Classic Collision Menchaca North
In operation 35 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 5.0/5.0 -
Excelente.
Customer Service - 5.0/5.0 -
On tims
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent communication, fast repair, quality work. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and quick service. Our car looks great!
Customer Service - 5.0/5.0 -
Friendly and great communication
My Experience - 0.0/5.0 -
They were extremely inconsistent with the car. The car was supposed to be done by Jan 30th and did not get returned to me until Feb 6th. I was told that there was a part that was not made anymore for the car the day I was supposed to pick it up on the 30th which caused a delay because I was uninformed of the situation. The communication between me and this place was AWFUL. Texts were sent, emails were given and still, somehow, no one was notified of any changes in the progress of the vehicle. I requested pictures of the car to see what the car would look like before they put parts on, and when I did not receive the email or texts of the pictures I experienced rudeness, was told to look in my junk folder, was asked if I gave the right email and phone number. It was laura who recieved the information and she was supposed to give it to the guy with the pictures, and the guy who’s name starts with a J typed the wrong email even though I had texted the email and phone number word for word. Then on feb 5th I received pictures of the car(after being left on read for a day) and I noticed that the splitter was missing. I asked where it was and I was told that they don’t make the part anymore for my car. I was aware of the grills not being made but not the splitter. I was told by the J guy that I could pick up the car that day, and then he said “Oh, actually we have to get an alignment done tomorrow so come on the 6th.” The service was god awful I wouldn’t wish this upon my worst enemy. If I could rate this business into the negatives I would. If the car was supposed to be done on the 30th, why wait for an alignment? Why wait to inform the owner of the car that there are parts that are not made anymore? Extremely frustrated with this place and will be notifying anyone who needs their car repaired to never go to this place.
Likely to Recommend - 0.5/5.0 -
Make that a 0% chance.
Repair Quality - 0.5/5.0 -
This “establishment” is awful. Never going here again, will be telling everyone not to come here because they will keep your car DAYS/WEEKS after the pick up deadline. They WILL not communicate with you about part status, they WILL not know how to send an email to the correct email address and they WILL not have good customer service.
Customer Service - 0.5/5.0 -
Nope
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
My car repair after a crash in mid December was projected to be finished by January 2nd and still isn't finished by the end of January. I have asked for updates to at least follow along the repair process but I was hardly given any updates as my car was being repaired. I called several times for updates and was given close to no information about the condition of my car which left me hardly and time to plan to be in the area to pick up my car as I live in Dallas while the repairs are done in Austin. Ideally my car has been repaired properly but it is hard to tell with the information I am given on my car since it was moved to this classic collision repair center as I am still waiting for the repairs on my rav 4 hybrid to finish up.
Customer Service - 2.0/5.0 -
Every time I called I received the same customer service representative and they had to call the estimator/mechanic to get any information which always resulted in a vague one sentence response and was told multiple times my car would be finished within the week/day since the initial estimated day of completion of January 2nd.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buenos y eficiente m dejaron el auto como nuevo
Customer Service - 5.0/5.0 -
Muy buena experiencia muy comunicativo t dan actualizaciones se todo los que esta realizando en el auto
My Experience - 5.0/5.0 -
The team did a very thorough job repairing my vehicle. Jason worked on my car and was easy to understand and helpful. Laura was at the front desk. She answered my questions and provided updates. Great experience. And my seatbelt was twisted and Jason fixed that as well. Highly recommend. The shop was about an hour away but worth the quality work.
My Experience - 5.0/5.0 -
Great turn time, my car was cleaned inside and out, and friendly staff