Classic Collision Pensacola

4.9 (1,608reviews)
97%
2018 North W Street,  Pensacola,  FL  32505

In operation 43 years, 4 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Pensacola, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Mercedes Benz, Hyundai, Kia, Nissan, Volvo and Alfa Romero; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterpriseยฎ
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Mercedes-Benz Elite
Nissan
Ram
Volvo

Reviews (1,608)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Communication was a standout highlight, with many appreciating daily text messages, phone calls, and emails keeping them informed throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement, including instances of incomplete repairs, delays beyond initial estimates, and occasional cleanliness concerns upon vehicle return - all noted directly from customer comments.
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"The quality of the repair is wonderful. It looks like my car just rolled off the assembly line."
"... was still out of my truck for an extra 2.5 days. The work was rushed and had very little quality to it." Read more
"... additional damage to the headlights, hood, and bumper. The repairs were incomplete, and the work will have to be redone by another shop. Based on my experience, I ..." Read more
"... damage repair work should the need ever arise again! From start to finish the staff and technicians are outstanding people and do great work! They helped us through ..." Read more
"Qualify organization. My vehicle looks like it came straight from the showroom floor! Fantastic, very professional work."
"Before, long before it was supposed to be ready"
"... job. After hitting a deer the car looks like new and they got the job done a week earlier than expected. Highly recommend." Read more
"Told repairs will be done in 5 days got the car back after 15 days. No additional damage was found!"
"Due to parts being delivered late, date changed twice"
"... that I could drive my 4 Runner home after repairs. Repairs were done & vehicle returned ahead of estimated completion time." Read more
"Daily text messages. At no time were we left in the dark."
"... great customer service starts with communication. The communication throughout the process was constant and ai really appreciated that." Read more
"Never received any status updates"
"... experience. They professional while being personable. They provided timely updates throughout the process." Read more
"Everyone was amazing, kept me informed of the peocess the entire time."

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A 10!

Repair Quality

Friendly and professional

Customer Service

Job completed in a timely manner

Returned Clean

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Everyone was great, thank you Tammy and Dave for making sure it was a smooth repair and getting the vehicle back in quick fashion

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Ally was freaking amazing!!

Customer Service

Ally is the best!!

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My Experience

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My Experience

My Experience

Great communication and finished the job faster than expected. Thanks for being willing to come in on Saturdays!

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Returned Clean

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My Experience

My Experience

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Returned Clean

My Experience

Classic collision did an outstanding job on my Nissan!!! Thanks to Ms. Rhonda and Donald Hough them and everyone else who helped made my car look like it did before. I really appreciate you all and I will recommend you all to others. The paint job was fantastic!!! Yโ€™all are the Best!! Thanks again!! I am one happy customer!!๐Ÿค—๐Ÿ˜Š

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I would recommend them all and my boyfriend has a Ford truck that needs to be repaired, and heโ€™s choosing them.๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ

Repair Quality

Classic Collision was the best decision I made to bring my car to for repairs. They did an awesome job, I will recommend them to my family and friends. To Rhonda, she is the sweetest person and will help you in any way. Also I canโ€™t forget about Donnie who made sure I was a satisfied customer and made my paint job perfect on my car due to a difficult color on my Nissan. I am one happy customer!!! Thank you all again!!! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ

Customer Service

The best !!!!๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ

Returned Clean

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Repair Quality

Absolutely wonderful experience!! GREAT communications and GREAT work done!

Customer Service

100/100!!!! Wonderful team on hand!

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Looked great, very pleased i had the pleasure to take it to yall

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Returned Clean

My Experience

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