Classic Collision Pensacola

4.9 (1,573reviews)

97%

(850) 434-1029

2018 North W Street, Pensacola, FL 32505

97%

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2018 North W Street
Pensacola, FL 32505

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About Classic Collision Pensacola

See Photos

2018 North W Street
Pensacola, FL 32505

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 43 years, 4 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Pensacola, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Mercedes Benz, Hyundai, Kia, Nissan, Volvo and Alfa Romero; making us a leader in comprehensive collision repair.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

I-Car

Infiniti

Jeep

Kia

Mercedes-Benz Elite

Nissan

Ram

Volvo

Call

Website

Reviews (1,573)

Sort By:
Newest
Rating

1,333 Customers Rated

5 Stars

76.2% Complete

(1199)
4 Stars

5.5% Complete

(86)
3 Stars

1.1% Complete

(17)
2 Stars

0.6% Complete

(10)
1 Star

0.3% Complete

(5)
< 1 Star

1% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional service quality, outstanding communication, and impressive timeliness. Many highlight that their vehicles were returned looking brand new, with repairs completed ahead of schedule. The communication experience stood out strongly, with customers appreciating daily texts, calls, and emails keeping them informed throughout the repair process. Staff professionalism, friendliness, and helpfulness were frequently mentioned as key strengths. A small number of customers noted concerns around incomplete repairs or delays, as shared directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... additional damage to the headlights, hood, and bumper. The repairs were incomplete, and the work will have to be redone by another shop. Based on my experience, I ..." Read more

"... date on the status of the car multiple times a week. Our car looked like new when we got it back, inside and out. If we need collision services again, we will absolutely ..." Read more

"The quality of the repair is wonderful. It looks like my car just rolled off the assembly line."

"... was still out of my truck for an extra 2.5 days. The work was rushed and had very little quality to it." Read more

"Qualify organization. My vehicle looks like it came straight from the showroom floor! Fantastic, very professional work."

"... job. After hitting a deer the car looks like new and they got the job done a week earlier than expected. Highly recommend." Read more

"Told repairs will be done in 5 days got the car back after 15 days. No additional damage was found!"

"It was done early. Surprised both my wife and I."

"Not initially but no complaints. It was delayed by a week."

"My vehicle was completed 4 days ahead of schedule, very pleased."

"... great customer service starts with communication. The communication throughout the process was constant and ai really appreciated that." Read more

"Daily text messages. At no time were we left in the dark."

"Never received any status updates"

"Everyone was amazing, kept me informed of the peocess the entire time."

"Superb work and fantastic communication throughout the repair process. If I am able I will always choose Classic Collision!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... additional damage to the headlights, hood, and bumper. The repairs were incomplete, and the work will have to be redone by another shop. Based on my experience, I ..." Read more

"... date on the status of the car multiple times a week. Our car looked like new when we got it back, inside and out. If we need collision services again, we will absolutely ..." Read more

"The quality of the repair is wonderful. It looks like my car just rolled off the assembly line."

"... was still out of my truck for an extra 2.5 days. The work was rushed and had very little quality to it." Read more

"Qualify organization. My vehicle looks like it came straight from the showroom floor! Fantastic, very professional work."

"... job. After hitting a deer the car looks like new and they got the job done a week earlier than expected. Highly recommend." Read more

"Told repairs will be done in 5 days got the car back after 15 days. No additional damage was found!"

"It was done early. Surprised both my wife and I."

"Not initially but no complaints. It was delayed by a week."

"My vehicle was completed 4 days ahead of schedule, very pleased."

"... great customer service starts with communication. The communication throughout the process was constant and ai really appreciated that." Read more

"Daily text messages. At no time were we left in the dark."

"Never received any status updates"

"Everyone was amazing, kept me informed of the peocess the entire time."

"Superb work and fantastic communication throughout the repair process. If I am able I will always choose Classic Collision!"

Tracy (Hyundai owner) reviewed 8/10/26

Everything looked great, it was completed ahead of schedule, and the people were very friendly and professional! Great job and would strongly recommend them to anyone looking for professional service with a smile!

Great job with professionalism from all I dealt with!

Robert (RAM owner) reviewed 8/10/26

Classic collision was great. Truck looks new

Desiree (Honda owner) reviewed 8/10/26

Great job! Such a Great price 😍 I am so grateful ❣️ this is the second time this car place gave me 5 stars and it was two different cars!!!

Leslie (Volkswagen owner) reviewed 8/10/26

Mary Ann (BMW owner) reviewed 8/10/26

Ernestine (Mercedes-Benz owner) reviewed 8/8/26

J.O. (Volkswagen owner) reviewed 8/7/26

Was there one individual technician who had the primary/overall repair job responsinility for my vehicle? Please advise me if so, and who that technician was. I want to give that person a cash thank-you.

Stuart (Lincoln owner) reviewed 8/7/26

Barby (BMW owner) reviewed 8/7/26

Very professional and kept me informed all the time.

Patricia (Chevrolet owner) reviewed 8/7/26

Very professional organization.

Tom (Toyota owner) reviewed 8/7/26

Excellent job and service!

Kristy (GMC owner) reviewed 8/6/26

Stephanie (Toyota owner) reviewed 8/3/26

It appeared to be professionally completed and restored… very satisfied and pleased with the way I was treated by the staff.

John (Toyota owner) reviewed 8/3/26

Fannie (Mercedes-Benz owner) reviewed 8/3/26

Carol (Toyota owner) reviewed 8/3/26

Excellent service. Highly recommend.

William (Buick owner) reviewed 8/3/26

The staff at Classic Collision made the repair of our vehicle a pleasant experience. They professional while being personable. They provided timely updates throughout the process.

Joyce (Toyota owner) reviewed 8/3/26

Great body work

I picked up my car Monday July 27th.It's making a popping noise.I took it back on July 28th Don drove it in the parking lot.He said the sound is in the rear and they worked on the front.He said he could send it back to their Mechanic who was busy to see but if it was something that wasn't their problem they would have to charge me,but I know my car wasn't making that popping noise before I had the accident on July 6th.I did go back again and he said he would call me to see if he could send it over to his mechanic again, I did explain to him that my mechanic wouldn't be able to look at it until Aug 3rd or that week 😥

I just need to resolve this problem 😔

David (Nissan owner) reviewed 7/31/26

Qualify organization. My vehicle looks like it came straight from the showroom floor! Fantastic, very professional work.

Janice (Lincoln owner) reviewed 7/31/26

Excellent service

Great people great performance

Excellent

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Classic Collision Pensacola

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Classic Collision Pensacola

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,573)

1,333 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0