Classic Collision Victoria
In operation 14 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Victoria, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
I want to wash it but to afraid the paint night fall off.
Customer Service - 3.0/5.0 -
Not enough communication between us, the adjuster and the staff there. It spent 2 extra weeks there. Sadder our insurance company was NOT aware we gad a claim. That has never happened to us. We've used ProCare at least 3 other times. The last time we had the same problem but it the other involved in the accident that their insurance held us up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Work! Definitely Will Return!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Work is excellent
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Still have not gotten car back. Been in shop since oct 18 and it is now Jan 3.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Always seems to be good customer service but have had issues with the work both times my vehicle has been in the shop. The first time my vehicle was returned with lots of ants on the floor board and seats, as well as only one headlight was replaced. Now I have a brand new headlight and a dark, foggy, 10 year old headlight. The second time my truck was returned with a problem that wasn’t there when it went into the shop (tailgate no longer opens), and my tail light was replaced with one that does not match the other (one is clear and the other is solid red). I called to explain the issue. Customer service again was good and helpful, but is just working to fix the issues with the labor. I’d say a great job by the people in the office, and I’m sure the people in the shop are working hard but I have had issues both times and will likely try another shop if/when I’m in need next time.
Customer Service - 2.5/5.0 -
All issues described in first section.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
I felt lack of communication from Eddie , I had to call to get updates , did not get a call after estimate . I feel the work was good but communication on estimate of damage and communication with estimate of when my car would be ready was inadequate. I have used your service 3 times and this past time the communication was poorly .
Customer Service - 1.5/5.0 -
I felt out of the loop and had to call Eddie to get updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Procare did their job as agreed on . Except for the mirror not mailed on time. Could be because of the time ( Xmas) holidays. Everything went well as could be.
Customer Service - 4.5/5.0 -
Everything went well,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It took longer than what was expected, but ProCare did a good job.
Customer Service - 4.5/5.0 -
The customer service staff were very courteous and efficient.
Returned Clean
My Experience - 5.0/5.0 -
Great job, great staff excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Totally awesome service and great work quality
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Please do NOT contact me any further. I just want to say I was extremely disappointed with how the work never seemed to get done because I was told MORE than 7-8 times my car was to be ready "next week" or told "tomorrow"... I even found 2 parts I was being told, "could not be found". I think you need a Quality Control person who would ACTUALLY do their job! There was more that went on but I honestly just want to put it all behind me due to the stress it caused me and so I am telling you what happened here. Even though I do sincerely appreciate my deductible being waived by General Manager Dean, the 15-20 telephone calls that went back and forth between us and the insurance company would have been completely uncalled for if only some would have cared to perform their jobs better! I do have to compliment them on their patience with my being extremely upset and stressed, but who wouldn't be upset after being told your vehicle was going to be ready over and over for about a month, and then it never was, not to mention they kept finding parts that needed replacing or they had the incorrect part or they didn't have one at all, that showed they had supposedly received it. So many problems!!! I will not return to ProCare or suggest it to anyone!!