Cloninger Collision Center
In operation 41 years, 3 years at this location.
As the only Toyota Certified Collision Center in Rowan County, Cloninger Collision Center is your best choice to repair your Toyota. We recently moved into a brand new, state-of-the-art body shop located at 645 Julian Road, Salisbury which we filled with top of the line tools and equipment. Along with being a Toyota Certified Collision Center, we are certified in many other top brands as of 2025. Check out our website for a list of all certified brands. All of our repairs are backed by a limited-lifetime warranty. We offer a shuttle service as well as after hours drop service for your convenience. In addition to Toyotas, we repair all other makes and models using OEM repair procedures. Call 704-633-9016 to set your repair appointment today. Already have an insurance estimate, send it to [email protected] and we'll get your on the road to repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (1,212)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything looks good.
My Experience - 5.0/5.0 -
The repair work is perfect as far as I've seen so far. No waves in the body work. All lines (door, trunk, etc) line up as they should. My Honda is back to looking like new! Thank you so much for your good communication and excellent work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Attention to detail! Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and helpful staff!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not unless an absolute necessity. Three months and more than five times the initial estimate? Ridiculous.
Repair Quality - 1.0/5.0 -
I went for an estimate, was told it may cost more and they weren't sure how long it would take until disassembly (understandable). Original estimate was around 2800 USD. Estimate was in November of 2022, appointment setup for January of 2023. Drop off the vehicle, call back in two weeks, told vehicle is in pieces and undrivable but still no idea how long it will take. Check on the website in a week, notice cost.of.repair had jumped to 5k - never contacted about this. Call for eta - still no idea. By the end of February I am told they still don't know and the website shows cost in excess of 11k. I was never contacted regarding cost of repair. Eventually email the manager and hear back in March 6th, am informed they expect at least 27 more business days for the repair. I get that repairs can cost more and take longer than originally expected, but this is my primary means of transportation. They likely knew from the get go it would take more than two weeks - if they had told me such I probably would have held out until later in the year/until I could arrange an alternative. Body shop DID arrange a loaner, but only after I spoke to the manager. It was also my expectation that I would be consulted if the actual cost of the repair exceeded the estimate by a significant margin. My 2022 Camry suffered left rear impact damage from a low speed collision, was fully functional and I drove it for three months in that state, just duct tape.holding the rear bumper on. I likely would not have authorized 11k in work on a 30k vehicle.
Customer Service - 1.0/5.0 -
They never contacted me or updated me. It was always either by me calling or emailing that I found out what was going on with my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very amazing repair, no problems with anything during the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Repair took way longer than expected. When I came to pick my car back up my front driver side wheel only had 3 lugs in it and 1 of them was super loose. Very dangerous to let my car off the lot without having all lugs back in the wheel after repair. There was also mold growing in my cup holder from who knows what.
Customer Service - 2.5/5.0 -
Fortunately one of the office workers stuck around to help get the lugs back on the wheel. So that’s a plus.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They are outstanding people to work with. They held it together during the hard times with the insurance company. Great job Toyota Body shop of Salisbury, North Carolina
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
9 would like to have had more updates
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Be honest. Being lied to about something you are continuing to make payments on while it is being repaired is not right. Customer service between point of contact even up to management is non-existent. Sent the body shop manager 2 emails still have not gotten a response to either one. All in all horrible experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have already given this review one time. Customer service is non-existent. We were lied to continuously over the course of months. After we got the truck back there was two emails sent to the body shop manager that still have not been returned. We will never do service with cloninger Ford body shop ever again.
Customer Service - 0.5/5.0 -
Again the customer service was non-existent.
Returned Clean
My Experience - 0.0/5.0 -
Left multiple messages to body shop manager for updates that were never returned which I found very unprofessional considering I was getting text messages saying I would be updated later than the 30 days I was given a rental. I could have easily returned vehicle to Enterprise a week early but I was told that if my vehicle was delayed being ready that Cloninger would pay for the extra days rental which totaled $209.00. As I was explaining this to Enterprise a room full of disgruntled customers all held their hands up with the same complaint, again very unprofessional.Their advice was to get management of finance department to reimburse me through enterprise for this unexpected expense. The repair itself looks good but I am very unhappy with the customer service. I will honestly be surprised if this survey is answered. 704-232-9644
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Did not follow instructions, took things into their own hands, dishonest, will not answer texts or calls when they know they are in the wrong, HIGH lack of communication, and while at Enterprise turning in my rental, four other people expressed their displeasure with Cloniger.
My Experience - 5.0/5.0 -
I was kept up to date on repairs, parts and service. The office staff answered all my questions, and the people that worked on my car did an awesome job.