Classic Collision Holly Hill
In operation 38 years, 4 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Holly Hill, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Volvo; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.0/5.0 -
If I have another repair I will look for a different shop.
Repair Quality - 2.5/5.0 -
I was notified that my vehicle was ready at 4:30. Because the rental car company closed at 5 I was unable to organize dropping the rental car and get to the Collision Center by 5:30. I was charged $132 by the rental car company for use of the vehicle. Additionally the final trim piece that was installed was put on backwards.
Customer Service - 2.5/5.0 -
The estimate process was a breeze. I was informed that I would be contacted to schedule getting my car in. I received no phone call. I waited 48 hours. I had to call to schedule the work. I was notified late on Friday that my car was ready. I would have preferred to be given more notice. Because I could not organize to get to Collision Center within an hour I was charged for the rental car over the weekend.
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Friendly, helpful personnel and thank you for vacuuming the interior. My bad back prevents me from doing that and car washers no longer do it for you. Thanks again. Car looks great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I think I already did this.
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy process, nice job. Second time I have had a repair here and they did not disappoint.
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
My car was returned to me in excellent condition. The staff was understanding when I explained my concerns.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was repaired and cleaned and presented in perfect condition.
Customer Service - 5.0/5.0 -
Even when I expressed frustration, I was treated kindly.
My Experience - 5.0/5.0 -
Professional staff did a great job kept me informed and finished exactly when they said..5 stars
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job .. excellent communication and overall customer service..very satisfied with my car repair...
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I called the body shop to setup an appointment to start the repairs on our vehicle. I was given the 12th of January. My original quote was for a two week completion time. Using that information I turned that into the insurance claim. We'll two weeks turned into the 30th of January. My original quote was for estimated 4300.00. I had canceled several items from the original quote and added a few more items to the repairs. I was completely taken by surprise when a week after my 12th appointment i received an email with the new quote of just over 9900.00. I discussed this issue with the manager. I canceled the rust treatment and the quote dropped to 6900.00. I thought that was high but I was assured that it cost that for attention to detail. I had called before the 30th just to get an idea of the time I should be expecting to arrive to pickup my parts as I had a fairly long drive. The first call the young lady had no idea. The next day I called back and spoke to a gentleman that had know idea again. Later that day I called back and spoke to the young lady and she said that she would let the manager know and called back. I never got that call. The morning of the 30th I received a call from the manager stating that materials for the chip guard had just arrived to finish up my parts. I asked if my parts would be ready that day and she assured me. I received another phone call from the manager later that day ( 4pm ) asking me if I could pick the parts up at 5. No problem i said. I arrived at 5. I looked at my.parts to discover that the two headlight trim had smooth and rough spots in the surfaces. I was told that was due to the chip guard that I had asked to have done to them. I questioned why the rear fender were not that way as they also had the chip guard. She agreed that they would correct it. The one side skirt had several pieces of dirt or bugs in it. They agreed to fix it. I asked to see the two toolbox doors. The manager said no problem but changed her mind as they were not ready. The manager assured me that the parts would be ready on Monday. OK, recap. I had 9 items to be painted. I picked up 6 out of the nine only to discover when I got home that three of those six items had rough spots in the clear cote and debris in the clear cote. I returned on Monday with other items that needed to.be repaired and I would leave them until Wednesday. No problem. I got a call on Wednesday that my items were ready. I loaded up my parts got home and noticed that my headlight trim has pin holes throughout the paint job. The chip guard on the center section is uneven throughout the piece and doesn't even match the adjacent pieces ( headlight trim ). My driver side panel has an area of roughness in it as the passenger side that I showed concern prior. No checked to see if the opposite side was the same way. Now my passenger side has a section of splotted paint in it. Pretty noticeable. Now, the two toolbox door were suppose to be repainted as to the estimate only to discover that they were just buffed and the edges show. My driver side front fender was repainted but it don't see how as the edge of the the fender has the original white paint still visible and my paint is a champagne and the inside is black. No over spray or tape marks on the inner fender well. At this time I can not ask to have the shop repair the parts anymore as they have not given any attention to detail to the pieces to date and am seeker another company.
Customer Service - 2.0/5.0 -
I was explained one thing and experience something different.
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My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding service very happy with the work on my c300
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
I had some work done and a paint job done somewhere else and I was very disappointed so I brought my car to you and the work you did was amazing. Will strongly recommend you to anyone that needs work done. Thank you.
Likely to Recommend - 5.0/5.0 -
I would gladly send my friends to you for future work.
Repair Quality - 5.0/5.0 -
They did a great job fixing what someone else messed up. Recommend classic collision to everyone I know. Thank you.
Customer Service - 5.0/5.0 -
Did a great job. Had my car sanded and painted somewhere else. They didn’t do a good job. I brought my car to you and you did an amazing job. It looks great!!!
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Excellent communication throughout the entire process. Repair was completed and exceeded my expectation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
I would have liked to be notified earlier than I was I had to call them at 3:50 to see if it was completed then scramble to pick it up by 5:30
Likely to Recommend - 5.0/5.0 -
Most definitely
Repair Quality - 5.0/5.0 -
Wonderful service, wonderful, staying in touch with updates really quite impressed and it takes a lot to impress me as much as classic auto did
Customer Service - 5.0/5.0 -
Wonderful