Classic Collision Colorado Springs East
In operation 43 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Colorado Springs, CO is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Hyundai and Kia; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
The repair of the front bumper and the passenger side front was excellent The only issue that we have is that there was a huge crack in the windshield when I went to pick up the car The crack was not there before I dropped it off I picked up the car, was driving off when I saw the crack. I called them, told them about the crack and turned around and went back A man at the office went out to the car with me and looked at it and said that he knew “exactly what happened “. He said that there was a very small rock chip in the windshield. When the paint was curing under heat, the stress caused the glass to crack. That is perfectly plausible. Our issue is - why didn’t they mention it to us when we went to pick up the car? Did they think (hope) that I wouldn’t notice it?!!!
Customer Service - 1.0/5.0 -
The customer service would have been great if they hadn’t let me drive off without telling us that their process caused a crack in the windshield which they styhave not repaired yet!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0 -
The staff I worked with (I think) Jake and Rory, were very kind. They seemed understaffed and like they had to pick up a lot of slack.
Returned Clean
My Experience - 0.0/5.0 -
The repair took 3-4x longer than originally estimated with no communication to us regarding the progress. The repair itself looks good but we were disappointed overall with the service. We also are missing items that were left in the car. I’ll be returning tomorrow to try to get those back, including a car seat. I could have removed it if I would have been asked to do so at drop off, but thought the repairs were only exterior so it didn’t cross my mind - especially considering the original expected timeline.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice and completed the work when they said they were going to
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
James and others were wonderful in how they handled my hail damage claim. James was on it every step of the way and let me know if there were any unforeseen issues, which there were none.. appreciated the way James’ personality is and very caring and prompt.. even the rental car was a breeze. And lastly, providing my car back to me in less than 8 days, that is service. The last body shop took three weeks and no communication. We will be back! Thank you Classic Collision…
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buenos
Customer Service - 5.0/5.0 -
Excelente
My Experience - 5.0/5.0 -
Great job, easy to work with, easy process. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The personnel were always of good mood and very helpful. They provided me with frequent status updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks good as new
Customer Service - 5.0/5.0 -
Every encounter with the team members were outstanding. Everyone greeted me with a smile and proceeded to explain their role in the process so I knew exactly what to expect.
Returned Clean
My Experience - 5.0/5.0 -
It came out perfect, very satisfied..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
car came out great. love the fast response and communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was always updated. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good. Kept updated
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was a very minor delay with a part, but that was not the fault of the shop. The repairs are great, the car was washed and vacuumed (an unexpected surprise) and they even adjusted a prior repair, done by another company, at no charge.