Classic Collision Sumter
In operation 43 years, 7 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Sumter, SC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
We were more than satisfied. My spouse dealt with all this situation and she said the service was excellent. The shop keeps you updated about the repairs by text messages.the shop called enterprise to get the car for her and she dropped the car at the shop as well. Awesome service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I took the MB in for an estimate 10/12/21. Repairs were completed 4/28/22. Far too long for a minor repair job. Classic Collision has training issues here in Sumter even though personnel are considerate. I am a retired CEO and manufacturing company owner. Your business here is booming but my repair was not handled in a timely fashion. With 180 facilities nationwide, I’m confident that Classic Collision can get its act together here.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I received an estimate on 10/12/2022. Repairs completed 4/29/22. Basically, training issues caused pitifully poor customer service. Repair is OK. I won’t “darken your door” again, however.
Customer Service - 1.5/5.0 -
I waited 3 months after getting an estimate on 10/12/2021. I visited the store 1/11/2022 and was told that I should have scheduled a repair date before parts were ordered. On 1/11/2022 I told the CSR, “schedule the repair and order the parts”. The car was scheduled for 4/12/2022. I brought the car in on that date. Around 4/14 your CSR called and (politely) told me that another part costing $200 was required. I authorized the repair with protest, even though I can read the contract’s fine print. The car was finally ready on 4/29/22, over SIX MONTHS from the date of estimate. I’m a retired manufacturing company owner and CEO. I know good (and bad) customer service when I experience it. You have training issues at your Sumter store. Your people mean well, but they don’t communicate effectively.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
I meed my driver door panal put back on correct and my driveer mirror needs to be tightened
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great people, car looks awesome thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great
My Experience - 5.0/5.0 -
Keep up the good work an let God continue bless tha team an our world
My Experience - 5.0/5.0 -
I'm very pleased, very satisfied with the work done to my vehicle. It looks absolutely beautiful. Thank you Brandon, Jake and all who did such an awesome and professional job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I'm very satisfied with my vehicle, the work was well done.
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied with the work and the process was pretty quick.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely satisfied with the work that’s been done to my car and I got it back in no time.
Customer Service - 5.0/5.0 -
Was in and out in no time and the staff was very friendly.
Returned Clean
My Experience - 5.0/5.0 -
Yes , my car was fixed good, but I had to returned it for one minor problem.
My Experience - 5.0/5.0 -
Great team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great Job! The lady at the front desk has wonderful customer service skills! Highly appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Been trying to call my bumper that was supposed to be fixed part of it is falling down again already I need to bring that in and get you guys to fix that
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done. Truck looks great. Great post to keep me up to date. Thank you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Impeccable, top-notch services, to be emulated, by your peers and colleagues alike, and to be matched by none!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
If Things Aren't Right They Will Get It Right