Classic Collision Pensacola

4.9 (1,630reviews)
97%
2018 North W Street,  Pensacola,  FL  32505

In operation 43 years, 4 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Pensacola, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Mercedes Benz, Hyundai, Kia, Nissan, Volvo and Alfa Romero; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Mercedes-Benz Elite
Nissan
Ram
Volvo

Reviews (1,630)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Communication was a standout highlight, with many appreciating daily text messages, phone calls, and emails keeping them informed throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement, including instances of incomplete repairs, delays beyond initial estimates, and occasional cleanliness concerns upon vehicle return - all noted directly from customer comments.
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"The quality of the repair is wonderful. It looks like my car just rolled off the assembly line."
"... was still out of my truck for an extra 2.5 days. The work was rushed and had very little quality to it." Read more
"... additional damage to the headlights, hood, and bumper. The repairs were incomplete, and the work will have to be redone by another shop. Based on my experience, I ..." Read more
"... damage repair work should the need ever arise again! From start to finish the staff and technicians are outstanding people and do great work! They helped us through ..." Read more
"Qualify organization. My vehicle looks like it came straight from the showroom floor! Fantastic, very professional work."
"Before, long before it was supposed to be ready"
"... job. After hitting a deer the car looks like new and they got the job done a week earlier than expected. Highly recommend." Read more
"Told repairs will be done in 5 days got the car back after 15 days. No additional damage was found!"
"Due to parts being delivered late, date changed twice"
"... that I could drive my 4 Runner home after repairs. Repairs were done & vehicle returned ahead of estimated completion time." Read more
"Daily text messages. At no time were we left in the dark."
"... great customer service starts with communication. The communication throughout the process was constant and ai really appreciated that." Read more
"Never received any status updates"
"... experience. They professional while being personable. They provided timely updates throughout the process." Read more
"Everyone was amazing, kept me informed of the peocess the entire time."

My Experience

The entire process was explained thoroughly, everyone I spoke with was knowledgeable and friendly. The final bill was very close to estimate and it was done a few days early. I was delighted with how well detailed my car was when I oivkednit up! I used them many years ago and had a similar experience.

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Returned Clean

My Experience

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Absolutely I would recommend Classic Collision.

Repair Quality

The Team did a really nice job on my car.

Customer Service

The Team explained what I could expect as they worked to get my car repaired.

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Repair Quality

Everyone was very friendly. Wonderful customer service. All of the work was completed in a timely manner and too perfection. Very appreciative.

Customer Service

Returned Clean

My Experience

Your system works well. The connection to Enterprise is great. The body work looks good. I am, however, concerned as to why I now have a knocking noise that I never heard before until I picked up my car today.

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Repair Quality

I have done this already. But… You have a good working system. You have a good working system with Enterprise. The work done on my car is good; the car looks like new. People there are friendly and knowledgeable.

Customer Service

See previous

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Do not communicate well with the customer and not very considerate to the customer.

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My Experience

Well done. Great service and Custpmer service

My Experience

They do a great job. I have done three of my vehicles and they all look like New when they get finished and the people seem like they care and they keep you up-to-date on everything.

Likely to Recommend

I have already recommended Classic Collison to two of my friends

Repair Quality

Grest job! Everyone was friendly and helpful

Customer Service

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From the first person you see to the last person you see. You will not take my car anywhere else! Will refer refer refer

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Nice, friendly and professional

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My Experience

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Repair Quality

I was recommended by State Farm to use Classic for my repair needs as it was their highest rated/reviewed shop in town and it did not disappoint! My experience with them was quick, thorough and very pleasant. They had my State Farm claim within 5 minutes of me getting off the phone with insurance, had me set up with an appointment to drop my car off within the next 5 minutes and assisted me in getting in touch with a very close by rental car company. Dropping the car off was quick and easy, the communication was great and the work was done within the same week. Dropped off on Tuesday, picked up on Friday. The car looked brand new. I’d recommended them to anyone!

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