Classic Collision Georgetown
In operation 27 years, 7 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Georgetown, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and informative! They it a smooth process and handled everything! Thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very impressed in how good my car looked. A perfect 10.
Likely to Recommend - 5.0/5.0 -
They did the best they could under the circumstances of so much delay
Repair Quality - 3.5/5.0 -
Diagnostic tests and parts took a very long time. Personnel changes occurred often.
Customer Service - 4.0/5.0 -
Personnel finally reached a point where I got updates but for a long time could not get people to return calls.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service thanks
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Depends on how this situation works out on my current repair experience. Thank you
Repair Quality - 3.5/5.0 -
Customer service front desk, text updates and calls were friendly and informative. The end results of repair were unsatisfactory. I was contacted that vehicle was completed, been inspected for repairs and was ready for pick up. Unfortunately upon initial pick up the vehicle had clamps/clips that were missed by technician even after the vehicle was said to have been inspected, completed and ready for pick up. When I arrived not being the expert of course I wanted to see the work completed and just looking at the front bumper it was clearly visible that the bumper was not properly attached and lined up flush. They asked me to come back and they would address it and let me know when it was done and ready for pick up again. So had husband come back to pick me up and waited to hear back. Two hours later right before the shops closing time on a Friday I was contacted that vehicle was (again) second time ready for pick up. It was then I was notified about the clamps/clips that had been missed by the technician and was also told that there was no way to make it flush to match on drivers side bumper well since it was a new part to an existing part. I am not happy with the reason nor the look of how this finished out and the way I had to mention what should have been obvious. I knew it was end of day when I went back and wasn’t satisfied, but had already taken Friday off from work to pick up my vehicle and being that the shop is only open Monday-Friday I was not in a position to take any more time off to get the car picked up during the work week. I did let the Classic collision know that I was going to reach out to my insurance company if based on what they stated to properly secure the bumper a new part (drivers side /side panel) would need to be added into the claim. My concern after reluctantly paying my deductible and leaving with my vehicle that is still not properly repaired is that why wouldn’t Classic collision not recognize that before hand while having the car for a month and suggest that during the process instead of sending it through for completion even the technician walking the vehicle with me agreed it would adhere better and yet it was never suggested during the repair process. I never rushed nor made Classic collision feel I needed my car back asap so the only conclusion I have is they were hoping or thinking I wouldn’t notice. I am unable to drive vehicle because after my car being driven home after repair the bumper even with said clamps/clips being put on was still completely detached on drivers side bumper to panel side. This could easily fly off completely if the air got underneath it and is a safety hazard. Unsatisfactory on final results of repair. Thank you
Customer Service - 4.5/5.0 -
Faith was super friendly when I called in and Shane was friendly while dealing with him directly and over the phone. The customer service was not the concern regarding my experience. Thank you
Returned Clean
My Experience - 5.0/5.0 -
The service was fast and my truck looks amazing. Jason Siver kept me updated on the progress which was really nice!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Location is very convenient and is next door to rental car place.
Repair Quality - 4.0/5.0 -
Made appointment one week in advance and delivered the car on Tuesday morning. Finally picked up the car the following Tuesday afternoon. No work was done Tuesday-Friday, work only commenced on Monday. A lot of time wasted there. Repair was fairly simple and was done o.k.
Customer Service - 5.0/5.0 -
Personnel were fine, just no work was done the first week in the shop.
Likely to Recommend - 5.0/5.0 -
I would absolutely prefer any of my family or friends
Repair Quality - 5.0/5.0 -
They did a great job! Stayed in constant contact with the status of our car and great customer service. They stayed on their deadline and had the car ready when they said they would.
Customer Service - 5.0/5.0 -
Great customer service
Kept me Informed?
Yes
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Got text messages saying my car was on track to be finished on a Monday, and two weeks after that it was finally done
Returned Clean
My Experience - 5.0/5.0 -
Communicate and provide consistent updates with customers car. Shane was awesome and the front desk lady as well
My Experience - 5.0/5.0 -
Jason did a nice job of communicating with me throughout the process.
Likely to Recommend - 5.0/5.0 -
Overall it was a good experience.
Repair Quality - 4.5/5.0 -
There was good communication throughout the process and the staff seemed very professional.
Customer Service - 4.5/5.0 -
See previous comment