Classic Collision New Braunfels
In operation 7 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in New Braunfels, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
i still have a small dent from the accident. Paint run on the bumper. small plastic piece keeps fell off.
Customer Service - 4.5/5.0 -
Scott was so friendly. I Called him about the issues. He said to come in when I could.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Temperature not shown dashboard
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were done in a timely manner and correctly.
Customer Service - 5.0/5.0 -
Great and friendly service.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
They are good guys trying to do a good job. I’m very satisfied with them. 7 is what I consider very good.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks and is working great so far.
Customer Service - 5.0/5.0 -
At first I wasn’t getting very many updates but during the last 2 weeks my car was there I was getting more updates and communication about what was going on.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
Would like to talk to management about my dissatisfaction. My phone number is (830)312-2496
Repair Quality - 0.5/5.0 -
Car make 2012 Grand Jeep Cherokee. Crash due to swerving to miss a deer car was submerged into water in a bar ditch to prevent hitting a deer or oncoming traffic. Car was able to be driven to be repaired. All outer repairs look fantastic but the engine however is having issues. I asked specifically before repairs were started if the car was totaled and I was told no. There was a check engine light on before the crash due to the car needing spark plugs. Car was in very good condition before the crash. Recently just purchased and I have the inspection records from purchase within the last 6 months which can prove that there was not any major engine problems. At pick up date from ProCare I was advised to take my car in for new spark plugs and a tune up and was told that there was still water stuck between metal. If there is water still in the engine somewhere things are going to start to rust. I took my car to another shop Firestone where they had to remove my fuel tank drain and clean it due to water being In there. Gasket replaced and Engine air filter that was soaked due to water from the crash. I’m concerned and confused why my claim was completed and I was handed back a car that was not 100% fixed from the crash. Auto body repair looks fantastic, but under y’all’s services it says y’all handle engine repair. Would like to speak to management about the service. I chose this company thinking I was putting my car repairs in trustworthy hands to provide the services that are advertised. My phone number is (830)312-2496
Customer Service - 1.0/5.0 -
Overall not satisfied, I was under the impression that I would be handed a car back in 100% condition if repairs were needed to be made and couldn’t be put under claim I would’ve thought that a call would be made to update me and ask if I wanted to pay out of pocket to have my car completely repaired and back to road ready. I was given a car back that was not ready to be back in the road.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very smooth and efficient service. Good repair quality. Anthony Giacomo was great to work with. Very satisfied!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Scott my service guy was excellent work with.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You would never know anything had happened to that fender. The car looked like new. Shined beautifully. Done in a very timely manner.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I was told it would take 5 days to fix my car. I finally got my car back after 13 days. I made several trips to the place to try and get an estimate how much longer finally on. Friday it was to be ready but they notified me by text at 5:00 and I didn’t see it till 6:00. Then it was the weekend so I came on Saturday to pick it up and no one was in the office. My car was sitting there but they had my keys. So I had to wait until morning to get it. When I picked it up they just handed me the key and didn’t say a word. When I got home and began to look the car over the fender was still loose and the inside was filthy we are taking the car to the Ford dealership to fix the fender.
Customer Service - 1.0/5.0 -
When we took the car in they were very nice but after that it was difficult to even find out when they would be in the shop
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Picked up my car and had issues. Unfortunately, their follow up with my is unsatisfactory
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Anthony was great
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
Communication was terrible, I had to call them to get any updates. The repair itself is very good
Customer Service - 1.5/5.0 -
I had to call them for updates