Cloninger Collision Center
In operation 41 years, 3 years at this location.
As the only Toyota Certified Collision Center in Rowan County, Cloninger Collision Center is your best choice to repair your Toyota. We recently moved into a brand new, state-of-the-art body shop located at 645 Julian Road, Salisbury which we filled with top of the line tools and equipment. Along with being a Toyota Certified Collision Center, we are certified in many other top brands as of 2025. Check out our website for a list of all certified brands. All of our repairs are backed by a limited-lifetime warranty. We offer a shuttle service as well as after hours drop service for your convenience. In addition to Toyotas, we repair all other makes and models using OEM repair procedures. Call 704-633-9016 to set your repair appointment today. Already have an insurance estimate, send it to [email protected] and we'll get your on the road to repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (1,212)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It took two months to get it fixed but other than that it was a great job
My Experience - 0.0/5.0 -
It took a long time to get my car back due to paperwork issues between the repair shop and the insurance company. I finally had to get involved after over a week of the car being done but not being able to pick it up. Also, I had requested a state inspection and a 45k mile service. The inspection was completed but the service was not. I now have to organize a separate service appointment. Not terrible impressed.
My Experience - 0.0/5.0 -
I liked the people alot. But the wait time and frustration of having to call and going by to check on the status of my car was a pain. I know there was two parts orders but I fell that my car could have been completed in half the time.
My Experience - 5.0/5.0 -
The car drives great. Should have taken so long to get it back. Almost two months.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good. Just disgruntled with the time receiving the headlight... which I know wasn’t your fault
Customer Service - 5.0/5.0 -
Jeremy Miller was Great to work with
My Experience - 5.0/5.0 -
Done perfectly. Jeremy is really easy to work with. A good experience.
My Experience - 5.0/5.0 -
I loved the completed work on my Tahoe!! No wonder USAA insurance recommends you. Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My main negative comment would be for Jeremy Miller, he never once responded to any of my calls, never called me back, lied to me mumerous times, he just did what he could to get my business, and then let everyone else do the work. After several days I finally talked to the shop manager Chris, he did his best to make me happy and to keep me informed, and for Pamela the receptionist, she was supposed to text me on Tuesday and Thursday, only got 2 text one was the first day Tuesday , and then Thursday saying my car was be worked on. They tell u one thing then someone else tells u another thing. Told me my car was ready except 1 part which he ordered on Monday which actually it wasn't ordered until Wednesday. There was 1 other Person his name was Karl I think he was super nice and honest. So I want bring my business back to yall. I wasted my vacation time on yall, believing my car would be ready in 3 days. So I had to take more vacation time off cuz my car took 10 days. And yes I am ticked off. This is unprofessional on so many levels. Now don't get me wrong they did a good job and my car was cleaned up looked really good. But there communication skills and customer service skills were really bad. I'm sorry to feel this way but just being honest.
My Experience - 5.0/5.0 -
Jeremy and his team were fantastic and ensured I was taken care of while waiting for parts to arrive. Everyone was pleasant and my car looks fantastic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
No comment right now as I am still to passed off to continue. Maybe in a couple weeks, if I don't forget.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciate attention to detail; great job!
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
Car is making a noise when I turn left
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
By the time I got home, we realized that the door that was replaced would not open from the inside. My husband took it apart and fixed it. Also, the TMPS light is still on. The sensor was supposed to be replaced.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I was told once all the parts had been received that I could bring my vehicle in. Thankfully I was able to drive my car during this time. Once I was notified I could bring my car in for repairs, within 1 week I was eventually told additional parts had to be ordered. It took I think at least 12-14 days for the parts to come in and when they did come in, they were not logged in properly as Pamela did not even know they were there. Once the tech finally got started on my car it took 3 weeks as they stated in the beginning it would take. My car was at the dealership a total of 7 weeks. I was thankful after 3 weeks that the manager realized that the circumstances surrounding my car had not been handled properly and he provided me a loaner car for the remainder of the time my car was in the shop. I do realize COVID had some part in the delay with getting my parts initially but when I was told I could bring my car in I took them at their word that all the parts were in. That simply was not the case. In the end I am very pleased with my repair but the experience and the time I didn’t have my car was just unacceptable.
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They helped me after the work was complete to diagnose a dead battery. They took my car to the dealer across the street and found out it was the battery causing the issue. Excellent service.