Classic Toyota Collision Center

4.6 (571reviews)
100%
1717 W Southwest Loop 323,  Tyler,  TX  75701

In operation 30 years.

Classic Toyota is a Toyota Certified Collision Center, which requires us to have all of the advanced tools as well as advanced training. We know our Toyota vehicles. Classic Collision Center is also a Mercedes-Benz certified repair center.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
BMW
Scion
Toyota

Reviews (571)

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These folks know what excellent customer service is! Thank you for excellent work!

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Everything was great!

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My accident happened in early January. The repair estimated 7 days to repair actually took until March. First date it was given to be ready by was first week of February which was about 3 weeks after my car was received in the shop which I was fine. The problem that was frustrating me was the lack of communication from the body shop with me about the car. My advisor told me he would call but I always ended up having to call to check on the progress. After initial contact was made about my car...I was having to make contact to find out each time the date was pushed back when my car wasn't ready by dates stated. Toward the end of finishing up my car Marie made my experience better by extending one of their rental cars to me as the insurance after extending the rental they had been paying for 3 times past the dates my car was supposed to be ready was not going to continue to pay which would have left me without transportation. Marie kept communication open between her and I informing of what was happening. I sincerely appreciated that. It is already stressful enough when someone hits your car. As far as the paint job...it is excellent. The bumper isn't flush on the right side...but I can live with it. I chose Classic because of the body repair on my moms car years ago and it was a good experience. Not so much this time. Communication is key. Kudos to Marie!

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Lack of communication from advisor

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Always such good work and Alice is a delight to work with. We Love Classic Toyota!

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I feel that the outcome was undermined by the so-called insurance company,however, if this is a fact choosing,Toyota, was my best option because the insurance company has a bad motive. Thanks to everyone at ,Toyota, hopefully I will not ever never never never need this type of service truly a very bad experience I’ve been hurt twice already. Respectfully

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