Gross & Son Paint & Body Shop, Inc.
In operation 79 years.
Gross and Son is a family owned collision repair business with more than 70 years in the field of automotive repair. We are an authorized repair shop for Pensacola Honda, Allen Turner Hyundai, Step One Automotive, Kia of Pensacola, Mazda of Pensacola, Tesla, Maserati, Alfa Romeo of Pensacola, we now offer full mechanical, alignments and tire service. Proudly serving the greater gulf coast of north west Florida.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Love the repair. My Honda Pilot does not look like it was in an accident
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We had a fabulous experience! It was very easy to get a quote and schedule for service. We were given all of the information upfront and everything went according to plan. The finished product was great!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
AMAZING customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding service and the work was Outstanding 👍
Customer Service - 5.0/5.0 -
Outstanding
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Repairs were done timely and to my satisfaction. I would highly recommend Gross & Son to anyone in need of auto body repair.
Returned Clean
Likely to Recommend - 5.0/5.0 -
100% referral. I hav used Gross And Sons before and can honestly say I’m always amazed at the quality of work and just as important, the professional employees. I will be putting this experience on my Facebook page to let everyone know.
Repair Quality - 5.0/5.0 -
Our car looked flawless when we picked it up.
Customer Service - 5.0/5.0 -
The customer service is the best. Everyone was helpful, and easy to talk to.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend Gross & Son Body Shop to my family and friends as the premier automotive collision repair business in the Pensacola area.
Repair Quality - 5.0/5.0 -
Very knowledgeable and professional paint and body experts. Always a good experience with friendly staff. Good Job!
Customer Service - 5.0/5.0 -
Fantastic customer service provided by friendly and professional experts.
Returned Clean
Likely to Recommend - 5.0/5.0 -
For me it will be worth the 45 minute drive for Gross & Son to fix my vehicle. Hopefully I won’t have to see them for a long time.
Repair Quality - 5.0/5.0 -
Extremely happy with my vehicle when I received it back.
Customer Service - 5.0/5.0 -
Everyone was excellent. Communication was awesome.
Returned Clean
My Experience - 5.0/5.0 -
Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great quality work and excellent service. I was very pleased with the quality of the work done on my truck. Everything was done correctly, and I had no issues.I was very satisfied with the work and would definitely consider using them again.l will also be recommending the to anyone needing vehicle repairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy with repair job. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Appreciate the professionalism, courteous, friendliness and subject matter expertise at Gross & Son Paint & Body.
Customer Service - 5.0/5.0 -
See first comments
Returned Clean
My Experience - 5.0/5.0 -
Although it was a day late, everything was great and customer service good as well.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Unfinished
Customer Service - 1.5/5.0 -
Unfished work
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great company to work with. Great updates and workmanship.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Most definitely not!
Repair Quality - 0.5/5.0 -
I was not satisfied with the service. My uncle had to go to shop after car being there from 5/14/26 to 6/30/26 to check on it because it hadn’t been touched. He called to check to see if parts had been ordered no parts were ordered until he made sure. There was a lot of babysitting done to make sure things were being done. Car paint didn’t match. The car is a pearl white, the bumper was white. We were told you were doing us a favor making it match? Isn’t that what you get paid to do and a skilled painter does? At pick up there was an obvious spot that a skilled painter should not have missed that had to be touched up. The loaner that I was given had water bottle in it, inside of car just horrible, we put towels on seats. I feel customer service is not on the top of list with the company. The manager kept saying I have not even got paid yet for this car.. I think it’s just a money thing, not customer service. I will not recommend Gross and Sons to anyone especially not my military friends and family, business partners, etc. Company needs a complete redo. My Dad painted cars for years this no way to run a Paint and Bodyshop.
Customer Service - 0.5/5.0 -
I was not satisfied with the service. My uncle had to go to shop after car being there from 5/14/26 to 6/30/26 to check on it because it hadn’t been touched. He called to check to see if parts had been ordered no parts were ordered until he made sure. There was a lot of babysitting done to make sure things were being done. Car paint didn’t match. The car is a pearl white, the bumper was white. We were told you were doing us a favor making it match? Isn’t that what you get paid to do and a skilled painter does? At pick up there was an obvious spot that a skilled painter should not have missed that had to be touched up. The loaner that I was given had water bottle in it, inside of car just horrible, we put towels on seats. I feel customer service is not on the top of list with the company. The manager kept saying I have not even got paid yet for this car.. I think it’s just a money thing, not customer service. I will not recommend Gross and Sons to anyone especially not my military friends and family, business partners, etc. Company needs a complete redo. My Dad painted cars for years this no way to run a Paint and Bodyshop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We’ve used Gross & Son a couple of times, and we’ve had a great experience every time! Excellent service, professional, and reliable. 100% recommended! ⭐️⭐️⭐️⭐️⭐️