Classic Collision New Braunfels
In operation 7 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in New Braunfels, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The hitch was still crooked.
Customer Service - 1.0/5.0 -
I was given a 15 minute window to pick up my vehicle only 3 hours in advance. I was told it would be ready at 5:15 and you close at 5:30. I asked if he could say it will be ready first thing the next morning due to my rental and the tight window and he said no. Then I had to get approval from the insurance for an additional day just in case. Then ProCare contacts me 30 minutes before 5:15 and says it’s not ready until tomorrow. I call tomorrow morning and it wasn’t ready until about 1 pm that afternoon. My service contact never called me when he said he would. I had to call each time to see when the care would be ready.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very attentive to my calls and updates on my vehicle
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0 -
The receptionist gave the best customer service
Returned Clean
Likely to Recommend - 1.0/5.0 -
Only good thing i like the lifetime warrenty on repair and the customer service provided via Libby.
Repair Quality - 1.0/5.0 -
I picked up my truck with less parts. The truck was bought brand new and when i popped the hood i was missing a plastic panel that was there before. On top of that my signal bulb wasnt put in. I had to drive back more than once. And the bulb is not the same as original. I'm still missing the part and i had to do the bulb myself cause i use my truck for work so i dont have time to keep leaving my truck with them.I paid $501 . Isn't there a military discount? I wasn't offered one, i have disabled vet plates. Regardless, I am not really satisfied at all and I need some kind of compensation for the multiple trips. Gas is not ideal.
Customer Service - 5.0/5.0 -
Libby has been great. Shes been my point of contact mostly. The guy who took my truck in is okay but I don't think we did his job well. He told me an excuse for the no bulb being that he "rushed" the tech to get it done. It wasn't necessary, I had my rental. Now i don't and they still have to correct it.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
The repairs to my vehicle are outstanding reasonable amount of time Somehow the battery was disconnected at sometime and now none of my dashboard settings are available I have no radio my a/c was interrupted and no one fixed it or let me know this had happened But thank you
Customer Service - 4.0/5.0 -
I only had the initial consultation with the service person
Likely to Recommend - 5.0/5.0 -
Nice job
Repair Quality - 4.0/5.0 -
Good and fast service 🤠🤠
Customer Service - 4.5/5.0 -
Friendly service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was completed way quicker than I was expecting.
Customer Service - 5.0/5.0 -
Everyone was friendly, easy to talk to, and they walked through everything they suspected would need to happen.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Trying to get the representative to communicate with me was like pulling teeth. My car we repeatedly said to be ready a certain day, and when I would call before I was heading over to pick it up, that’s when I would hear that it was in fact not ready that day. When it was finally returned to me it there was paint overspray on the bumper and wheel guard, the Subaru logo on the front of the car was still damaged and I’m still waiting to here from the shop when the new one comes in (I have little faith they will call me, I’m sure I will have to call them) and lastly there was a scratch on the side of the car that was clearly made after the piece was replaced, but I’m not trusting this shop to fix it, the representative acted like that section wasn’t even worked on when it clearly was completely replaced after the wreck. Overall I would discourage anyone from ever using this shop. I’ve never experienced such terrible service.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
We had to send our truck to another shop to be properly fixed. The hood was crooked, the lock mechanism was missing, the passenger side window did not function and the tie rod was welded when our insurance company paid for it to be replaced.