personal OBD device was still showing the code and suggested reconnecting their diagnostic tool to verify it. I was then told that I would need to pay again for this, even though this issue should have been part of the original diagnosis. The agent’s response and tone were disrespectful and unprofessional. I also requested a test drive before paying the deductible and was told that I was not allowed to drive my own vehicle and was asked to sit in the passenger seat instead. This was not communicated beforehand and added to the frustration of the experience. I want to note that a manager later stepped in, listened to my concerns, and stated that the issues would be looked into since the vehicle is still in the shop. I appreciate the supervisor’s professionalism and willingness to take action, which stood in clear contrast to the behavior of the initial agent, who should have been more honest, respectful, and transparent in handling the situation. I am requesting a clear explanation and proper resolution to ensure all remaining issues are fully addressed and fixed that adgent caused big mess with the insurance company and the car rental plus I took off from work to go pick up the car even after calling to confirm that all issues got fixed basically she was lying and unprofessional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I was very happy with my experience with Classic Collision and their work with the insurance company.
Repair Quality - 5.0/5.0 -
I am please with the repairs made on the car. I was kept informed of the status of the work. Thanks Tracy. And it appears to be a job well done. Kathy was friendly and very helpful. Christian went around the car with me and answered my questions.
Customer Service - 5.0/5.0 -
See previous statement
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
repair was done in good time and seems so far to be perfect, except the flitzer letters SE are missing
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The paint cracked in a few spots but they are currently working to find a solution for it. Other than that they did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have used this location a couple of times and they are always super friendly and informative. Naby is always super great to work with as well as everyone there!