Classic Collision Sumter
In operation 43 years, 7 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Sumter, SC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Vaughn is extremely unprofessional. During my inquiries she informed me that she had many responsibilities other than answering the phone. She told me to not call, and that she would call me. Then, when I had just saved, (I don’t know how many,) days by driving to Columbia to pick up my tires, I called to see what the next step was. She didn’t answer my question and told me that I should relax and let them do their job. At this point I had lost confidence in Classic Collisions ability to complete the repairs in a timely manner. I hung up with Vaughn and called my insurance company to complain about the absurd customer service I was receiving. My insurance company then called classic collision to try and smooth over the situation. The only reason this rating is not a 1, (completely dissatisfied,) is because the manager left a message on my phone that was outstanding. The next day I received a call to say my car would be ready at 4:30 pm. I arrived 15 minutes early to get an opportunity to speak with the manager. I asked to speak with Carlos but he was not there. After providing my name, Vaugh blew up. Chelsi invited me away from the office, into the bay and I gladly removed myself from the situation. It almost worked to diffuse the situation until Chelsi informed me that I was the cause of the issue by calling to much. I cannot believe that Vaughn was so vehement because I called to much, rather that the manager had spoken to her and she was retaliating against me personally. I have no desire to be retaliated against again for Vaughn’s poor customer service. This poses a problem as there are further repairs scheduled with your company. I have taken many days to try and cool off but the bottom line is that I have no confidence that Vaughn or any of her associates will be able to conduct business with my best interests in mind.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional!
Customer Service - 5.0/5.0 -
Very professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very easy to work with and I got text messages to update me at every step. Staff was very knowledgeable and friendly!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was my wife’s car and you made her happy. “Happy wife, happy life!” A 5-smile performance. 🙂🙂🙂🙂🙂
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
As always they do a great job. The spots they fix look show room floor new. Its impressive
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
They work they did was great, but they forgot to connect one of my tail lights so I gotta wait until I can get it back to them to fix. The repair job was absolutely great. It was just that one thing that was kind of annoying.
Customer Service - 4.0/5.0 -
They are pretty darn prompt and quick about it