Cloninger Collision Center
In operation 41 years, 3 years at this location.
As the only Toyota Certified Collision Center in Rowan County, Cloninger Collision Center is your best choice to repair your Toyota. We recently moved into a brand new, state-of-the-art body shop located at 645 Julian Road, Salisbury which we filled with top of the line tools and equipment. Along with being a Toyota Certified Collision Center, we are certified in many other top brands as of 2025. Check out our website for a list of all certified brands. All of our repairs are backed by a limited-lifetime warranty. We offer a shuttle service as well as after hours drop service for your convenience. In addition to Toyotas, we repair all other makes and models using OEM repair procedures. Call 704-633-9016 to set your repair appointment today. Already have an insurance estimate, send it to [email protected] and we'll get your on the road to repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (1,212)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Virtually like new
Customer Service - 4.5/5.0 -
Everyone was quite pleasant. Two weeks to complete the repair seemed a bit long
Returned Clean
My Experience - 0.0/5.0 -
It took over 4 months for them to fix it
Likely to Recommend - 0.5/5.0 -
I was just very disappointed but like I say, I would buy another truck from my salesman Kenny
Repair Quality - 0.5/5.0 -
Well , I just wanted to let you know that I am thankful for Ted in the body shop & my salesman Kenny, the woman at the desk in the body shop I think her name was Pamela, she should be fired, she has no clue about anything, ya’ll had my truck for 4 months & 2 weeks & it wasn’t because of parts, 1st off they got my name confused with another person and every time I called I always identified myself and my truck, I would buy another truck From Kenny but would never have that body shop to do anything for me and that is sad but like I said I am thankful for Ted for doing the work that he done
Customer Service - 0.5/5.0 -
Pamela should be fired the worst ever when I would call and ask a question she had no clue and when she would call me to give me an update and I would ask her a question she had no clue
Returned Clean
My Experience - 0.0/5.0 -
Took entirely to long and the check engine light came back on before I got home with car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good work. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
We specifically scheduled a date farther out, being told that our vehicle would be completed faster if we did this… it then sat in the lot for 2 weeks untouched while we were stuck in a rental that was too small for our family during Christmas so we were unable to travel to see family. The lady at the front desk was completely rude. Our vehicle never got fixed and we wasted time leaving it with this incompetent business.
My Experience - 5.0/5.0 -
Car looks great. They did an excellent job delivering it nice and clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Everything went good the second time . Had to go back and pickup my car the first time because it was just setting there hadn’t been fixed because they were behind so I had to bring it back the second time. They did a great job on my car.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Will tell others to AVOID - unless they don't care if others joyride and eat lunch in their car.
Repair Quality - 0.5/5.0 -
Almost $2000 for a tire and wheel. We discovered that the car had been driven 40 to 60 miles after we left. There were food wrappers and greasy napkins under the seat (from a fast food restaurant that we had never visited. When we discussed the situation with the General Manager, he pretended to be upset, said he would check into it and would call us. Well, he never called - that did not surprise us because people in his lofty position do not typically feel obligated to respond to customers. We will never return to Cloninger and will do our best to discourage others from dealing with this totally unresponsive and disreputable Ford dealer.
Customer Service - 0.5/5.0 -
Drove our car and felt free to eat lunch in it. Not acceptable behavior.
Returned Clean
My Experience - 0.0/5.0 -
A place on the car was not fixed and then a new place showed up on the car that was not there when I dropped off the car off.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Places on the front of car not repaired. In fact don’t remember one place being on there when car was dropped off. And my husband doesn’t remember it being there either.
Customer Service - 2.5/5.0 -
The lady Pamela that works the desk is really friendly. The gentleman that did the estimate was nice but when I sent an email to him expressing my concerns after picking up the car I have not received a reply or response. And I had to pick up the car after the office was closed so I couldn’t go back into the office before driving off the lot.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The work was excellent. The length of time it took to get the repair completed, 28 days, was excessive.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They took really good care of me. When my parts were delayed, and I reached my car rental limit, they stepped in and took over my rental cost. I got updates twice a week on the repairs via text. Everyone was so friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job repairing my vehicle. Great customer service
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I know I said this before but I would definitely recommend cloniger to anyone!:-)
Repair Quality - 5.0/5.0 -
I am very satisfied with the work that Cloninger Ford done for me and I would definitely recommend now to everyone!:-)
Customer Service - 5.0/5.0 -
The customer service was top-notch and very nice and polite!