Cloninger Collision Center
In operation 41 years, 3 years at this location.
As the only Toyota Certified Collision Center in Rowan County, Cloninger Collision Center is your best choice to repair your Toyota. We recently moved into a brand new, state-of-the-art body shop located at 645 Julian Road, Salisbury which we filled with top of the line tools and equipment. Along with being a Toyota Certified Collision Center, we are certified in many other top brands as of 2025. Check out our website for a list of all certified brands. All of our repairs are backed by a limited-lifetime warranty. We offer a shuttle service as well as after hours drop service for your convenience. In addition to Toyotas, we repair all other makes and models using OEM repair procedures. Call 704-633-9016 to set your repair appointment today. Already have an insurance estimate, send it to [email protected] and we'll get your on the road to repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (1,212)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 2.0/5.0 -
No response when I called and left messages. A response would have helped me make a better decision leading into the repair process. Status texts were good. Probably needs a better organizational System.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks brand new after repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Extensive collision repairs performed by Cloninger on our 2020 Accord’s front. Kept informed throughout the process. Supply chain problems delayed repairs. However, once completed the car looks new and rides as before. Dealership worked well with auto insurance company and just paid a small deductible. Highly recommend the body shop at Salisbury’s Cloninger Ford-Toyota.
My Experience - 0.0/5.0 -
For the damage that was done. I believe that a month is excessive. I have had a body shop in the past and no the work required for the repair.
My Experience - 5.0/5.0 -
The team was always pleasant when I called and I KNOW they are super busy. This is the second repair I've had done. While everyone does a good job I hope I don't have to see them again for a long long long time!
Likely to Recommend - 5.0/5.0 -
I think everyone does a good job
Repair Quality - 5.0/5.0 -
Vehicle was in the shop a month but it was delayed due to waiting on parts. Everyone nice when I checked on my vehicle. Clean up on inside a little lacking and the cover for usb plug in was broken off and not left in the vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Took 7 weeks to do job. I understand that. Insurance repl one damaged tire. I had to buy three additional tires. Nobody buys one tire. I had to match all four tires. I feel like liberty mutual owes me for three tires. I can be reached at 704-201-5829. Thanks
My Experience - 5.0/5.0 -
I appreciate that Carl is trying to get my tail light fixed as well. He has contacted the insurance company and called to tell me. That is great customer service
Likely to Recommend - 2.5/5.0 -
Ultimately quality of work was good, but had to return & not kept informed
Repair Quality - 3.0/5.0 -
Had to come back for adjustment to align the door that was repaired/replaced.
Customer Service - 2.0/5.0 -
Not informed of the delay or what happened to cause it. Originally told the repair would take 2-3days, but took 5 weeks!!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
To much bullshit goin round head light is still pointing dwn and the staff in body shop are real rude talkin bout people tell u one thing then charge a diff amount
Likely to Recommend - 0.5/5.0 -
No they rude Anse and still don't get stuff right
Repair Quality - 0.5/5.0 -
They charge more than the estimated damage staff rude racist
Customer Service - 0.5/5.0 -
They rude tell you one price it's somethin else
Returned Clean
My Experience - 5.0/5.0 -
I have always had great experience with Cloninger from Kari Lipe to Carl who did my body work. The car looks great. My only suggestion is to have someone take you to your car after the bodywork is complete. This would add to customer service and answer any questions the customer might have while at the dealership. Thanks Frank
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
Did not contact me as I was told I would be. I called multiple times for request that was never fulfilled
My Experience - 5.0/5.0 -
Did a great job, can understand the time period because of unavailability of parts right now.
Likely to Recommend - 5.0/5.0 -
Shawn Belcher and Pamela has been very nice to me, especially Shawn!
Repair Quality - 3.5/5.0 -
I understand the time it took to repair it, but the Honda shop let dirt get under the ppg on my hood. Also, the right front fender is darker than the rest of my car. I know the Christmas holidays are slowing down repairs, but I'm still waiting on Carl in the body shop to tell me when my car can be fixed.
Customer Service - 4.5/5.0 -
Everyone has been nice, I realize the time factor is out of their control...
Returned Clean
My Experience - 5.0/5.0 -
Great work. Excellent craftsmanship. Will highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Took to long